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Review Of The Fern An Ecotel Hotel, Lonavala0123401234

Varsoli, Lonavala

    User Rating & Reviews

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    4.2
    Very Good

    2452 Ratings, 1233 Reviews

    excellent
    48%
    very good
    31%
    average
    13%
    poor
    4%
    bad
    3%

    Last 10 Customer Ratings (Latest First)

    • 5
    • 5
    • 5
    • 1
    • 5
    • 4
    • 5
    • 3
    • 4
    • 4

    Rating Categories

    • Hospitality4.5
    • Facilities4.1
    • Food4.2
    • Cleanliness4.3
    • Value For Money3.9
    • Child Friendliness4.0
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    Reviews Summary

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    The Fern Ecotel in Lonavala is loved for its spacious, clean rooms and excellent hospitality. Guests appreciate the delicious food, especially the breakfast spread, and the courteous, attentive staff. The property’s peaceful ambiance and good location near the expressway make it a great getaway. While it could improve on a few amenities, overall, it's a pleasant place for family vacations.

    Sort by:

    Positive first
    5.0

    Excellent Stay

    vinay s.family with 1 kid

    It was a wonderful stay..Customer service was top notch .The staff was very friendly, attentive and helpful..Room was well equipped and game room was very clean..The food was good ..hotel waseasily located...My child enjoyed the play area and swimming pool..overall it was a pleasant stay...

    Travel Month: Oct 2025

    Room: Winter Green Room with Balcony and City View

    1.0

    The Fern An Ecotel Hotel, Lonavala i.e. Worst Hotel to stay

    pankaj s.group

    Our Recent stay at The Fern An Ecotel Hotel, Lonavala i.e. Worst Hotel in Lonavala – Never Again! Staying at The Fern An Ecotel Hotel, Lonavala was the biggest mistake of our family trip. This is hands down the worst hotel I have ever stayed in, and I strongly advise everyone to avoid it. The staff have zero ethics and no courtesy. They don’t care about your comfort — all they want is your money. From the moment we arrived, it was clear that guest satisfaction wasn’t even on their list. The rooms and washrooms were shockingly old, worn out, and downright dirty. Everything looked neglected and unhygienic. I couldn’t believe we paid for such a pathetic setup. Food was a disaster. Breakfast was bland and poorly managed, and dinner was even worse — every single dish was ridiculously sweet, including the daal that tasted more like rabri. I repeatedly requested basic items like kulcha, yet it was completely ignored. This shows how little they care about guests. This so-called “Ecotel Hotel” is nothing but a money-making trap. No quality, no ethics, no hospitality. Out of all the hotels in Lonavala, this is the one you should stay far away from. Our stay here ruined what could have been a pleasant family vacation.

    Travel Month: Oct 2025

    Room: Winter Green Room with Balcony and City View

    4.0

    Good Stay

    pravina b.family

    Hotel is good with good food . staff is also good and helpful. only they need to take care of housekeeping.

    Travel Month: Oct 2025

    Room: Winter Green Room with Balcony and City View

    3.0

    Average Stay

    shivani s.

    Hygiene needs to be improved, when you book a suit room you don't expect to see water damage on ceilings and walls. We had booked a dinner buffet and the food was not that great but surprisingly the breakfast was good. Little more effort needs to be put in lunch and dinner buffets if you are selling it as part of a package. The spa was good. Overall experience was descent.

    Travel Month: Oct 2025

    Room: Hazel Suite with Bathtub, Balcony and Mountain View

    4.0

    Good Stay

    mukeshkumar d.

    Everything was good. We are vegetarian, but the both vegetarian and non vegetarian food was kept in same place. So we had to take lunch and dinner in other vegetarian restaurant

    Travel Month: Sep 2025

    Room: Winter Green Room with Balcony and City View

    4.0

    Good Stay

    mridul s.family with 1 kid

    pleasant stay.Service was okay.Food quality average.Food service was average.Room service was quick and good.I would rate 7 out of 10.

    Travel Month: Oct 2025 (3-Night Stay)

    Room: Winter Green Room with Balcony and City View

    5.0

    Excellent Stay

    abhinav k.

    The hotel was beautifully built. The rooms were spacious and very pretty. The pool was good and cute. Overall had a peaceful ambience and the food had variety and tasted good. Staff were very polite.

    Travel Month: Sep 2025

    Room: Winter Green Room with Balcony and City View

    4.0

    wifi issues

    ayaan s.group

    It was a pleasant stay at the fern ecotel but the only minus point was the wifi, it was constantly crashing and was not working properly

    Travel Month: Sep 2025

    Room: Winter Green Room with Balcony and City View

    The Fern An Ecotel Hotel, Lonavala has replied on Sat Oct 04 01:23:47 IST 2025

    Dear Ayaan Saya, We're elated that you appreciated the overall comfort of your stay at The Fern Ecotel. However, it's sad to learn that the Wi-Fi gave you troubles during your stay. We can understand how crucial a smooth internet connection can be, especially when you're away from home and frequently need it to stay connected. Connectivity issues can indeed become a nuisance. Rest assured, we're on it and have informed our IT team about the situation. They're inclusive and detail-oriented when it comes to their job, and we're positive it won't take them long to get to the bottom of it. We encourage you to share more details about this issue, if any, which would help us understand the problem better and resolve it promptly. For your next stay, we're confident you'll experience a seamless internet connection, facilitating your tasks with ease. We eagerly await you for another memorable visit where all aspects of your stay are nothing short of perfect. Ramesh Gupta General Manager

    4.0

    Good Stay

    vandana n.

