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Review Of The Imperial Poonam Hotel
Guru Hargobind Nagar, Phagwara
User Rating & Reviews
- everyone
- group
- couple
- solo
- business
- family
Excellent
576 Ratings, 269 Reviews
Last 10 Customer Ratings (Latest First)
- 4
- 5
- 5
- 4
- 5
- 4
- 4
- 4
- 3
- 5
Review Summary
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Visitors really appreciate the cozy, clean rooms, and the prompt and friendly service from the staff. The property is conveniently located near Phagwara Railway Station, making it easy to access. Guests fondly mention the tasty food offered, with a decent variety. While some mention noise from events, the overall experience is marked by welcoming hospitality and a pleasant ambiance.
Sort by:
Positive first
4.0
Imperial Stay
purnima r.solo
Staff were extremely polite. MR NAVEEN and MS SRISHTI are kind and professional. Quick on their feet and resolve things quickly.. no complaints ... excellent stay.. spacious rooms
Room: Royal Suite
5.0
Excellent Stay
pawan k.solo
I like to mention that the location of the hotel was good,easy to locate. The food is good and the behaviour of the staff is good. In the food menu there are lots of options. Enjoy my stay. Thanks
Room: Deluxe Room
4.0
Good Stay
vinod g.business
Over all location near railway station rooms are comfortable and clean,good staff and food quality great Over all location near railway station rooms are comfortable and clean, good staff and food quality great
Room: Deluxe Room
3.0
Average Stay
harpal s.solo
Booked a room for two only one toweel Another function was going on too much noise electric keep tripping
Room: Deluxe Room
1.0
Poor wifi
nikhil t.solo
no wifi even after 3 days ,i booked hotel for 2 days then wifi wasn't there .Then again i booked will wifi get fixed they said it will so i booked for another day ,but they scammed me saying it will. I suffered alot
Room: Deluxe Room
5.0
Great stay
devendra d.business
Food was great and very friendly staff . Location is near by Phagwara Railway station. Rooms very clean and will maintained.
Room: Deluxe Room
The Imperial Poonam Hotel has replied on Sun Aug 24 07:04:49 IST 2025
Dear sir, Mr Devendra Deepak Thank you so much for your wonderful review! We're thrilled to hear that our staff were friendly and helpful, and that your room was clean and well-maintained. We're proud of the service our team provides, and your kind words motivate us to keep up the good work. We're glad you enjoyed your stay with us and hope to welcome you back soon! Best regards, Anchal Kumar Executive
5.0
Review
mukul s.solo
Hotel Staff was too good and very cooperative services was too good.Property was good and walking distance for railway station and for bus stand as well
Room: Deluxe Room
The Imperial Poonam Hotel has replied on Wed Aug 20 09:22:40 IST 2025
"Dear [MUKUL SHARMA ], we're thrilled that you had a fantastic time with us! Your 5-star review means the world to us. We're so grateful to have guests like you who appreciate our hard work. We hope you have a wonderful day and look forward to serving you again soon. Thank you for being an amazing guest!" WARM REGARDS SRISHTI ARORA FRONT OFFICE EXECUTIVE
5.0
comfort stay
imran k.family with 3 kids
comfort stay, looks like 4 star hotel, destination is good, reachable, interior is good, nice staf comfort stay, looks like 4 star hotel, destination is good, reachable, interior is good, nice staff
Room: Deluxe Room
The Imperial Poonam Hotel has replied on Tue Aug 19 09:50:01 IST 2025
DEAR MR IMRAN KHAN You're a valued guest! THANK YOU for your amazing review! We're thrilled you had a great experience with us and are grateful for your 5-star rating. We're grateful for guests like you who make our efforts worthwhile. We're looking forward to welcoming you back soon and making more amazing memories together! Thank you again for your love and support. We can't wait to serve you better in the future!" WARM REGARDS SRISHTI ARORA FRONT OFFICE EXECUTIVE
5.0
Excellent Stay
rajesh r.group
It was a pleasant stay! Suit was luxurious and staff was supporting. Good service, hence a thumbs up👍
Room: Executive Room
The Imperial Poonam Hotel has replied on Wed Aug 13 13:01:37 IST 2025
Thank You for Your Stay! DEAR RAJESH RAGHUNATH Thank you so much for choosing to stay with us! We're glad to hear you enjoyed your time here and we truly appreciate you taking the time to share your feedback. It was a pleasure hosting you, and we hope you had a comfortable and memorable stay. If there’s anything we can improve for next time, we’d love to hear your thoughts. Looking forward to welcoming you again in the future! Warm regards, MANISHA THE IMPERIAL POONAM HOTEL
5.0
Excellent Stay
soumyadip d.solo
Firstly, Stay was very comfortable and stuffs were very polite and gentle and foods were also very good.
