The property is located in the heart of Trivandrum and is well-maintained with clean and spacious rooms. The staff is polite, courteous and helpful. The breakfast spread is good and the food quality is excellent. The Punjabi Dhaba on the 7th floor serves delicious North Indian food. The property has a swimming pool and gym which are well-maintained. However, some guests have mentioned issues with the air conditioning and the sound it makes. Overall, it is a good property for both official and family stays.