    We had a very good and warm stay at The Fern hotel Lonavla The food was delicious ..we were well catered too….all facilities were good and the hotel is very near to the citi centre Thank you for making our stay comfortable

    Travel Month: Sep 2025

    Room: Winter Green Room with Balcony and City View

    The Fern An Ecotel Hotel, Lonavala has replied on Sat Oct 04 22:37:11 IST 2025

    Dear Vandana Nanda, We're thrilled to hear about your delightful experience during your stay at The Fern Hotel Lonavla. It is satisfying to know that you found the food delicious and we were able to cater to your needs. We've designed our services in a way to provide our guests with the utmost comfort and convenience, and getting such positive feedback motivates us immensely. It's nice to know that our location added value to your experience, we believe that being near the city center is one of our prime advantages. Your warm words are truly the testament of our team's efforts. Will look forward to hosting you again for another comfortable stay. Ramesh Gupta General Manager

    5.0

    great stay at lonavala fern ecohotel

    puneet j.family

    Great stay this is my 5th stay here Great stay. This is my fifth year. I love the place ambience excellent food, excellent hospitality and it is not in a congested area. Great view from the hotel room and love to stay here. This is my fifth.

    Travel Month: Sep 2025

    Room: Hazel Suite with Bathtub, Balcony and Mountain View

    • user photos
    • user photos
    • user photos

    The Fern An Ecotel Hotel, Lonavala has replied on Sat Oct 04 01:24:03 IST 2025

    Dear Puneet Joshi, We're thrilled to hear that your multiple stays with us have been nothing short of excellent! It's wonderful knowing you enjoy not only our hospitable services, but also our quality meals and the uncongested location of our hotel. The relaxing ambiance and great views really do contribute to a more comfortable stay, so we're happy you're able to fully enjoy them. Your continued trust in our services motivates us to improve even further. We look forward to welcoming you for your sixth visit! Ramesh Gupta General Manager

    5.0

    Excellent Stay

    mohdnazim a.family with 1 kid

    Overall experience was very good, hygiene was well maintained by all staff, every one was friendly, they were very helpful, breakfast was awesome, help desk lady kusum was very helpful, serving boys in restaurant rajat and bobby they very good in their job.. we had made a good memories there.. thank u makemytrip and the fern..

    Travel Month: Sep 2025

    Room: Winter Green Room with Balcony and City View

    The Fern An Ecotel Hotel, Lonavala has replied on Sat Oct 04 01:24:13 IST 2025

    Dear mohdnazim ansari, It brings us great pleasure to hear about your fantastic experience with us. We're delighted to know that our staff were friendly, helpful, and uphold our hygiene standard above and beyond. It sounds like you had a satisfying morning kick-start with our breakfast which is amazing! Special thanks for mentioning Kusum from our help desk, as well as Rajat and Bobby from our restaurant. Your praises make us strive harder to deliver exceptional services. We're thrilled that we could contribute to your memorable stay. Your acknowledgment has made our association with MakeMyTrip worthwhile. We hope your next stay at The Fern is just around the corner. We look forward to serving you again! Ramesh Gupta General Manager

    5.0

    Excellent Stay

    mrudul p.

    Excellent Ambiance, Very polite Staff. Very Gud food. Excellent Breakfast Spread. Overall a very Satisfying and contented experience. 5 star for Staff politeness and Services.

    Travel Month: Sep 2025

    Room: Winter Green Room with Balcony and City View

    The Fern An Ecotel Hotel, Lonavala has replied on Sat Oct 04 22:37:22 IST 2025

    Dear MRUDUL PRABHAKARAN, We are thrilled to hear about your enjoyable experience at our establishment. The ambiance, food, and excellent breakfast spread are some elements we strive to perfect. It's wonderful to know we hit the mark during your visit. Your 5-star rating for our polite and helpful team, who are always ready to assist, is testimony to our commitment to offering superior services. We're delighted to have exceeded your expectations and given you a satisfying and content experience. We look forward to serving you again and continually offering the quality you've come to associate with us. Ramesh Gupta General Manager

    5.0

    Excellent Stay

    ankit k.

    Ok

    Travel Month: Sep 2025

    Room: Winter Green Room with Balcony and City View

    5.0

    Excellent stay

    pranali p.family with 1 kid

    It was our 1st staycation with our new born son and it was excellent service best room clean and best service very cooperative staff.

