I am writing to formally raise a serious concern regarding my recent stay at Tunga by Paradise.
On the morning of 2 nd June 2025, room number 506 ,an individual claiming to be from the laundry service rang my room bell. Before I could reach the door to answer, this person unlocked and opened my room door using a master key. This action was extremely shocking, intrusive, and unacceptable.
When I confronted him, he gave a vague and unconvincing explanation that they check rooms to see if guests are present. This justification makes no sense and is a direct violation of guest privacy and basic security protocol. Despite my questioning, he kept repeating the same excuse without any clarity or accountability.
I immediately reported the incident at the front desk, but I did not feel reassured. As a result, I checked out the same day and moved to another hotel (Ginger), as I no longer felt safe or respected as a guest in their premises. I request accountability from MakeMyTrip too.