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Review Of The Fern Hillside Resort0123401234

Harinagar Chanddeva, Bhimtal | 1.3 km drive to Bhimtal Lake

    User Rating & Reviews

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    3.9
    Very Good

    535 Ratings, 330 Reviews

    excellent
    43%
    very good
    31%
    average
    12%
    poor
    6%
    bad
    8%

    Last 10 Customer Ratings (Latest First)

    • 5
    • 3
    • 5
    • 5
    • 4
    • 2
    • 4
    • 4
    • 5
    • 3

    Rating Categories

    • Hospitality4.3
    • Facilities4.0
    • Food3.9
    • Room4.2
    • Cleanliness4.2
    • Value For Money4.0

    Sort by:

    Positive first
    5.0

    Wonderful Stay at Fern Hill side resort

    sanket p.family with 3 kids

    We book 2 Night at this property all the animities of hotel is very good staff behaviour also helpfu We book 2 Night at this property all the animities of hotel is very good staff behaviour also helpfull

    Travel Month: Oct 2025

    Room: Winter Green Room

    3.0

    Average Stay

    raju c.couple

    Everything was ok but restaurant was very worst there was no proper manpower to handle guests in restaurants during the breakfast time

    Travel Month: Oct 2025

    Room: Winter Green Room

    5.0

    Excellent Stay

    gaurav s.family with 1 kid

    beautifull lovely great view . love experience . I love it . weather is good great I love it. next time plan for more days

    Travel Month: Oct 2025

    Room: Fern Club Room

    The Fern Hillside Resort

    Dear Mr Sharma, It's wonderful to read such glowing remarks about your experience. We're thrilled that you appreciated the view and the weather. It's also nice to hear that you're already planning for a longer stay on your next visit. We look forward to welcoming you back! Seeing guests return is the biggest compliment we can receive. Until then, safe travels ! Thanks & Regards Dinesh Thakur Front Office Manager

    4.0

    good experience

    rupali g.family

    Property is really nice with a good ambience and overall our experience was pleasant. The only drawback was the absence of a smart TV, which limited the entertainment options. Buffet options of breakfast can be better,Location is slightly tricky as it’s around 1 km uphill on a rough route from Bhimtal Lake. Apart from that, everything else was good.

    Travel Month: Aug 2025

    Room: Fern Club Premium Room|Fern Club Room

    The Fern Hillside Resort

    Dear Ms Rupali Gohtra, We really appreciate you taking out the time to review our property. It's great to hear that you've enjoyed our establishment's ambience and had an overall pleasant experience. We understand the absence of a smart TV may have impacted your leisure time. Your feedback is valuable to us, and we'll look into improving our entertainment options. Also, we've taken note of your comments regarding our buffet breakfast and will consider it to upgrade our menu offerings. We acknowledge that the route to our location might be slightly tricky, especially the uphill part. We'll make sure to make our directions more detailed and user-friendly for our future guests. We're glad to know that despite these concerns; you found the other aspects about our property satisfying. Your recommendations will help us improve and ensure a more enjoyable stay for all our future guests. Thank you again for your constructive criticism. We eagerly await your next visit. Thanks & Regards Dinesh Thakur

    2.0

    Poor Stay

    vishal j.group

    Sleepry floor Pillows and mattresses also wet Bar is not available and calling reception for arrange alcohol so he say we have to pay service charge Spa not available Over all don't like stay next time in fern

    Travel Month: Aug 2025

    Room: Winter Green Room

    The Fern Hillside Resort has replied on Thu Aug 14 19:13:53 IST 2025

    Dear Mr Jani, We're sincerely sorry to hear that your recent stay with us turned out unsatisfactory. It appears that various aspects of your visit didn't meet your expectations, and for this, we genuinely regret any inconvenience caused. We take all feedback seriously, and it is from reviews like yours that we can identify our areas of improvement. The comfort and satisfaction of our guests are our utmost priority, and we always strive to deliver an excellent experience. Concerning your mentioned points, we will definitely look into the issue of the wet pillows and mattresses as it doesn't reflect the high standards we usually aspire to meet. Also, it's important to highlight that we usually charge a minimal service fee for room service, including alcohol delivery, to ensure you receive the best and timely service. However, we will review this policy to consider its effect on customer satisfaction. Regarding the unavailability of the spa, please note that certain amenities might not be operational due to renovations or enhancements to provide a better future experience. We truly appreciate your feedback and will work diligen Thanks & Regards Dinesh Thakur Front Office Manager

    4.0

    Good Stay

    family with 1 kid

    Hotel location was really mesmerizing. Staff was very courteous and polite. Food had enough varieties and was delicious. Moreover, property has many amenities like swimming pool, spa and other kids activities which makes someone's first choice of visiting this property again. I really enjoyed my stay and would love to visit again in future.

