I recently stayed and unfortunately, my experience was far from satisfactory. The air conditioning in my room was barely functional, leaving the space uncomfortably warm and stuffy, even after reporting the issue to the staff. The room also had an unpleasant, musty smell that lingered throughout my stay, making it difficult to relax or feel comfortable.
To top it off, the morning breakfast was a huge disappointment. The food was cold, lacked variety, and tasted bland, with limited options for dietary preferences. Overall, the poor AC, unpleasant room odor, and subpar breakfast made this stay highly disappointing. I expected much better and would not recommend this hotel until these issues are addressed.
The Retreat has replied on Fri Oct 31 11:10:06 IST 2025
Dear Valued Guest,
We sincerely apologize for the disappointing experience you had during your recent stay. It’s truly unfortunate to learn about the issues you faced with the air conditioning, room odor, and breakfast quality. This is certainly not the standard of comfort and service we strive to provide our guests.
Please be assured that your feedback has been shared with our concerned departments for immediate review and corrective action to prevent such occurrences in the future.
We deeply regret the inconvenience caused and truly hope you will give us another opportunity to serve you better and restore your confidence in us.
Warm Regards,
Yogesh Kumar