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Review Of The Fern Residency, Morbi
Mahendranagar, Morbi
User Rating & Reviews
- everyone
- group
- couple
- solo
- business
- family
Very Good
565 Ratings
Last 10 Customer Ratings (Latest First)
- 5
- 2
- 4
- 3
- 5
- 1
- 1
- 3
- 4
- 2
Review Summary
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The property has spacious and clean rooms that guests appreciate for comfort. The food quality is generally good with several praising its taste. However, there are notable complaints about staff service being inconsistent, and breakfast offerings could use improvement. Additionally, noise from the nearby highway can disrupt peace. Overall, cleanliness and the helpful nature of the staff stand out.
Sort by:
Positive first
4.0
Good Stay
kshirabdhi m.solo
Rooms were very nice but breakfast food needs a bit improvement.
Room: Winter Green Room
1.0
Terrible Stay
abhay p.group
I booked a premium room at The Fern in Morbi since I was traveling with my parents and wanted my mother, who has asthma, to be comfortable. I chose this hotel because it carries a fairly good name in the industry. What we got was the exact opposite of what we expected. We reached late at night on the day of check-in and were given a smoking room. The entire place smelled of cigarettes. This was not just unpleasant but dangerous for my mother’s health. They claimed it was clearly written in the booking details that this was a smoking room. That is a complete lie. I checked again myself. Nowhere was it mentioned. The hotel staff did not help either. They refused to change the room and instead offered us a smaller room which was not even an option since we were three people. So we were stuck. Imagine paying for a premium room and being treated like this. We had to borrow a table fan from the hotel and keep the windows open just so my mother could breathe and get some sleep. This is what it came down to at a so-called reputed hotel. The staff were unprofessional and made no effort to fix the situation. This was a ridiculous experience from start to finish. If you value honesty, health, or even the bare minimum of comfort, do not stay here.
Room: Winter Green Premium Room
2.0
avoid the hotel
pankaj c.business
avoid if you do not want bronchitis attacks.. avoid if you don't want to sleep in yellowish linen... avoid if you do not want to cut your finger at wash basin... avoid if want peaceful night . pathetic experience.. dirty rooms with damp walls peeled off wall paints... wall papers. .. no sound proof glass on highway rooms .. dharmaalas are better managed
Room: Winter Green Premium Room
The Fern Residency, Morbi has replied on Mon Oct 27 20:08:11 IST 2025
Dear Pankaj Chaudhary, We are truly sorry to read your experience and acknowledge that we've missed the mark this time. Your feedback is vital as it will help us to improve. We want to assure you, we've already addressed the issues pertaining to cleanliness and maintenance in our rooms. Our goal is to provide an enjoyable and comfortable stay for all our guests. Please also note that we've taken measures to improve sound insulation for rooms facing the highway for the comfort of our guests. Your experience is far from what we strive for, and we understand the inconvenience it has caused you. We hope you will provide us another chance to serve you better in the future. Thanks & Regards Suhass Shrimali
1.0
Terrible Stay
manish g.
The room we were given was a very troublesome room because there were very loud noises coming from every wall of it and it troubled us the whole night while sleeping. I have the video of all of them too
Room: Winter Green Room
1.0
Poor service Horrible service
mehul v.couple
Fern should train their staff . When we reached after 1 hour of checking time room was not ready . When we order something to eat the person who takes order doesn’t pay attention so they make mistake. They did mistake three times in 4 orders every time some one will come an say sorry. Food was delicious and we enjoyed but service is poor. I don’t recommend until they train their staff properly
Room: Winter Green Room
The Fern Residency, Morbi has replied on Fri May 30 18:16:33 IST 2025
Dear Mehul Ved, We appreciate your honest feedback about your experience at Fern. It's evident that our service did not meet your expectations and for that, we express sincere regret. We hold ourselves to a higher standard, so we'll certainly assess the issues you've raised about check-in delays and order errors. Staff training is a continuous process for us and rest assured, we intend to address these points immediately to improve our service quality. It's positive to hear that you enjoyed our food and we hope this aspect made your stay somewhat enjoyable. We would appreciate another opportunity to serve you and demonstrate the enhanced quality we strive for. Thanks & Regards Suhass Shrimali
2.0
Poor Stay
rajesh s.business
AC not working, Breakfast not great. Rooms seems to be old and not well maintained. same for wash room
Room: Winter Green Room
The Fern Residency, Morbi has replied on Fri Mar 28 14:29:47 IST 2025
Dear Guest, Greetings!! Thank you for sparing your valuable time to share an excellent review of your experience with us. We are delighted to know that you had a memorable experience at our hotel and have appreciated the location and overall services. Your positive feedback will act as a source of inspiration for us. All of us at The Fern Residency, Morbi endeavor to do our best so that all our guests receive friendly and attentive service coupled with genuine warmth and care. We look forward to welcoming you back soon. Thanks & Regards Suhass Shrimali