    Travel Month: Sep 2025

    Room: Hazel Suite with Bathtub, Balcony and Mountain View

    The Fern An Ecotel Hotel, Lonavala has replied on Sat Oct 04 22:37:44 IST 2025

    Dear Pranali Pawar, We're so delighted to hear that your first "staycation" with your new born son was a great success! It's always a pleasure to know our guests have enjoyed their stay and our team is grateful for your praises of its service. We consistently strive to maintain clean rooms and give a high level of service, so your family can enjoy a smooth and comfortable stay. Your feedback is a true testament to this commitment. We also appreciate that you found our staff cooperative. We aim to create an atmosphere that feels like home and it seems like we managed to do just that for your family. Once again, we express gratitude for your review and we hope to be your choice again when you plan your next retreat! We promise to make your future experiences even more enjoyable and comfortable. Sharing these happy moments with your family is our greatest reward. Ramesh Gupta General Manager

    4.0

    A Perfect Getaway with Outstanding Service

    abhijit i.group

    A Perfect Getaway with Outstanding Service, rooms are maintained and amenities found to be good. food quality was excellent.

    Travel Month: Sep 2025

    Room: Winter Green Room with Balcony and City View

    • user photos

    The Fern An Ecotel Hotel, Lonavala has replied on Sat Oct 04 01:25:01 IST 2025

    Dear Abhijit Inamdar, We're absolutely thrilled to hear about your perfect getaway at our property! It's pleasing to note that you appreciated the outstanding service provided by our dedicated team and found the rooms well-maintained with quality amenities. We work hard to ensure our facilities are impeccable and set the perfect stage for a relaxing and comfortable stay. Your comments regarding the excellent quality of our food are particularly rewarding. Our culinary team truly prides themselves on crafting a variety of delicious and memorable meals. They will be excited to learn they succeeded in providing an excellent experience for you. Finally, your positive review means the world to us. Feedback like yours motivates us to continually improve our service and cater to the needs of our guests in the best way possible. Do visit us again for another rewarding experience. We look forward to your return. Ramesh Gupta General Manager

    2.0

    Poor Stay

    tausif g.group

    worst staff service

    Travel Month: Sep 2025

    Room: Winter Green Room with Balcony and City View

    The Fern An Ecotel Hotel, Lonavala

    Dear Tausif Gazi, We're sincerely sorry to hear about your recent experience with our staff. We pride ourselves on the professionalism and courtesy of our team, so it's disheartening to learn we failed to meet these standards on this occasion. Your feedback is valuable and it will be taken into serious consideration as we make improvements. We understand that our staff's interactions play a significant role in your overall experience and we assure you this is not the typical level of service we aim to deliver. Please rest assured that we are working diligently to address the issue and ensure that such an incident does not reoccur. If you could provide more specifics about the situation, we might be able to investigate further. We also extend an invitation to discuss your experience personally, should you feel comfortable doing so, to resolve any issues. We hope you will give us another chance to prove our usual high standards of service and turn your impressions around. Your satisfaction is our top priority and we will strive to ensure a much better experience in the future. Ramesh Gupta General Manager

    4.0

    Good Stay

    caleb m.

    Yes

    Travel Month: Sep 2025

    Room: Winter Green Room with Balcony and City View

    5.0

    Excellent Stay

    gaurav s.family with 1 kid

    the rooms were spacious and clean. swimming pool is attached with jacuzzi, so one can enjoy in swimming pool and then jacuzzi, changing rooms were clean. dinner spread was good though nonveg items were cold. breakfast buffet spread was good special mention to luchi and aloo sabji , chicken sausage and dosas. warm hospitality, ample parking

    Travel Month: Sep 2025

    Room: Fern Club Room with Balcony and Mountain View

    3.0

    Clean Stay, Slightly Outside Location

    rajendrraa k.business

    Clean and neat property, slightly outside the main area. Room lock needed improvement and food felt a bit costly for the category, but overall a comfortable stay.

    Travel Month: Sep 2025

    Room: Winter Green Room with Balcony and City View

    5.0

    Excellent Stay

    abhay c.family with 1 kid

    Fern is very easily accessible from expressway and it was great experience to stay with them. Very good rooms. Great food including breakfast options.

    Travel Month: Sep 2025

    Room: Hazel Suite with Bathtub, Balcony and Mountain View

    The Fern An Ecotel Hotel, Lonavala has replied on Mon Sep 15 15:43:28 IST 2025

    Dear Abhay Chitnis, We're thrilled to hear that you had a great experience staying at Fern, and that you found our location easily accessible. We're glad to know you enjoyed our rooms- we think they're quite special too! It's fantastic that our food lived up to your expectations, especially the breakfast options. Our culinary team puts a lot of effort into making sure our menu selection is diverse and high-quality, so your kind words go a long way. Here at Fern, we continually strive to offer a comfortable stay for our guests, and your feedback reaffirms that we are doing just that. We look forward to the opportunity to serve you again soon. Ramesh Gupta General Manager

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