The Heritage Safina Group of Houseboats in Dal Lake is a popular property among guests. The caretaker and staff are polite, helpful and provide excellent service. The rooms are clean, well-maintained and offer beautiful views of the lake. The food is simple, yet delicious and feels like home-cooked food. The property offers a free pickup and drop facility from the ghat to the houseboat. Guests highly recommend this property for its location, hospitality, and overall experience. However, some guests have reported issues with the air conditioning not working in some rooms.