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Siliguri, Siliguri | 8.2 km from city centre
404 Ratings, 148 Reviews
Last 10 Customer Ratings (Latest First)
Reviews Summary
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Guests appreciate the warm hospitality and attentive service provided by the staff at this property. Clean, spacious rooms and a well-maintained swimming pool add to the comfort. The food is often highlighted as delicious, with a varied breakfast spread. The ambiance is cozy and welcoming, making it a great space for a memorable stay. Plus, it's conveniently located near the airport.
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Excellent Stay
Really had a great experience and the staff were very cooperative although the hotel was in a alienated location or else everything else were top notch.
Room: DELUXE ROOM
Terrible Experience
Terrible experience. I booked a deluxe room with all services included and paid in advance. At checkout, I was suddenly charged extra for “room service” (which was never provided) and for expired food items that were kept in the room. I couldn’t even argue as I was in a hurry with my driver waiting outside. Very unprofessional and unacceptable.
Room: DELUXE ROOM
What a hotel! What a hospitality
I have been to hundreds of hotels from basic to 7 star in past few years but this hotel, The Grand Casa just blew me away. What a hotel! What a hospitality! Can't describe in mere words but still if I had to say something, I would tell everything about this property is great. Staffs are friendly yet courteous , The food and beverages are yummy and delicious. Premises, Pool, Lobby , Play room everything you see is clean and well maintained. And the cherry on the top is the price range! Trust me friends for me it seemed a seven star property though in the original it's 4 star. Thank you team Grand Casa for making our stay so memorable.
Room: DELUXE ROOM
Bes
peaceful location, clean swimming pool, food is best. services are best and prompt... overall best stay
Room: DELUXE ROOM
Excellent Stay
5
Room: DELUXE ROOM
Excellent Stay
Had a really good stay the staff and service was really good neat and tidy rooms had a great swimming pool experience
Room: DELUXE ROOM
Excellent Stay
The hotel is vey beautiful. Very neat and clean. Staffs are courteous. Well maintained swimming pool. Only issue is the location. Good value for the money. I strongly recommend this hotel.
Room: DELUXE ROOM
Meaning of the Name “Grand Casa “ truly reflects…
I was welcomed with warmth and genuine hospitality. The rooms were spotless, well-maintained, and good designed for comfort. Every staff member always greeting us with a smile. The food was delicious, the ambiance ,and Truly a home away from home — highly recommended for anyone seeking both comfort and quality!
Room: DELUXE ROOM
Excellent Stay
Grand casa is a very good property for staycation ..food is also yummy and staff are also very good
Room: DELUXE ROOM
THE GRAND CASA (A UNIT OF REMEDY DEVELOPERS PRIVATE LIMITED) has replied on Mon Aug 11 16:46:43 IST 2025
Thank you so much for your kind words and wonderful review! We are thrilled to hear that you had a great experience at Grand Casa. It’s always a pleasure to know that our efforts to provide excellent service, comfortable accommodations, and a memorable stay were appreciated. Your feedback means a lot to us and motivates the entire team to continue delivering the best possible experience for our guests. We look forward to welcoming you back soon for another exceptional stay! Warm regards, Sitara Guest Relations Manager Grand Casa
Excellent Stay
I had a truly memorable stay and I strongly advocate for it to everyone. The caliber of cuisine was remarkably superior. The staff and hospitality were truly commendable.
Room: DELUXE ROOM
THE GRAND CASA (A UNIT OF REMEDY DEVELOPERS PRIVATE LIMITED) has replied on Mon Aug 11 16:47:05 IST 2025
Thank you so much for your kind words and wonderful review! We are thrilled to hear that you had a great experience at Grand Casa. It’s always a pleasure to know that our efforts to provide excellent service, comfortable accommodations, and a memorable stay were appreciated. Your feedback means a lot to us and motivates the entire team to continue delivering the best possible experience for our guests. We look forward to welcoming you back soon for another exceptional stay! Warm regards, Sitara Guest Relations Manager Grand Casa
Average stay.
Average Stay.
Room: DELUXE ROOM
THE GRAND CASA (A UNIT OF REMEDY DEVELOPERS PRIVATE LIMITED) has replied on Mon Aug 11 17:12:10 IST 2025
Thank you for sharing your feedback. We’re glad to hear that you had an average stay with us, though we always strive to make every guest’s experience outstanding. We truly appreciate your visit and would love the opportunity to make your next stay even more enjoyable. Please feel free to let us know what we can do better next time to exceed your expectations. We hope to welcome you back soon for an improved experience. Warm regards, Sitara Guest Relations Manager Grand Casa
Excellent Stay
Was an excellent experience in Grand Casa. Have a very good food and quality of hotel was very good. I'm looking forward to the next visit.