    Travel Month: Jun 2025 (3-Night Stay)

    Room: Fern Club Premium Room

    5.0

    Excellent Stay

    yogendra l.family with 1 kid

    wonderful Experience. Breakfast & Dinner was excellent. Jain Food is also available. Room service is very good. Location is little bit odd.

    Travel Month: May 2025 (3-Night Stay)

    Room: Winter Green Room

    The Fern Hillside Resort

    Dear Mr Yogendra L Patel, We're glad to hear about your positive experiences with our food offerings and room service. It's delightful to know you appreciated our effort to cater to different culinary preferences, including Jain food. Your comments on our breakfast and dinner options made our chef's day. Regarding our room service, we aim to provide the most efficient and friendly service, and it's rewarding to know you noticed. We understand your comment about the location. We appreciate feedback like yours as it helps us to better understand our guest's perspectives. Although our location might not appeal to everyone, many guests find it charming and appreciate its quiet, away-from-the-hustle attributes. In any case, we assure you that we're continuously working on improving all aspects of our guests' experience. We can't wait for you to visit us again, offering you another outstanding stay. Thanks & Regards Dinesh Thakur

    5.0

    Resort with great view from room and very calm place to stay

    ashok p.family with 1 kid

    Hill side resort with many activities great views from room open area for restaurant swimming pool hill view

    Travel Month: May 2025

    Room: Winter Green Room

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    5.0

    Excellent Stay

    family with 2 kids

    Fern Hillside Resort, Bhimtal is an awesome property surrounded by lush green landscape...many indoor and outdoor activities inside the resort... delicious food...I highly recommend this property

    Travel Month: Mar 2025 (3-Night Stay)

    Room: Winter Green Room

    The Fern Hillside Resort

    Dear guest , We're delighted to hear you enjoyed our scenery, activities, and food! Your recommendation means a lot ! We look forward to welcoming you again !! Thanks & Regards Dinesh Thakur

    2.0

    Poor Stay

    shreya.family with 1 kid

    there were bugs and termites and all insects in the room, however the food was excellent. there was no in room iron and hairdryer all of those were supposed to be asked separately

    Travel Month: Mar 2025 (3-Night Stay)

    Room: Winter Green Room

    The Fern Hillside Resort has replied on Tue Mar 25 23:16:14 IST 2025

    Dear Shreya, We'll work on the pest issue and improve amenities. Pleased you liked our food. Thanks & Regards Dinesh Thakur

    4.0

    Nishan

    nishant g.family with 1 kid

    food is really tasty. good location and animaties are all good& staff really helpful to care all your needs. fern property high recommended.

    Travel Month: Mar 2025

    Room: Winter Green Room

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    The Fern Hillside Resort has replied on Fri Mar 21 16:51:24 IST 2025

    Dear Mr Gupta, Glad you enjoyed our food, location, and amenities. Your recommendation means a lot! We look forward to welcoming you again. Thanks & regards, Dinesh Thakur FOM

    5.0

    Relaxed stay at the fern hillside resort

    sadashiva t.loyalty-iconfamily

    Nice property. Fern club room has a beautiful view. Good hospitality. Kids friendly. All the staff members were very helpful. Our first point of contact at front desk, vinita was very courteous. Approach road could have been better.

    Travel Month: Feb 2025

    Room: Winter Green Room

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    4.0

    Good Stay

    saurabh u.loyalty-iconfamily

    The hotel, property, facilities (food, extra bed, room heaters, and the staff were excellent. Would recommend the property to fellow travelers. The administration, however, needs to keep a check on the noise and parties by guests during the late hours in the night. We were disturbed by the guests and the loud music. Thus, would deduct a mark for this. Excellent stay otherwise. 9/10

    Travel Month: Jan 2025

    Room: Fern Club Room

    2.0

    worst experience

    priya k.loyalty-iconfamily with 1 kid

    Had a very bad experience of staying in this hotel no good quality limited menu staff rude and disrespectful as if they are doing rationing ...,

    Travel Month: Dec 2024

    Room: Fern Club Premium Room

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    2.0

    Bad experience

    priya k.loyalty-iconfamily

    Regarding food quality was not good and there was no options in the menu when asked. Road to reach this property was horrible. Hospitality was poor i think they need to upgrade their standards. Staff in this hotel was not at all professional only gm was willing to help but i think staff was very rude including chef

    Travel Month: Dec 2024

    Room: Fern Club Premium Room

    3.0

    Average Stay

    harshil p.

    Price for normal room is near about to 5k per day and room size is too small not even dining table inside room for lunch or dinner over price for normal suit room. Service & good is great.

