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You are booking hotel for more than 30 days

Review Of The Smilestone

Upper Bazaar, Ooty | 1.1 km drive to Government Rose Garden

    User Rating & Reviews

    2.7

    Average

    39 Ratings from other platforms

    The ratings for this property are based on authentic user reviews sourced from other platforms. You may refer to this information while making booking decisions without any liability on MakeMyTrip.

    Traveller Impressions

    Powered by Generative AI using recent user reviews

    The Smile Stone property is a budget-friendly option located in the heart of Ooty. While some guests found the Location to be convenient, others felt that the narrow path leading to the property was not welcoming. The Cleanliness of the rooms and bathrooms received mixed reviews, with some guests finding them neat and tidy, while others found them dirty and poorly maintained. The Staff was friendly and cooperative, but some guests complained about their unprofessional behavior and poor service. The property offers Value for money with affordable rates, but some guests felt that the rooms were not worth the price. The Room size and amenities were also a point of contention among guests, with some finding them comfortable and others finding them congested and poorly equipped.
    • Location

      The property is located in a prime area with easy access to nearby restaurants and visiting places. Many guests found the location to be convenient and suitable for their needs. However, some guests found the location to be far from the center and not easily accessible.

    • Cleanliness

      Many guests appreciated the cleanliness of the property and found the rooms to be neat and tidy. However, some guests found the rooms to be unclean and poorly maintained, with dirty bed sheets and pillows. Some guests also complained about the bathrooms being dirty and not well-maintained.

    • Staff

      The staff at the property were friendly and cooperative, according to many guests. However, some guests found the staff to be unprofessional and rude, with poor customer service. Some guests also complained about the staff being money-minded and not providing basic necessities.

    • Value for money

      Many guests found the property to be budget-friendly and affordable. However, some guests felt that the rooms were not worth the price they paid and that the property lacked basic amenities and facilities.

    • Room

      Many guests found the rooms to be comfortable and suitable for their needs. However, some guests found the rooms to be congested and poorly maintained, with old and outdated furniture. Some guests also complained about the lack of basic amenities in the rooms.

    Guest Reviews

    Good stay

    Rated 4.0 by Marietta Sequeira . Family Traveller . Nov 30, 2019

    Good stay. Beautiful places to roam

    The Smilestone has replied on Dec 16, 2019

    Thanks! Read more

    Poor Stay

    Rated 2.0 by Shehzar Shakoor Shakoor . Family Traveller . Nov 11, 2019

    Booked a room for two beds and one more single bed but got a room with two bed only. Was very uncomfortable three people sleeping in one room. Asked for extra pillow and blanket bit even did not got it.

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