The property is located just 5 minutes away from the start of Mall Road, but cabs won't go inside. The staff is courteous and helpful, and the food is delicious with a wide variety to choose from. The rooms are tidy and the Fern Club rooms offer great views. The property has a heritage look, but some guests found it overpriced for the amenities provided. The property offers a complimentary high tea with live music, and there are plenty of activities for kids. Overall, a pleasant stay with a convenient location.