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4.0
Very Good
3 User Reviews and 4 Ratings
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Guest Reviews
Excellent Stay
Rated 5.0 by Devesh Chandra . May 23, 2024
It was excellent stay. It is just opposite to dal lake with nice view. House vibe is awesome.
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The Maple Leaf has replied on Jun 06, 2024
Thanks ! Read more
Excellent
Rated 5.0 by Amit Kumar . Business Traveller . May 30, 2023
Sohail has been a very polite and good person. He provided excellent service. I would like to give him highest rating.
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The Maple Leaf has replied on Jul 15, 2023
Thank you so much Amit . Read more
Read and decide whether to book
Rated 1.0 by soumen kumar mandal . Family Traveller . Oct 09, 2023
I am writing this review to let viewers know what happened after booking. I had booked rooms for 4 days and it was accepted by the owner. On the last day (full refund on cancellation) i got a call that the room is unavailable and the owner sent me the pics of alternate properly named heritage rose inn. Since i had no option rather than accepting and the alternate properly also looked good. While i arrived at srinagar i was made to check in to another hotel named riviera which was an ordinary one. While the reason for cancel-ling the original hotel maple leaf was for family marriage which seemed fine but showing alternate property and finally provider with 3rd property was just breach of trust. Point is when we book hotel spending so much for family convinience, isn't our right to be provided with similar hotel with good ambience and facility if the owner cancel it. Secondly, the hotel riviera i checked in had 2500 per day price without meal and 3500 with meal. However i paid separately for fooding. Whereas i had paid 3500- per day for hotel maple leaf. I'll suggest all to book hotels which don't cancel your booking at the last moment and provide with alternate hotels as per their convinience without your consent.
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The Maple Leaf has replied on Dec 25, 2023
Hi Mr.Kumar you fail to mention that all the properties are connected and that twice your room was upgraded in consultation with you . We gave you two upgrades and you were more than happy and as per my staff enjoyed your holiday and even extended it at a discounted price . Sad t... Read more