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Review Of The Shelter Heritage0123401234

Srinagar, Srinagar

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • family
    3.9
    Very Good

    58 Ratings, 29 Reviews

    excellent
    40%
    very good
    33%
    average
    14%
    poor
    3%
    bad
    10%

    Last 10 Customer Ratings (Latest First)

    • 5
    • 4
    • 4
    • 3
    • 4
    • 4
    • 2
    • 4
    • 3
    • 1

    Rating Categories

    • Location3.7
    • Cleanliness4.8
    • Room4.8
    • Food4.0
    • Hospitality4.9
    • Value For Money4.4
    icon
    We are using generative AI to show you summarised user review

    Review Summary

    Powered by Myra.AI

    Guests appreciate the warm hospitality and homely atmosphere at this property, highlighting the polite and helpful staff. Clean and cozy rooms along with delicious homemade food are also major plus points. While the property is a bit away from the main city, guests enjoy the peaceful environment and good service offered, making for a memorable stay.

    Sort by:

    Positive first
    4.0

    Shelter heritage - a homely place in sr

    shubham j.loyalty-iconcouple

    The stay was beautiful at the shelter heritage. Pros- 1. Great management 2. Good staff 3. Warm homely atmosphere cons - 1. A/c doesn't work like it should 2. Toiletries should be provided at the start 3. Bathrooms can be cleaner

    Travel Month: Aug 2024

    Room: Deluxe Room

    • user photos
    • user photos
    1.0

    Worst services

    chandan s.loyalty-iconcouple

    We have booked this hotel for 5 nights firstly we have been allocated room no 307 which was very suffocating post complain they have changed the room to 307 but problem remain tbe same. In the mid nigjt we feel e itching in our eyes due to wood burn in backside of the room, we have complain they have suggested to keep the window close. Cleanless was pathetic, we have complain but as per them it will not be possible on everyday, they dont eve m changing our bedsheet and towen. No soap or handwash refilling, no drinking water. While doing the final billing owner did a wrong billing then i corrected and clear it. At the end owner was forcing me to pay tip to them. It was very poor experience

    Travel Month: Jun 2023 (6-Night Stay)

    Room: Deluxe Room

    5.0

    Peaceful hotel with courteous staff

    amit n.loyalty-iconfamily

    Beautiful hotel, clean rooms, very very polite staff. Clean washrooms. Tasty homelike food in dinner buffet. Just the location might be little difficult to find.

    Travel Month: Jun 2023

    Room: Deluxe Room

    • user photos
    • user photos
    4.0

    Good stay

    parinaz s.loyalty-iconfamily

    Good budgeted place. We stayed for a night. People and service very nice. Breakfast was also good

    Travel Month: Jun 2023

    Room: Deluxe Room

    3.0

    Average Stay

    mr p.loyalty-icon

    We stayed for 3 days. Nicely maintained rooms and good breakfast too. However hot water availability was a problem faced on each morning. On calling the property manager, he would respond well and usually managed hot water supply but it was cumbersome. Location is somewhat far from city area.

    Travel Month: May 2023 (3-Night Stay)

    Room: Deluxe Room (Free Heating)

    4.0

    Perfect stay

    aditi u.group

    Rooms were clean, hygienic and staff was well behaved. Hotel was well maintained. It is located very near to the main market. Allover nice stay.

    Travel Month: Apr 2023

    Room: Deluxe Room (Free Heating)

    • user photos
    • user photos
    • user photos
    5.0

    excellent

    ritesh s.loyalty-iconcouple

    excellent hotel for stay. Good ambience

    Travel Month: Apr 2023

    Room: Deluxe Room (Free Heating)

    4.0

    budget friendly

    venkatesh h.loyalty-iconcouple

    Good to stay if you are low with budget food is also good. As in i stayed there just because i had to sleep overnight…hot water 24/7…did not explore the property because checked out early.. staff was also good

    Travel Month: Feb 2023

    Room: Deluxe Room

    5.0

    Nice stay

    harish k.family

    Room was very good. Food was tasty.

    Travel Month: Dec 2022

    Room: Deluxe Room

    • user photos
    5.0

    Excellent Stay

    sandeep t.