Room: DELUXE ROOM
THE GRAND CASA (A UNIT OF REMEDY DEVELOPERS PRIVATE LIMITED)
Thank you for your fantastic feedback! We are so pleased to hear that you had an excellent experience at Grand Casa and enjoyed both the food and the quality of our hotel. Your kind words mean a lot to us and encourage our team to continue providing exceptional service. We truly value your support and are excited to welcome you back on your next visit. If there’s anything specific you’d like during your stay, please don’t hesitate to reach out—we’re here to make your experience even better! Looking forward to hosting you again soon! Warm regards, Sitara Guest Relations Manager Grand Casa
Awesome place to chill out with family
Awesome place to chill out and stay. great food great service in affordable pricings.Most recomm Awesome place to chill out and stay. great food great service in affordable pricings.Most recommended
Room: DELUXE ROOM
THE GRAND CASA (A UNIT OF REMEDY DEVELOPERS PRIVATE LIMITED)
Thank you for your fantastic feedback! We are so pleased to hear that you had an excellent experience at Grand Casa and enjoyed both the food and the quality of our hotel. Your kind words mean a lot to us and encourage our team to continue providing exceptional service. We truly value your support and are excited to welcome you back on your next visit. If there’s anything specific you’d like during your stay, please don’t hesitate to reach out—we’re here to make your experience even better! Looking forward to hosting you again soon! Warm regards, Sitara Guest Relations Manager Grand Casa
Excellent Stay
Excellent stay with nice staff
Room: DELUXE ROOM
THE GRAND CASA (A UNIT OF REMEDY DEVELOPERS PRIVATE LIMITED) has replied on Sun Jul 27 12:28:03 IST 2025
Dear Mr Saran, Thank you so much for your wonderful review of The Grand Casa! We are thrilled to hear you had such a pleasant stay . Our team works hard to provide a great experience, and your kind words truly motivate us. We look forward to welcoming you back on your next visit ! Sincerely, The Team at The Grand Casa.
Excellent Stay
Very smooth check in and checkout. Amazing Hospitality, Food was Very delicious. Overall we had a very pleasant stay.
Room: DELUXE ROOM
THE GRAND CASA (A UNIT OF REMEDY DEVELOPERS PRIVATE LIMITED) has replied on Sun Jul 27 12:31:30 IST 2025
Dear Mr. Gautam, Thank you for your fantastic review! We're delighted to hear you enjoyed the delicious food during your stay at The Grand Casa. Our culinary team works hard to create memorable dining experiences, and your kind words are truly appreciated. We can't wait to welcome you back for another delightful meal! Sincerely, The Team at The Grand Casa.
Average Stay
Food quality was not good.. Room was clean and spacious.
Room: DELUXE ROOM
THE GRAND CASA (A UNIT OF REMEDY DEVELOPERS PRIVATE LIMITED)
Dear Mr. Sarkar. Thank you for sharing your feedback. I sincerely apologize that your experience at Grand Casa did not fully meet your expectations. While we are pleased to hear that you found your room clean and spacious, I am truly sorry that the quality of food was not up to standard. We understand that dining is an important part of any stay, and we regret that we didn’t deliver the level of quality you expected. Please know that your comments regarding the food have been shared with our culinary team, and we are reviewing our offerings to ensure improvements are made. We are committed to providing the best possible experience for all our guests, and we truly appreciate your constructive feedback, as it helps us identify areas where we can improve. I understand how disappointing this must have been, and I would like to make it up to you on your next visit. If you give us another chance, we would love to offer a complimentary upgrade and ensure a much better dining experience during your stay. Once again, my sincerest apologies, and we hope to welcome you back soon.
hospitality
very nice staff and hotel, on time services with good co-ordination when asked about the food and orders
Room: DELUXE ROOM
THE GRAND CASA (A UNIT OF REMEDY DEVELOPERS PRIVATE LIMITED) has replied on Sun Jul 27 12:53:43 IST 2025
Dear Ms. Simran, Thank you so much for your wonderful review of The Grand Casa! We are thrilled to hear you had such a pleasant stay. Our team works hard to provide a great experience, and your kind words truly motivate us. We look forward to welcoming you back on your next visit! Sincerely, The Team at The Grand Casa.
Excellent Stay
very nice property nice and cozy nice food nice service rooms are spacious and we'll maintained value for money very nice property nice and cozy nice food nice service rooms are spacious and we'll maintained value for money
Room: DELUXE ROOM
THE GRAND CASA (A UNIT OF REMEDY DEVELOPERS PRIVATE LIMITED) has replied on Sun Jul 27 12:54:38 IST 2025
Dear Mr. Amit, Thank you so much for your wonderful review of The Grand Casa! We are thrilled to hear you had such a pleasant stay. Our team works hard to provide a great experience, and your kind words truly motivate us. We look forward to welcoming you back on your next visit! Sincerely, The Team at The Grand Casa.
Good Stay
The room was neat and tidy the food was good the staff was cordial the location was okay but approach road a bit rough over all it’s a good stay
Room: DELUXE ROOM
THE GRAND CASA (A UNIT OF REMEDY DEVELOPERS PRIVATE LIMITED) has replied on Mon Aug 11 16:53:41 IST 2025
Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed the cleanliness of the room, the quality of the food, and the cordiality of our staff. It’s always our goal to create a welcoming and comfortable environment for our guests. We also appreciate your comments on the location and the approach road. We are aware of this issue and are working on improving the access to make it even more convenient for our guests. Thank you again for your kind words. We look forward to welcoming you back for another great stay! Warm regards, Sitara Guest Relations Manager Grand Casa
Excellent Stay
Had very good experience. Room and food are excellent and staff are very professional
Room: DELUXE ROOM
THE GRAND CASA (A UNIT OF REMEDY DEVELOPERS PRIVATE LIMITED) has replied on Sun Jul 27 12:55:31 IST 2025
Dear Mr. Sachin, Thank you so much for your wonderful review of The Grand Casa! We are thrilled to hear you had such a pleasant stay. Our team works hard to provide a great experience, and your kind words truly motivate us. We look forward to welcoming you back on your next visit! Sincerely, The Team at The Grand Casa.
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