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Kilpauk, Chennai
2877 Ratings
Last 10 Customer Ratings (Latest First)
Reviews Summary
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The property boasts a prime location near Chennai Central and Egmore, making it convenient for travelers. Guests have highlighted the spacious and neat rooms, along with a decent breakfast spread. However, there are consistent mentions of poor maintenance, with issues such as musty smells, unclean bathrooms, and inadequate room service. While the staff is generally described as courteous, the service speed and overall cleanliness seem to need significant improvement.
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Excellent Stay
The room was clean and neat. Best comfy bed and the restroom was clean and good. Room service was really good. Easy accessible location. Great property to stay.
Room: Deluxe Room
Terrible Stay
1
Room: Deluxe Room
Average Stay
Bed was comfortable but the furniture was not that good i was kinda ok.
Room: Superior Room
food and attitude of staffs so worst.They never consider our request
i paid for superior room rent but make my trip register for deluxe room only..The hotel authority again collect extra money from me.i was so disappointed with make my trip poor service.so bad
Room: Deluxe Room
Good Stay
Rooms were nice although the bathrooms were very small. But the blanket was visibly dirty and there were insects in the room. Cockroach and some other insect was there in the room. Even the breakfast has limited menu options. Not that great.
Room: Deluxe Room
Poor Stay
Not upto standards. Food was better. Room cleanliness was poor.
Room: Superior Room
The Pride Hotel Chennai has replied on Mon Sep 29 18:34:54 IST 2025
Dear Mr. Rajiv , Namaskar. We thank you your valuable feedback. We regret falling short of your expectation during your last visit. We would like to assure you that corrective measures have been taken to avoid such experiences in the future. Kindly urge you not to judge us solely on this incident and hope that you would give us an opportunity to serve you better. Look forward to welcoming you back soon. Warm Regards, S. Alex Fraglyn Asst Front Office Manager
Good room with excellent food
Good clean neat room. With proper lights inside the room. Appreciate the courtesy extended by reception team and restaurant team.
Room: Deluxe Room
Excellent Stay at Hotel Price Chennai
Excellent stay at hotel pride Chennai and thanks to staff for courtesy extended for our 4 days stay.
Room: Deluxe Room
The Pride Hotel Chennai has replied on Thu Sep 25 13:25:16 IST 2025
Thank you for the 5 star rating. Hope you will recommend us to your friends & relatives
Stay was not at all good and overall it’s unsatisfactory.
Not a good experience. Not satisfied with the rooms. Water clogging in the washroom and no proper room freshener.
Room: Deluxe Room
The Pride Hotel Chennai has replied on Sat Sep 27 13:44:14 IST 2025
Dear Ms. Bhagya , Namaskar Thank you for sparing your time in writing your thoughts in Make My Trip and bringing this to our attention. Your comments will help us serve you and all our guest better in the future. We apologize for the inconvenience caused to you. The hotel is actively working to improve service levels and your feedback has proved to be invaluable. We continue to be committed to provide you and all our guests with the finest standard of service in the industry. We look forward to your continued patronage and wish you the best in your business and personal endeavors If you have any clarification please don’t hesitate to call us. Yours Sincerely, S. Alex Fraglyn Asst Front Office Manager
Excellent Stay
The hotel and the room was excellent!!Goood maintenance at the room and the staff also were good and mannerdly interactive overall good hotel
Room: Deluxe Room
The Pride Hotel Chennai has replied on Tue Sep 23 09:35:07 IST 2025
Thank you for the 5 star rating. Hope you will recommend us to your friends & relatives.
Excellent Stay
We had a great time even the room service people came on time and good breakfast menus over all it was a very nice experience with pride hotel (eg, we asked for water bottle they gave in just 10seconds so service were best )
Room: Deluxe Room
The Pride Hotel Chennai has replied on Tue Sep 23 09:35:23 IST 2025
Thank you for the 5 star rating. Hope you will recommend us to your friends & relatives.
Good Stay
Property's stay was good and the room was excellent. Restaurant was a bit slow
Room: Premium Room
The Pride Hotel Chennai has replied on Tue Sep 23 09:36:14 IST 2025
Thank you for the 4 star rating. Hope you will recommend us to your friends & relatives.