    Stay at shelter heritage was wonderful. Very good hospitality, caring staff and good cosy rooms.

    Travel Month: Nov 2022

    Room: Deluxe Room

    5.0

    Fantastic

    sachin b.couple

    Nice property located a bit away from the main city. Rooms were very good, clean and well maintained. Every facilities were available, buffet was good, overall the saty was awesome. Definitely recommend

    Travel Month: Oct 2022

    Room: Deluxe Room

    5.0

    Good hotel and good location & warm hospility

    rayees a.solo

    Had a great experience in the shelter heritage

    Travel Month: Jul 2022

    Room: Deluxe Room

    • user photos
    • user photos
    5.0

    Wonderful host and smoothly our trip arranged

    ken s.couple

    I booked 1 night and going to stay continue for 4 night because of cleanliness, host and. Home made food which i missing. They arranged my trip smoothly and staff is very cooperative

    Travel Month: Jul 2022

    Room: Deluxe Room

    1.0

    Terrible experience

    jasmine s.loyalty-iconcouple

    This place is listed value stay but is anything but that! location says near lal chowk but it is not even close to walk able, the area seems unsafe, food quality and options were terrible and the worst was once we got back from our day trip, it seemed like our bags had been searched. I did not feel safe at all and left the second day itself.

    Travel Month: Jun 2022

    Room: Deluxe Room

    The Shelter Heritage has replied on Sat Jul 09 12:18:13 IST 2022

    Dear valuable guestthanks for your review on mmt. Our property is 8 km from srinagar airport, 1 and half km from lal chowk city, 3 km from dal lake. Our location is highly secured zone you must check google what jawahar area known for. As you mentioned in review regarding food quality are terrible. Your booking with us was on cpai means ( room + breakfast ) as per cctv footage on day-1st you didn't took the breakfast because you left 6:00 am for gulmarg to do gondola ride and on day 2nd you took the breakfast @ 9:00 which was ending time for breakfast. During breakfast our team provided. (tea, coffee, bread, butter, jam, chocos, corn flake, omlette, powa, fresh fruit ) or chola puri, or upma, or and our team members house keep everyday we never received any complain for searching items from luggage which we take serious action. The guest checkout from our property as per his check out datewarm regardsthe shelter heritage

    5.0

    Nice

    jitendra s.family

    Nice stay. And very warm reception by hotel owner

    Travel Month: May 2022

    Room: Deluxe Room

    • user photos
    • user photos
    • user photos
    3.0

    Not value for money

    indrani p.family

    Pros- cleanliness, staff behaviour, extremely courteous cons- not worth the price, very basic bf menu, just toast, cereals and a pasta dish, no fruits or juice

    Travel Month: May 2022

    Room: Deluxe Room

    4.0

    Nice hotel

    srinivasa c.group

    Location was little off the main stream. Not many options for food close to the place. Stay is good.

    Travel Month: May 2022

    Room: Deluxe Room

    3.0

    Its average

    asmita t.loyalty-icon

    Rooms are very small. Food option very limited.

    Travel Month: Apr 2022

    Room: Deluxe Room

    3.0

    Not homestay or guest house anymore

    sahil m.group

    Rooms are average with no great facilities, just you can have hot water, no soap would be provided, location is not great, owners have now made a new building which is not home stay or guest house rather a hotel like building, construction is going on and one has to pass through a narrow alley to reach to room, may in near future is will have a lavish entrance but not as of now and it would rather be a budget hotel in near future rather than a guest house/homestay. Food was fine was not expensive.

    Travel Month: Jul 2016

    Room: Deluxe Room

    5.0

    Home away from home

    natesh r.family

    Homely stay and very helpful people. We had the best hospitality and great food. We got the South special Upma and Poha on request which was the best thing here, no less tastier than original!!! We also got good guidance ad help for sightseeing around. Totally satisfied with their service. The location is not that great, but what's important is to get safe stay and great food. If one needs home made food, this is the best place. Thanks once again to Ijaz bhai and his family who made our stay in Srinagar a memorable one.

    Travel Month: May 2016

    Room: Deluxe Room

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