Review Of The Grand anukampa hotel

Location

The location of the property was appreciated by many guests. It was convenient and easily accessible. Guests found it to be in close proximity to various tourist attractions and transportation facilities. For instance, one guest mentioned that the property was located in the heart of the city and was easily accessible from the airport. Another guest appreciated the scenic view from the property and found it to be a perfect location for a peaceful stay.

Cleanliness

Cleanliness was a major concern for many guests. Several guests complained about dirty bed sheets, towels, and bathrooms. Some guests even found leftover cigarette butts and gutka wrappers in their rooms. One guest mentioned that the walls were badly stained and the bedsheet was filthy. Another guest found the property to be in a super gross and unhygienic state. Overall, guests were disappointed with the lack of cleanliness and hygiene standards at the property.

Staff

The staff at the property received mixed reviews from guests. While some guests found the staff to be helpful and courteous, others found them to be unresponsive and rude. Several guests complained about the staff's lack of professionalism and hospitality. For instance, one guest mentioned that the staff took 3 hours and 15 calls to provide a water bottle. Another guest found the staff to be irresponsible and unaligned to respond to their needs. Overall, guests were disappointed with the staff's behavior and attitude towards them.

Check-in Experience

The check-in experience at the property was a major concern for many guests. Several guests complained about the lack of proper check-in procedures and protocols. Some guests even had to wait for hours at the reception to get their rooms. One guest mentioned that they had to wait for 20 minutes for the staff to come and receive them. Another guest found the check-in process to be shady and unorganized. Overall, guests were disappointed with the check-in experience at the property.

Value for money

Many guests found the property to be overpriced and not worth the money. Some guests complained about the lack of amenities and services provided at the property. One guest mentioned that they had to pay for early check-in but still had to wait for 2 hours at the reception. Another guest found the property to be like a rented apartment with zero hospitality. Overall, guests were disappointed with the value for money at the property.