Visited this hotel for my dad's 64th birthday with family. Turned out to be the most disappointing experience. We had 2 classic rooms booked. 1. The swimming pool was full of moss, the water was muddy and caused us terrible itching all over. When we complained to the staff, they mentioned that the pool was ruined by kids. If that's true, why didn't they close it for cleaning? there were no pool rules, uncles and aunties were entering it in their suits. There was no pool operator or safety guide. This was the worst pool experience ever. 2. The rooms were not set up at all. The bedsheets were dirty and we had to get the changed immediately. 3. The bathrooms- this is one of the things that qualifies for a good hotel stay. The health faucet was not working, there was no water in the shower, no shampoo in the dispenser. Anything that we tried using, turned ourlt faulty or unusable. 4. The tvs were not working and the subscriptions were expired. 5. The ambience of the hotel is horrible. As soon as we entered, there was marble scraping happening and the chemicals were emitting terrible fumes. 6. At the reception, there was no place to even sit as all the sofas were removed and again deep cleaning was happening. All of this happening on a saturday, which is supposed to be the busiest day. 7. There is construction happening at the back side and there is construction material everywhere. It is a misleading hotel with 5 stars, it doesn't even deserve one. The building walls are all in a very poor condition and bad to even look at. There's no beauty in any corner of this property with very mediocre views. 8. Food room service- terrible again. For any order, we had to call them up multiple times and even then they were not sure about what all was there in the inventory. The good part-
i requested for a cake being made (paid for it) and that's something they did well. 9. Everything is locked in this property. The gym, the spa, the shower rooms near the swimming pool. It gives a feeling of a very gloomy space. The spa was not even operational. How can you call yourself a 5 star? 10. The gym is the most basic that i've seen with the most basic and minimal equipment and that too wasn't maintained well. The staff was polite. The owners have done a bad, very bad job! i will not recommend this place to anyone. It must be avoided.
The Jaibagh Palace has replied on Fri Oct 18 11:45:46 IST 2024
Dear Sir,
We sincerely apologize for the service shortcomings you encountered during your stay.
We are very sorry that your room was not properly set up and that the pool rules were not followed.
It’s especially disappointing to hear that your expectations for your special occasion were not met.
Please know that we are addressing these issues with our team to ensure that they do not happen again in the future.
Your experience is important to us, and we are committed to making improvements.
Thank you for your understanding, and we hope to have the opportunity to welcome you back for a better experience.
Best regards,