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Review Of The Samilton0123401234

Bhowanipore, Kolkata | 2.8 km drive to Kalighat Kali Temple

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    4.0
    Very Good

    927 Ratings

    excellent
    39%
    very good
    34%
    average
    17%
    poor
    6%
    bad
    5%

    Last 10 Customer Ratings (Latest First)

    • 3
    • 5
    • 5
    • 4
    • 4
    • 4
    • 5
    • 4
    • 3
    • 5

    Rating Categories

    • Location4.3
    • Cleanliness4.1
    • Room3.9
    • Food4.0
    • Hospitality4.0
    • Value For Money3.9
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    Review Summary

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    The property is centrally located, making it super convenient for exploring Kolkata. Guests appreciate the friendly and helpful staff, with many highlighting excellent service at the in-house restaurant, especially for breakfast. Clean rooms with decent amenities add to a comfortable stay, and the complimentary snacks and hospitality are a nice touch. However, some have noted the rooms could be a bit cramped.

    Sort by:

    Positive first
    3.0

    Average Stay

    trivikrama j.solo

    Room smelled musty, food average but staff friendly. Rooms at end of corridor next to dirty stair cass

    Travel Month: Oct 2025

    Room: Deluxe Double or Twin Room

    5.0

    Excellent Stay

    jatin c.

    All services are good. One point kindly to be noted. In your app only shows one or two categories of room available .I had booked premium double room with breakfast. But the rooms are very small and I had to upgrade to a slightly bigger room on payment of Rs.1000.00 daily as extra. It's a very embracing situation I had to faced in the front desk. Kindly give all information about all categories of rooms so that as per choices can booked it. Otherwise all the staffs are polite and helpful and nothing to comment on their services.

    Travel Month: Sep 2025 (3-Night Stay)

    Room: Premium Double or Twin Room

    5.0

    Excellent Stay

    sudhakar m.couple

    My wife and self had a very comfortable stay in the hotel for 3 nights. The hotel is ideally located by the road side with easy access to markets and other restaurants nearby. The amenities provide were Goid enough. The staff was very cordial and guided us whenever we asked for help. The room provided was clean and well kept. However the buffet breakfast served was just average. Lack of variety.

    Travel Month: Sep 2025 (4-Night Stay)

    Room: Deluxe Double or Twin Room

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    4.0

    Good Stay

    suresh g.family

    house keeping is not satisractory complimentry good ,over all ok,istay this hotel sevral times so i know

    Travel Month: Sep 2025

    Room: Premium Double or Twin Room

    4.0

    Food and location of the property

    deepak k.couple

    Food is good and rooms are clean. Location of the property is excellent. We stayed here for 4 days.

    Travel Month: Aug 2025 (4-Night Stay)

    Room: Premium Double or Twin Room

    4.0

    Good Stay

    sahilendra m.

    Property is good and the location is in center of the city . Food is also good

    Travel Month: Jun 2025

    Room: Deluxe Double or Twin Room

    The Samilton has replied on Wed Jul 09 11:27:45 IST 2025

    Dear Guest, Thanks so much for the review and we are so glad you enjoyed your stay. Best regards, Management & Staff The Samilton

    5.0

    Samilton Stay

    family

    The stay was absolutely perfect with clean rooms and bathrooms. The food at pepper chino which was a complimentary breakfast was also so good. and it was too good for a long stay.

    Travel Month: Jun 2025 (7-Night Stay)

    Room: Deluxe Double or Twin Room

    The Samilton has replied on Wed Jul 09 11:29:55 IST 2025

    Dear Guest, Thank you for your kind feedback and recommendations and stay with us. Appreciate your comments of our amazing team! Looking forward to welcome you back again soon! Best regards, Management & Staff The Samilton

    4.0

    Good Stay

    hitesh d.business

    The location is superb. So travelling in the city is very convenient. Also the rooms were neat & clean. The washrooms were also clean. The staff was polite. Over all good experience

    Travel Month: May 2025 (3-Night Stay)

    Room: Deluxe Double or Twin Room

    The Samilton has replied on Thu May 15 10:13:35 IST 2025

    Dear Guest, Thank you for your excellent review regarding your recent visit with us. It is always our biggest desire for guests to depart our property with a positive impression of not only our accommodations and location but also our service from check in to check out. Our team will be happy that they were able to provide you with great memories of their overall service. Best regards, Management & Staff The Samilton

