Hotel people were too cooperative regarding early check-in, even though room was unavailable. They smartly managed and gave the room for use. Food was pathetic, uncleaned tables, with limited cutleries, food was stale. Also, they don’t have regular water to drink. I instead they will force you to buy purified water bottles.
The Prestige Continental has replied on Wed Sep 18 18:54:32 IST 2024
Dear Abhishek Sir,
Thank you for your feedback. We're glad to hear that you had a positive experience with our staff and appreciated the early check-in arrangement. However, we're truly sorry that the dining experience did not meet your expectations. Cleanliness, fresh food, and guest satisfaction are top priorities for us. We are taking your concerns about the food and the availability of regular drinking water very seriously and will address them with our team to ensure improvements. Your feedback helps us grow, and we hope to provide you with a much better experience next time.
Warm Regards
Prestige Hotels(Rourkela,Angul)