5.0
Excellent Stay
kinjal r.family with 1 kid
Hotel ambience was very good and room comfort was at par with 5 star level property and food also was very excellent Very economically sound property
Room: Winter Green Room
The Fern Residency, Morbi has replied on Fri Mar 28 14:24:58 IST 2025
Dear Guest, your experience at The Fern, Morbi sounds truly remarkable. The combination of exceptional amenities, from the extensive breakfast buffet to the gourmet dinner options, highlights the commitment to providing a memorable culinary experience. It's wonderful to hear that the variety offered caters to both local flavors and international tastes. The facilities, including the modern gym, serene spa, and luxurious accommodations, emphasize a holistic approach to relaxation and wellness, ensuring that guests leave feeling rejuvenated. Additionally, the mention of the grand banquet hall and state-of-the-art conference rooms illustrates the hotel's versatility in catering to both leisure and business travelers. The focus on attention to detail and elegant ambiance undoubtedly enhances the overall experience, creating an inviting atmosphere that resonates with guests. Setting high standards in hospitality is no small feat, making institutions like yours a preferred choice for travelers. Such feedback is invaluable in continuing to elevate the experience for future guests, ensuring they receive the same level of quality and service. Thanks & Regards Suhass Shrimali
4.0
Good Stay
reena s.
Stay was good even i booked sayaji also but i found this also good so i extended my booking here only food was good taste only need to groom their staff more
Room: Winter Green Room
The Fern Residency, Morbi has replied on Tue Apr 08 19:33:25 IST 2025
Dear Guest, Greetings!! Thank you for sparing your valuable time to share an excellent review of your experience with us. We are delighted to know that you had a memorable experience at our hotel and have appreciated the location and overall services. Your positive feedback will act as a source of inspiration for us. All of us at, The Fern Residency, Morbi endeavor to do our best so that all our guests receive friendly and attentive service coupled with genuine warmth and care. We look forward to welcoming you back soon. Thanks & Regards Suhass Shrimali General Manager THE FERN RESIDENCY, MORBI
4.0
Good Stay
devendra k.
Nice rooms and good property and very helpful staff
Room: Winter Green Room
The Fern Residency, Morbi has replied on Thu Feb 13 17:57:43 IST 2025
Dear Guest, your experience at The Fern, Morbi sounds truly remarkable. The combination of exceptional amenities, from the extensive breakfast buffet to the gourmet dinner options, highlights the commitment to providing a memorable culinary experience. It's wonderful to hear that the variety offered caters to both local flavors and international tastes. The facilities, including the modern gym, serene spa, and luxurious accommodations, emphasize a holistic approach to relaxation and wellness, ensuring that guests leave feeling rejuvenated. Additionally, the mention of the grand banquet hall and state-of-the-art conference rooms illustrates the hotel's versatility in catering to both leisure and business travelers. The focus on attention to detail and elegant ambiance undoubtedly enhances the overall experience, creating an inviting atmosphere that resonates with guests. Setting high standards in hospitality is no small feat, making institutions like yours a preferred choice for travelers. Such feedback is invaluable in continuing to elevate the experience for future guests, ensuring they receive the same level of quality and service. Thanks & Regards Suhass Shrimali General Manager THE FERN RESIDENCY, MORBI
1.0
Terrible Stay
heeren s.
Ok. Ok
Room: Fern Club Room
The Fern Residency, Morbi has replied on Mon Feb 17 12:12:31 IST 2025
Dear Mr. Hiren, Greetings !!! I hope this message finds you well. I am writing to extend our sincerest apologies for the inconvenience you experienced during your recent stay at The Fern Residency, Morbi. At The Fern Residency Morbi, we take pride in providing exceptional service and creating a memorable experience for all our guests. Unfortunately, it is clear that we fell short of this commitment during your stay. Please know that we take such matters seriously and have already taken steps to address this issue with our team to ensure it does not happen again. Your feedback is invaluable in helping us improve, and we deeply regret any discomfort or inconvenience caused. We hope you will give us another chance to provide you with a seamless and pleasant stay. Please feel free to reach out directly to me for any additional concerns or assistance. Once again, we sincerely apologize for not meeting your expectations and appreciate your understanding. We value your trust and hope to have the opportunity to welcome you back to The Fern Residency Morbi for a more enjoyable experience. Thanks & Regards Suhass Shrimali General Manager THE FERN RESIDENCY, MORBI
4.0
Good Stay
rohan s.business
Property location was good for me as it is just nxt to the main highway road. The property is good. Food is not so good but not too bad as well.