    2.0

    Rooms & Brekfast

    narendra p.business

    AC Is not working properly. Breakfast Menu is same for 3days.There is no Room Freshener in Bathroom so bad smell is coming

    Travel Month: Apr 2025 (3-Night Stay)

    Room: Deluxe Double or Twin Room

    The Samilton has replied on Thu May 15 10:14:14 IST 2025

    Dear Guest, Thank you for providing your feedback. Please accept our sincerest apologies for the inconveniences you faced during your time here. Your experience is certainly not reflective of a typical stay with us. Best regards, Management & Staff The Samilton

    5.0

    Excellent Stay

    deepak g.family with 1 kid

    5

    Travel Month: Apr 2025

    Room: Deluxe Double or Twin Room

    The Samilton has replied on Thu May 15 10:15:30 IST 2025

    Dear Guest, Thank you so much for the feedback on your recent stay. We always love hearing that you enjoyed your stay, and would love for you to visit us again! Best regards, Management & Staff The Samilton

    4.0

    Good Stay

    sharmila n.business

    services and amenities provided by the hotel were quite good.Food quality and taste was good.All staff was supportive.

    Travel Month: Apr 2025

    Room: Deluxe Double or Twin Room

    The Samilton has replied on Thu May 15 10:16:50 IST 2025

    Dear Guest, Thank you very much for the review. We appreciate your loyalty and we thank you for choosing to stay with us! I hope that the stay went very well, was enjoyable and comfortable, and that you will be back to stay with us again! Best regards, Management & Staff The Samilton

    4.0

    Good stay.. a pointers to make it better.

    ajay p.business

    - Excellent check in. - very good housekeeping. Excellent infact… but please change the soap if possible.. the toiletries in general (shampoo, soap and body wash) poor quality. - service was good as well, but few dishes that I wanted to try weren’t available, hence the disappointment. But service was great. - Overall a good experience. Excellent customer service. Thank you!

    Travel Month: Apr 2025

    Room: Deluxe Double or Twin Room

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    The Samilton has replied on Thu May 15 10:17:47 IST 2025

    Dear Guest, Thanks so much for your review and we are so glad you enjoyed your stay with us. We are constantly trying to improve our facilities and amenities and we are also very happy that you found our staff so accommodating. Look forward to welcoming you again at The Samilton. Best regards, Management & Staff The Samilton

    4.0

    A very good hotel to stay

    sourav b.business

    A good hotel to stay. The location is very good, and it has good access to all places. Food is also upto mark.

    Travel Month: Apr 2025

    Room: Deluxe Double or Twin Room

    The Samilton has replied on Mon Apr 14 15:50:44 IST 2025

    Dear Guest, Thank you so much for the feedback on your recent stay. We always love hearing that you enjoyed your stay, and would love for you to visit us again! Best regards, Management & Staff The Samilton

    3.0

    No

    couple

    The hotel is good, food is good.The manager at counter was very rude (old fellow).we asked for a bottle of water ( 200ml kept at counter) he gave us one bottle and started cribbing for a rs. 5 bottle. We returned the bottle without saying anything thing. Highly embarrassing and insulting. We took two rooms on 6-8 march,then again on 17 to 19 march25, but felt very insulted with his behaviour.

    Travel Month: Mar 2025

    Room: Deluxe Double or Twin Room

    The Samilton has replied on Thu May 15 10:19:04 IST 2025

    Dear Guest, Thank you for providing your feedback. Please accept our sincerest apologies for the inconveniences you faced during your time here. Your experience is certainly not reflective of a typical stay with us. Best regards, Management & Staff Roland Hotel

    2.0

    Poor Stay

    gracie p.

    Maintenance is poor

    Travel Month: Mar 2025

    Room: Deluxe Double or Twin Room

    The Samilton has replied on Mon Apr 14 15:52:30 IST 2025

    Dear Guest, Thank you so much for taking the time to give us feedback on your recent stay. It seems that the room was just not up to your standards, and we would like to sincerely apologize for your experience, and will certainly speak with the appropriate departments to ensure that this issue is resolved. Best regards, Management & Staff The Samilton

    5.0

    Excellent Stay

    sharad s.loyalty-icon

    Stay was perfect. Everything was perfect. In fact i was upgraded to a suit room. The buffet breakfast was delicious and with ample options. The entire staff was very humble & supportive. Wifi speed was decent. I would certainly recommend the property to all & look forward to staying in the samilton during my next kolkata visit as well.