Room: Deluxe Room
The Imperial Poonam Hotel has replied on Sun Aug 10 08:11:11 IST 2025
DEAR SOUMYADIP , Thank you for choosing us for your first stay! . Glad you had a fantastic stay! Your feedback helps us improve, and we look forward to serving you again.Thanks for your glowing review! We're happy to have exceeded your expectations." WARM REGARDS FRONT OFFICE EXECUTIVE SRISHTI ARORA
5.0
Excellent Stay
competent i.family with 1 kid
Total hostepilty was too good very cooperative staff , all the services like fooding cleaning are verygood
Room: Deluxe Room
The Imperial Poonam Hotel
Dear Thank you so much for taking the time to share your feedback about your stay. We truly value hearing from our guests, as it helps us continue to improve and provide the best possible experience. We’re glad you chose to stay with us, and we appreciate your comments. If there’s anything we could have done better, please don’t hesitate to let us know—we always strive to grow and serve our guests even better. We hope to welcome you back in the future! WARM REGARDS SRISHTI ARORA FRONT OFFICE EXECUTIVE THE IMPERIAL POONAM HOTEL
5.0
Excellent Stay
mohit m.family
The property is best for Stay in Phagwara. Stay with clean rooms and hygiene toilets. Excellent Hotel Staff, especially Srishti with a Good smile always at your services .The Room services and the Food was excellent 👌 and will always driver us back to Phagwara again and again ..
Room: Deluxe Room
The Imperial Poonam Hotel has replied on Fri Aug 08 22:37:23 IST 2025
Dear sir ,Mr Mohit Mamhain Thank you for choosing to stay with us! We're delighted to hear you enjoyed your experience. Your feedback is greatly appreciated, and we're glad you appreciated our amenities and service. We'll continue to strive for excellence. We look forward to welcoming you back soon! Best regards, ANCHAL KUMAR FRONT OFFICE EXECUTIVE THE IMPERIAL POONAM HOTEL
5.0
Excellent Stay
mukesh s.family
it was a pleasant stay, staff was polite and obedient. Walking distance from the railway station. i really recommend it it was a pleasant stay, staff was polite and obedient. Walking distance from the railway station. i really recommend it.
Room: Deluxe Room
The Imperial Poonam Hotel has replied on Thu Aug 07 09:05:53 IST 2025
DEAR MR . MUKESH SARAIYA Thank you so much for taking the time to share your kind words about your stay! We're thrilled to hear that you felt welcome and had a great experience. Your feedback is invaluable to us, and we'll definitely take your suggestions into consideration to continue improving. We look forward to welcoming you back soon!" WARM REGARDS SRISHTI ARORA FRONT OFFICE EXECUTIVE THE IMPERIAL POONAM HOTEL
5.0
Over All excellent experience in this price rang
toofan s.couple
Excellent location, excellent service rooms are awesome with 5 star hotels amenities. Also food is excellent, staff behaviour is excellent.
Room: Deluxe Room
The Imperial Poonam Hotel has replied on Wed Jul 23 16:28:57 IST 2025
Dear Guest, Greetings from The Imperial Poonam Hotel!!! Thank your for giving us good rating. Best Regards Sandeep Sharma
3.0
Poonam hotel phagwara
vinod g.solo
PhagwaraPoonan hotel phagwara near railway station. well service. clean room. good staff. nice food. Phagwara Poonan hotel phagwara near railway station. well service. clean room. good staff. nice food.
Room: Deluxe Room
The Imperial Poonam Hotel has replied on Wed Jul 23 16:29:13 IST 2025
Dear Guest, Greetings from The Imperial Poonam Hotel!!! Thank your for giving us good rating. Best Regards Sandeep Sharma
5.0
Excellent Stay
neeraj k.business
staff is good ... property location also good ....but. room cleaning and pest is must . found insect on be staff is good ... property location also good ....but. room cleaning and pest is must . found insect on bed
Room: Executive Room
The Imperial Poonam Hotel has replied on Wed Jul 23 16:29:20 IST 2025
Dear Guest, Greetings from The Imperial Poonam Hotel!!! Thank your for giving us good rating. Best Regards Sandeep Sharma
5.0
best hotel in Town
anil l.family
One of the best hotel in Town. God bless the team . Love to visit again and again. Staff. , clean, food awesome
Room: Deluxe Room
The Imperial Poonam Hotel has replied on Wed Jul 23 16:29:52 IST 2025
Dear Guest, Greetings from The Imperial Poonam Hotel!!! Thank your for giving us good rating. Best Regards Sandeep Sharma
5.0
Excellent Stay
The Service was good from the staff.They have explained all services they provided at the beginning and it helps us in understanding about the hotel.
Room: Deluxe Room
The Imperial Poonam Hotel has replied on Wed Jul 23 16:32:08 IST 2025
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, With best regards, Sandeep Sharma Front Office Manager The Imperial Poonam Hotel
5.0
Excellent Stay
nikhil k.
Yes
Room: Deluxe Room
The Imperial Poonam Hotel has replied on Wed Jul 23 16:32:28 IST 2025
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, With best regards, Sandeep Sharma Front Office Manager The Imperial Poonam Hotel
5.0
Excellent Stay
rajyavardhan s.
The location was good and the food was awesome at the hotel. The staff was also very cooperative and patient. Overall, the experience was excellent.
Room: Deluxe Room
The Imperial Poonam Hotel has replied on Sun Jun 08 13:26:20 IST 2025
“Thanks for the lovely feedback! We’re looking forward to having you back again soon.”