Room: Winter Green Room
The Fern Residency, Morbi has replied on Fri Mar 28 16:36:58 IST 2025
Dear Guest, your experience at The Fern, Morbi sounds truly remarkable. The combination of exceptional amenities, from the extensive breakfast buffet to the gourmet dinner options, highlights the commitment to providing a memorable culinary experience. It's wonderful to hear that the variety offered caters to both local flavors and international tastes. The facilities, including the modern gym, serene spa, and luxurious accommodations, emphasize a holistic approach to relaxation and wellness, ensuring that guests leave feeling rejuvenated. Additionally, the mention of the grand banquet hall and state-of-the-art conference rooms illustrates the hotel's versatility in catering to both leisure and business travelers. The focus on attention to detail and elegant ambiance undoubtedly enhances the overall experience, creating an inviting atmosphere that resonates with guests. Setting high standards in hospitality is no small feat, making institutions like yours a preferred choice for travelers. Such feedback is invaluable in continuing to elevate the experience for future guests, ensuring they receive the same level of quality and service. Thanks & Regards Suhass Shrimali GM
2.0
Poor Stay
heeren s.family
familyWater was not getting drain in wash basin sink same restored after some time suddenly ac noise start due to that our sleep got disturb. Another room provided in tht some or other problem was der
Room: Winter Green Room
The Fern Residency, Morbi has replied on Wed Feb 05 19:42:12 IST 2025
Dear Guest, thank you so much for choosing us and it's our immense pleasure to hear that you had a comfortable time spent with us! We always strive to provide a great service and pleasant stay experience towards our guest like you, your positive feedback will keep motivated our entire team to extend their level best towards the good work always. Will be looking forward to welcoming you back again when your travel will bring back you over here. General Manager
2.0
An experience worth forgett
suresh g.business
businessExperience with front desk executives is horrible. Each one has a different version providing for late check out though as platinum customer i was eligible for 2 hours of guaranteed late out. One person says it is chargeable and other says it is subject to availability ( that was for 3 hours as per booking. They neither read the booking not listen to you. Floor tiles are broken and every time you step on that there is a loud noise and risk of cutting your fingers. This in a town which produces 90% of the country's tiles. There is a wall crack from roof to floor and is chirping. Food is good, both in veg restaurant and non veg restaurant and service is also good.
Room: Winter Green Room
The Fern Residency, Morbi has replied on Wed Feb 05 19:42:39 IST 2025
Dear Guest, Greetings! Thank you for sparing your valuable time to share a review of your experience with us. We are delighted to know that you had a memorable experience at our hotel and have appreciated the location and overall services. Your feedback will act as a source of inspiration for us. All of us at The Fern Residency, Morbi endeavor to do our best so that all our guests receive friendly and attentive service coupled with genuine warmth and care. We look forward to welcoming you back soon. General Manager
4.0
Good hotel, some improvement needed
vikas r.family
familyWe booked two rooms for four adults. Hotel rooms are nice from inside and clean. Hotel is located just on the highway and that was why we booked this hotel in the first place. Complementary breakfast was good. However, double bed in one of the rooms seemed small in width while sleeping with children. I was told that it is king size but the width seemed smaller than 78. Food / beverages are very expensive, even more so when you consider that the hotel is located in a non metro city. Also they have a wierd custom of inspecting the rooms when checking out, while the guest waits for a green signal from their staff. That somewhat felt insulting. Further no complementary fruit basket was provided as mentioned in the document. When asked, i was told that they don't provide it at any of their locations.
Room: Winter Green Room
The Fern Residency, Morbi has replied on Wed Feb 05 19:42:58 IST 2025
Dear Guest, Greetings! Thank you for sparing your valuable time to share an excellent review of your experience with us. We are delighted to know that you had a memorable experience at our hotel and have appreciated the location and overall services. Your positive feedback will act as a source of inspiration for us. All of us at The Fern Residency, Morbi endeavor to do our best so that all our guests receive friendly and attentive service coupled with genuine warmth and care. We look forward to welcoming you back soon. General Manager
5.0
Excellent Stay
udit a.
I had an exceptional stay at this hotel! the room was spotless, spacious, and well-appointed. The on-site restaurant offered delicious meals, and the overall ambiance was warm and inviting. I highly recommend this hotel and will definitely stay again in the future!