    Travel Month: Jan 2025

    Room: Superior Room

    The Samilton has replied on Thu Feb 13 16:10:10 IST 2025

    Dear Guest, I would like to thank you for choosing our hotel as your accommodation choice during your recent visit to Kolkata. We are most concerned with the satisfaction of our guests and your feedback is of great value to us. All of us would like to offer our sincere thanks for your delightful review. We hope you will give us the opportunity of welcoming you again at The Samilton. Best regards, Management & Staff The Samilton

    3.0

    Hospitable staff, property needs to be freshened u

    trivikrama k.loyalty-iconbusiness

    Impressed by the courteous staff. Rooms and bathrooms are not dirty but linen on bed and in bathroom could be cleaner and smell fresher. Electric kettle in room also needs to be cleaned between guests (tea/coffee stains on its outside. Add on facilities, such as tea, toiletries and laundry, as promised. Well-located property.

    Travel Month: Dec 2024

    Room: Deluxe Double or Twin Room

    The Samilton has replied on Sat Dec 14 13:35:17 IST 2024

    Dear Guest, I would like to thank you for choosing our hotel as your accommodation choice during your recent visit to Kolkata. We are most concerned with the satisfaction of our guests and your feedback is of great value to us and we will speak to the necessary departments. We hope you will give us the opportunity of welcoming you again at The Samilton. Best regards, Management & Staff The Samilton

    1.0

    Terrible Stay

    ashish b.loyalty-icon

    apart from mr shyamaldas who i believe happens to be the housekeeping manager, nothing is good in this hotel.... i booked for 2 nights... the first room we were given had broken flush tap and was covered in spiderwebs in all nook and corners.... the lady at the reception unwillingly agreed for the change upon asking.... she was making faces as if we asked something that we were not entitled to... however, to our dismay... the next room had entire wall panel opened in the bathroom as shown in the picture which could allow rats or insects play in the room at night clearly making it dangerous to stay in... we asked to either change the room or cancel our booking thinking we will finally get a proper room to stay in. they again unwillingly agreed to it and gave us another room which looked ok at first glance and we moved in... but as stated above... nothing works here....after a few hours when i tried calling in, intercom was not working... doors were jammed too.. had mr shyamaldas not been there to help with everything with a broad smile... we would have left after day 1....

    Travel Month: Nov 2024

    Room: Deluxe Double or Twin Room

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    The Samilton has replied on Thu Dec 12 10:47:51 IST 2024

    Dear Guest, Thank you so much for taking the time to give us feedback on your recent stay. It seems that the room was just not up to your standards, and we would like to sincerely apologize for your experience, and will certainly speak with the appropriate departments to ensure that this issue is resolved. Best regards, Management & Staff The Samilton

    5.0

    Excellent Stay

    atindra c.loyalty-icon

    The rooms and service were excellent

    Travel Month: Nov 2024

    Room: Superior Room

    The Samilton has replied on Thu Dec 12 10:44:46 IST 2024

    Dear Guest, Thanks so much for your review and we are so glad you enjoyed your stay with us. We hope to welcome you again soon. Best regards, Management & Staff The Samilton

    1.0

    Bad Experience..

    loyalty-iconcouple

    Apart from Mr Shyamaldas who I believe happens to be the housekeeping manager, nothing is good in this hotel.... I booked for 2 nights... The first room we were given had broken flush tap and was covered in spiderwebs in all nook and corners.... The lady at the reception unwillingly agreed for the change upon asking.... She was making faces as if we asked something that we were not entitled to... However, to our dismay... The next room had entire wall panel opened in the bathroom as shown in the picture which could allow rats or insects play in the room at night clearly making it dangerous to stay in... We asked to either change the room or cancel our booking thinking we will finally get a proper room to stay in. They again unwillingly agreed to it and gave us another room which looked ok at first glance and we moved in... But as stated above... Nothing works here....after a few hours when i tried calling in, intercom was not working... Doors were jammed too.. Had Mr Shyamaldas not been there to help with everything with a broad smile... We would have left after day 1....

    Travel Month: Nov 2024

    Room: Deluxe Double or Twin Room

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    The Samilton has replied on Wed Mar 12 09:18:04 IST 2025

    Please accept our sincerest apologies for the inconveniences you faced during your time here. Your experience is certainly not reflective of a typical stay with us.

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