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Shinde Ki Chhawani, Gwalior
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Guest Reviews
Excellent Stay
Rated 5.0 by malkit singh . Aug 13, 2024
Room are very neat & clean staff are very cooperative every times
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The Shah Imperial has replied on Aug 22, 2024
Dear Mr malkit singh, Thank you so much for the amazing feedback & ratings, We will put in our efforts to provide consistent service to your future visits. Read more
Excellent Stay
Rated 5.0 by Shilpee Agrawal . Couple Traveller . May 27, 2024
The shah emperial hotel is in great location. Near to many parks and gandhi zoo. What a delicious food they offer
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The Shah Imperial has replied on Jun 07, 2024
Dear Miss Shilpee Agrawal, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! Read more
Excellent Stay
Rated 5.0 by Khandu Gangurde . Nov 25, 2023
It was an excellent hotel stay. The staff was very courteous, and the food quality was also good. They helped us by extending the check-out period as my son was not feeling well. Excellent setup
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The Shah Imperial has replied on Dec 08, 2023
Dear Mr Khandu Gangurde, It is amazing to be able to deliver such an exceptional level of service to such a valued guest as yourself.We hope you will choose our property again to create more amazing memories whenever your trip will bring you back to our city . Read more
Good hotel at budget price
Rated 5.0 by K C Saxena . Couple Traveller . Sep 13, 2023
I stayed in this hotel only for one day. The csituation of hotel is at very good place connecting to all places easily. Very courteous staff and all amenities as described. Good room service and restaurent. I will recommend this for stay at gwalior
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The Shah Imperial has replied on Sep 25, 2023
Dear Mr K C Saxena, It is amazing to be able to deliver such an exceptional level of service to such a valued guest as yourself.We hope you will choose our property again to create more amazing memories whenever your trip will bring you back to our city . Read more
Good Stay
Rated 4.0 by Amit Joshi . Nov 11, 2024
Wonderful experience and nice hotel to stay in gwalior.
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The Shah Imperial has replied on Nov 12, 2024
Dear Mr Amit Joshi,Thank you for your kind words! We're thrilled to hear you had a wonderful experience with us. We hope to welcome you back to our hotel in Gwalior soon! Read more
Good Stay
Rated 4.0 by Shreshth Singh Tomar . Jun 16, 2024
The hotel is awesome, staff is very cooperative. Just the tv doesn't work so we couldn't watch world cup
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The Shah Imperial has replied on Jun 29, 2024
Dear Mr Shreshth Singh Tomar, thank you for your feedback regarding your stay at our Hotel. It truly helps us to serve you better. It is always encouraging for us to learn that our guests are satisfied with our Hotel stay as it is what we strive for everyday. Read more
Average Stay
Rated 3.0 by Amit Sharma . Family Traveller . Jan 01, 2025
Hotel is good, but can be better. Some sought of water logging is there in rooms. Location is good. Staff is also ok.
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Average Stay
Rated 3.0 by JAYPRAKASH MODI . Oct 22, 2024
the hotel location is good but the service is sum late and the food is not well.the room cleaning is average.. 👍👍😌😌😌
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The Shah Imperial has replied on Nov 12, 2024
Dear Mr JAYPRAKASH MODI,Thank you for sharing your feedback! We're glad you liked the location of the hotel. We apologize for the delays in service and the quality of food; we'll work on improving both areas. Your comments on room cleaning are also noted, and we'll ensure better... Read more
Food quality
Rated 3.0 by Rahul Arora . Business Traveller . Aug 25, 2024
Staff behaviour is good and hotel ambiance also nice, food was not good. They need to improve food quality
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The Shah Imperial has replied on Sep 25, 2024
Dear Mr Rahul Arora,Thank you for your feedback! We're glad to hear you enjoyed the staff's behavior and the hotel ambiance. We appreciate your comments about the food quality and will work to make improvements. We hope to welcome you back soon for a better experience! Read more
Average Stay
Rated 3.0 by sukanya barman . Aug 19, 2024
Much more professionalism is appreciated from the staffs members at the time of serving breakfast, instead of trying to get away with the stuffs without coming up with a solution. If the things are unavailable then they must have a second option rather than straight away denying. Asked for english breakfast it was denied and menu card was not provided however when the same breakfast was requested by one of the germane couple it was accepted and also the menu card was given to have a choice. Why such a difference between white skin and indians. Not needed
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The Shah Imperial has replied on Aug 22, 2024
Dear Ms sukanya barman, We appreciate your efforts to communicate your suggestions through writing a review; however it seems you were not satisfied with some of our services. We will surely take your suggestions into consideration for better services in future and will seek to... Read more
Average Stay
Rated 3.0 by Sanjeev Jaiswal . Couple Traveller . Aug 04, 2024
Nice stay. Average food. Front desk staff is not so good. Location is good. All famous tourist spot is nearby.
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The Shah Imperial has replied on Aug 22, 2024
Dear Mr Sanjeev Jaiswal, We appreciate your efforts to communicate your suggestions through writing a review; however it seems you were not satisfied with some of our services. We will surely take your suggestions into consideration for better services in future and will seek to ... Read more
Average Stay
Rated 3.0 by Varun Tyagi . Family Traveller . Jul 22, 2024
Good rooms and food. Nice stay near gwalior fort. All amenities were working fine. Can come and stay again.
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The Shah Imperial has replied on Aug 05, 2024
Dear Mr Varun Tyagi, thank you for your feedback regarding your stay at our Hotel. It truly helps us to serve you better. It is always encouraging for us to learn that our guests are satisfied with our Hotel stay as it is what we strive for everyday. Read more
Good service by receptionist staff and cooperative
Rated 3.0 by Gourav Bhandari . Solo Traveller . Mar 09, 2024
Not good as i expected from pictures food is also tasty and good service
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The Shah Imperial has replied on Mar 19, 2024
Dear Mr Gourav Bhandari, thanks for sharing your feedback. We're sorry your experience didn't match your expectations. It was an uncommon instance and we'll do better.I hope you visit again and give us a chance for improvement. Read more
Bad experience with behavior hotel management and other staff members and v
Rated 1.0 by Brajesh Kumar . Family Traveller . Nov 13, 2024
Very badbb
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The Shah Imperial has replied on Nov 29, 2024
Dear Mr Brajesh Kumar, We sincerely apologize for your unpleasant experience with our staff. This is not the standard of service we strive for. Your feedback is taken seriously, and we will work on improving immediately. Read more
Terrible Stay
Rated 1.0 by harsh namdev . Nov 09, 2024
Geyser not working. No hot water. Whole passage and room smelled of ciggerate. Mouse found in room and no action taken. Walls were full of moisture and mold. Mouse droppings were there on bed sofa and almirah.
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The Shah Imperial has replied on Nov 12, 2024
Team harsh namdev ,We're truly sorry to hear about your experience, and we apologize for the issues you encountered during your stay. Your feedback is invaluable, and we take your concerns seriously. We will immediately address the maintenance and cleanliness issues you've mentio... Read more
Very bad room condition, not at all as shown in the picture
Rated 1.0 by Irha sood . Solo Traveller . Jul 27, 2022
There were bugs as the window was not able to fully shut, room service guy tried to open the door without knocking. As well as they didn’t allowed anyone to come see me. Worst experience ever.
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The Shah Imperial has replied on Mar 18, 2023
Dear irha sood, thank you so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your experience with us fell short of expectations. I also want to thank you for giving us a chance to make things right. We'... Read more
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