Room: Winter Green Room
The Fern Residency, Morbi has replied on Fri Dec 27 23:03:36 IST 2024
Dear Guest, your experience at The Fern, Morbi sounds truly remarkable. The combination of exceptional amenities, from the extensive breakfast buffet to the gourmet dinner options, highlights the commitment to providing a memorable culinary experience. It's wonderful to hear that the variety offered caters to both local flavors and international tastes. The facilities, including the modern gym, serene spa, and luxurious accommodations, emphasize a holistic approach to relaxation and wellness, ensuring that guests leave feeling rejuvenated. Additionally, the mention of the grand banquet hall and state-of-the-art conference rooms illustrates the hotel's versatility in catering to both leisure and business travelers. The focus on attention to detail and elegant ambiance undoubtedly enhances the overall experience, creating an inviting atmosphere that resonates with guests. Setting high standards in hospitality is no small feat, making institutions like yours a preferred choice for travelers. Such feedback is invaluable in continuing to elevate the experience for future guests, ensuring they receive the same level of quality and service.
5.0
Excellent Stay
akshay k.
It was good. The rooms were clean and spacious. Food quality and service was appreciable
Room: Winter Green Room
The Fern Residency, Morbi has replied on Fri Dec 20 16:55:32 IST 2024
Dear Guest, your experience at The Fern, Morbi sounds truly remarkable. The combination of exceptional amenities, from the extensive breakfast buffet to the gourmet dinner options, highlights the commitment to providing a memorable culinary experience. It's wonderful to hear that the variety offered caters to both local flavors and international tastes. The facilities, including the modern gym, serene spa, and luxurious accommodations, emphasize a holistic approach to relaxation and wellness, ensuring that guests leave feeling rejuvenated. Additionally, the mention of the grand banquet hall and state-of-the-art conference rooms illustrates the hotel's versatility in catering to both leisure and business travelers. The focus on attention to detail and elegant ambiance undoubtedly enhances the overall experience, creating an inviting atmosphere that resonates with guests. Setting high standards in hospitality is no small feat, making institutions like yours a preferred choice for travelers. Such feedback is invaluable in continuing to elevate the experience for future guests, ensuring they receive the same level of quality and service.
3.0
Average Stay
mohit t.
Food department service is worst ever
Room: Winter Green Room
The Fern Residency, Morbi has replied on Tue Sep 03 16:33:10 IST 2024
Dear Mr. Tandel, Greetings! Thank you for sparing your valuable time to share an excellent review of your experience with us. We are delighted to know that you had a memorable experience at our hotel and have appreciated the location and overall services. Your positive feedback will act as a source of inspiration for us. All of us at The Fern Residency, Morbi endeavor to do our best so that all our guests receive friendly and attentive service coupled with genuine warmth and care. We look forward to welcoming you back soon. General Manager
4.0
Nice hotel stay
vivek u.business
Very nice well maintained property food was good and the room very good and spacious and good staff
Room: Winter Green Room
The Fern Residency, Morbi has replied on Thu Aug 29 12:10:12 IST 2024
Dear Mr.Ughreja, Greetings! Thank you for sparing your valuable time to share an excellent review of your experience with us. We are delighted to know that you had a memorable experience at our hotel and have appreciated the location and overall services. Your positive feedback will act as a source of inspiration for us. All of us at The Fern Residency, Morbi endeavor to do our best so that all our guests receive friendly and attentive service coupled with genuine warmth and care. We look forward to welcoming you back soon. General Manager
4.0
A comfortable stay & overall exp is good
ravi m.business
* overall a great experience for me. * only concern the noise from outside traffic. * night buffet is not available in week days & during that food is little expensive
Room: Winter Green Room
The Fern Residency, Morbi has replied on Mon Aug 12 22:47:00 IST 2024
Dear Mr. Masiwal, Greetings! Thank you for sparing your valuable time to share an excellent review of your experience with us. We are delighted to know that you had a memorable experience at our hotel and have appreciated the location and overall services. Your positive feedback will act as a source of inspiration for us. All of us at The Fern Residency, Morbi endeavor to do our best so that all our guests receive friendly and attentive service coupled with genuine warmth and care. We look forward to welcoming you back soon. General Manager
5.0
Excellent Stay
sanjay k.business
businessVery good hotel and the staffs are very courteous and service is very good breakfast spread is very good and even the food is delicious
Room: Winter Green Room
The Fern Residency, Morbi has replied on Wed Aug 07 22:29:55 IST 2024
Dear Mr. Sharma, Greetings! Thank you for sparing your valuable time to share an excellent review of your experience with us. We are delighted to know that you had a memorable experience at our hotel and have appreciated the location and overall services. Your positive feedback will act as a source of inspiration for us. All of us at The Fern Residency, Morbi endeavor to do our best so that all our guests receive friendly and attentive service coupled with genuine warmth and care. We look forward to welcoming you back soon. General Manager