Terrible Stay
One of worst hotel experience we had in Chennai.We had booked 2 rooms for 2 nightin one room there were lots of cockroaches.Inspite of complain front desk told that we had done pest control still there were cockroaches
Room: Deluxe Room
The Pride Hotel Chennai has replied on Sat Sep 27 13:43:47 IST 2025
Dear Mr. Jinesh Gohil , Namaskar Thank you for sparing your time in writing your thoughts in Make My Trip and bringing this to our attention. Your comments will help us serve you and all our guest better in the future. We apologize for the inconvenience caused to you. The hotel is actively working to improve service levels and your feedback has proved to be invaluable. We continue to be committed to provide you and all our guests with the finest standard of service in the industry. We look forward to your continued patronage and wish you the best in your business and personal endeavors If you have any clarification please don’t hesitate to call us. Yours Sincerely, S. Alex Fraglyn Asst Front Office Manager
Business Stay
Breakfast is not good... room having mosquitoes... but yes staff is good .. we stayed for 2 days here
Room: Deluxe Room
The Pride Hotel Chennai has replied on Sat Sep 13 11:08:57 IST 2025
Dear Mr. Saxena, Namaskar ! Thank you for taking the time to tell us about your experience at Pride Hotel Chennai. Your feedback is very important to us and we apologies that your expectations were not met in a few areas. Please be rest assured that we are taking appropriate measures to address the issues and prevent any future occurrences. Here at Pride Hotel Chennai, we continuously strive to meet guest needs and expectations. We appreciate the time you took to share your concerns and it is our hope that you will give us another opportunity to serve you in the near future. Yours Sincerely, S. Alex Fraglyn Asst Front Office Manager
Average Stay
Staff and food is good but property badly need renovation , windows are not sound proof, tube light in room , etc
Room: Superior Room
The Pride Hotel Chennai has replied on Mon Sep 08 18:06:39 IST 2025
Dear Mr. Binay , Namaskar. We thank you your valuable feedback. We regret falling short of your expectation during your last visit. We would like to assure you that corrective measures have been taken to avoid such experiences in the future. Kindly urge you not to judge us solely on this incident and hope that you would give us an opportunity to serve you better. Look forward to welcoming you back soon. Warm Regards, S. Alex Fraglyn Asst Front Office Manager
Good Stay
place is good clean and meet food is good
Room: Deluxe Room
The Pride Hotel Chennai has replied on Mon Sep 08 18:03:38 IST 2025
Thank you for the 4 star rating. Hope you will recommend us to your friends & relatives
the pride
the room and service was good.
Room: Deluxe Room
The Pride Hotel Chennai has replied on Mon Sep 08 18:04:00 IST 2025
Thank you for the 5 star rating. Hope you will recommend us to your friends & relatives
Terrible Stay
The property is very poorly maintained. Everything, from furniture to the doors to the floor, lifts etc. everything is ancient & unkept. The breakfast food quality is pathetic. The taste was so horrible that i had to leave my meal after 5 mins of grabbing the plate. I asked for a blow dryer to dry my hair but was welcomed by a family of cockroaches which were residing inside the said blow dryer, which i noticed after i was back from the shower. I booked this hotel for 2 days but left after the first night. I lost my money that i paid for the second night but coudn’t take the risk.
Room: Deluxe Room
The Pride Hotel Chennai has replied on Mon Sep 08 18:06:56 IST 2025
Dear Mr. Amit , Namaskar. We thank you your valuable feedback. We regret falling short of your expectation during your last visit. We would like to assure you that corrective measures have been taken to avoid such experiences in the future. Kindly urge you not to judge us solely on this incident and hope that you would give us an opportunity to serve you better. Look forward to welcoming you back soon. Warm Regards, S. Alex Fraglyn Asst Front Office Manager
Needs to Revam
Hotel need to be revamped. furniture and bedding looks old. Restroom is not well maintained. all faucets are with like scale. AC went is dirty. Cockroach infested rooms. Good things - Very polite and well mannered staffs, Good food, breakfast was really nice. Very accessible place.
Room: Deluxe Room
The Pride Hotel Chennai has replied on Tue Sep 02 08:58:32 IST 2025
Dear Rahul, Thank you for sharing your thoughts. We appreciate your feedback regarding the areas that need improvement, including the furniture, restroom maintenance, and cleanliness. It's wonderful to hear that you enjoyed the polite staff, nice food, and convenient location. Your insights are valuable as we work toward enhancing the overall experience for our guests.
Poor Stay
poor house keeping , food is not so good , need professionalism among overall team .
Room: Superior Room
The Pride Hotel Chennai has replied on Tue Sep 02 09:27:44 IST 2025
Dear Mr. Biswanath, Namaskar. We thank you your valuable feedback. We regret falling short of your expectation during your last visit. We would like to assure you that corrective measures have been taken to avoid such experiences in the future. Kindly urge you not to judge us solely on this incident and hope that you would give us an opportunity to serve you better. Look forward to welcoming you back soon. Warm Regards, S. Alex Fraglyn Asst Front Office Manager
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