The property has mixed reviews from guests. Some guests found the service and food to be awesome, with supportive staff and a great location near the Mall. Others found the location to be difficult to reach, with a steep uphill climb and no vehicle access. Some guests complained about the poor quality of the rooms, with dirty bedding, faulty geysers, and no hot water. However, some guests found the rooms to be good with necessary amenities and excellent views of Darjeeling. The property also received complaints about the lack of water supply, bad smell, and poor bathroom facilities.