    Travel Month: Dec 2024

    Room: Winter Green Room

    The Fern Hillside Resort has replied on Tue Dec 24 17:41:28 IST 2024

    Dear Patel, We appreciate your candid feedback regarding your stay with us. We understand your concern regarding the size of the rooms and lack of a dining table. We strive to provide the best accommodations for our valued guests and have taken your feedback into serious consideration for future improvements. On a brighter note, we're delighted to know that you were pleased with our service and food quality. Our team is dedicated to providing an exceptional experience for our guests, and your positive words are a testament to their efforts. We'd also like to clarify that our pricing strategy is competitive and in line with the facilities and services offered. However, we recognize that every guest will assess the value differently. We urge our guests to check our room descriptions beforehand to ensure they choose a room type that best suits their needs and preferences. Once again, we value your review and hope that despite your concerns, you would consider staying with us again. We're continuously aiming to improve and we'd like to assure you that we have a variety of rooms to accommodate different budgets and requirements. Thanks & Regards Dinesh Thakur Front Office Manager

    3.0

    Bhimtal comfortable stay

    pawan j.loyalty-iconfamily

    The hotel food was delicious, rooms were spacious but hotel location far from the main bhimtal market. Due to family emergency i had to checked out a day prior and the same was intimated hotel at-least 48hours in advance but they were so rigid to accommodate the request. Not great experience with hotel

    Travel Month: Oct 2024 (3-Night Stay)

    Room: Winter Green Room

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    The Fern Hillside Resort has replied on Sun Nov 03 19:39:57 IST 2024

    Dear Mr Jaggi, Greetings of the day !! We appreciate your feedback regarding the delicious food and spacious rooms at our hotel. It's great to hear those aspects of your stay met your expectations. We understand the inconvenience you faced due to our location in relation to the main Bhimtal market. For future reference, we can assist in arranging transportation to make accessing the market easier for our guests. Regarding the early checkout due to your family emergency, we deeply empathize with your situation. Our cancellation and refund policies are intended to be fair to both our guests and the hotel's operational requirements. Nevertheless, we take your situation and your loyalty as a privileged customer into serious consideration. We strive to continually improve our customer service and will review our policies to see how we might better accommodate exceptional circumstances in the future. We value your business and the trust you have placed in us over the years. We will reach out to you to discuss how we can resolve this situation to your satisfaction and ensure your future experiences with us are positive ones. Thanks & regards, Dinesh Thakur Front Office Manager

    3.0

    Average Stay

    suryanarayan t.loyalty-iconfamily

    overall the performance and deliverables are Ok/ Good atthe fernhill resort .all depends on what price you get thebooking it is a good property but beyond that it is highly not recommended

    Travel Month: Oct 2024

    Room: Winter Green Room

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    2.0

    Poor Stay

    puneet.family

    Location of the property is completely worst, no roads to reach out the hotel. Even dangerous narrow path for drive

    Travel Month: Oct 2024

    Room: Winter Green Room

    The Fern Hillside Resort has replied on Mon Oct 14 14:41:31 IST 2024

    Dear Mr Puneet Mittal, We're genuinely concerned to hear about the difficulties you faced in accessing our property due to the road conditions. The safety and satisfaction of our guests are of the utmost importance to us. Rest assured, we are continuously working with local authorities to address the issue and improve the accessibility. Meanwhile, for future guests, we recommend contacting the hotel in advance for the best route or any assistance required for transportation. Additionally, we are also exploring alternate solutions internally to enhance the travel experience to our location. Your feedback is invaluable in guiding these improvements. We understand this aspect has affected your overall impression and we hope to have the opportunity to better serve you, ensuring a more convenient and enjoyable stay. Thanks & Regards Dinesh Thakur Front Office Manager

    5.0

    Excellent Stay

    harsh k.family

    All good. Staff was very good. Food was good. Way to resort from bhimtal lake is excited. Food court staff was polite and helping.

    Travel Month: Sep 2024

    Room: Winter Green Room

    The Fern Hillside Resort has replied on Sat Oct 05 22:47:15 IST 2024

    Dear Mr Kukreja, Greetings of the day !! We are delighted to hear that you enjoyed your experience at our resort, from the charming journey from Bhimtal Lake to the quality of the food and the courteous service provided by our food court staff. Your positive comments are greatly appreciated, and it's wonderful to know that our team's efforts to provide a pleasant and memorable experience have been well received. We are always striving to maintain and improve our service standards, and feedback like yours is incredibly valuable to us. We look forward to the opportunity to welcome you back in the future for another exciting visit. Thanks & Regards Dinesh Thakur Front Office Manager

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