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Review Of The Sunway Manor0123401234

Central Pondicherry, Pondicherry | 6.5 km drive to Puducherry Airport (PNY)

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    4.2
    Very Good

    2035 Ratings, 1380 Reviews

    excellent
    49%
    very good
    35%
    average
    10%
    poor
    3%
    bad
    3%

    Last 10 Customer Ratings (Latest First)

    • 5
    • 4
    • 4
    • 4
    • 4
    • 4
    • 4
    • 5
    • 5
    • 5

    Rating Categories

    • Hospitality4.4
    • Facilities4.3
    • Food4.3
    • Room4.4
    • Cleanliness4.4
    • Value For Money4.2
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    Review Summary

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    The Sunway Manor offers a warm and welcoming atmosphere, with spacious rooms and excellent cleanliness. Guests appreciate the delicious buffet breakfast, along with polite and helpful staff. The property features a well-maintained swimming pool and a kids’ play area, making it a great choice for families. While a few amenities may need upgrading, overall experiences have been quite positive.

    Sort by:

    Positive first
    4.0

    Good Stay

    sashwat p.

    We had a very good time staying here. They have valet parking available. They also provide scooty on rent per 12 hours and per 24 hours basis, 2 options. Rooms are very good and staffs also are very supportive. The a la carte restaurant also serves very good food.

    Travel Month: Oct 2025

    Room: Superior Room

    4.0

    Good Stay

    divyajyoti g.family with 1 kid

    Very good and nice stay. Staff was very good and courteous. rooms were nice and clean with AC working completely fine and location is very strategic.

    Travel Month: Oct 2025

    Room: Superior Room

    • user photos
    • user photos
    • user photos
    4.0

    Good Stay

    satheesh k.family with 3 kids

    The food and accommodation was good enough.

    Travel Month: Oct 2025

    Room: Superior Room

    4.0

    Good Stay

    santosh m.family with 1 kid

    The stay was comfortable and the staff were courteous. However, we experienced some mosquitoes in the room, which disturbed our sleep and affected the overall comfort. Buffet breakfast was good and had very good spread.

    Travel Month: Oct 2025 (3-Night Stay)

    Room: Superior Room

    5.0

    Excellent Stay

    ashwin s.family with 1 kid

    Hotel was excellent Great experience Neat swimming pool Nice ambience Great breakfast Overall Not even to say a single negative point All are positive Waiting for the next time to visit this hotel All the best for sunway manoor You will grow more in future Best , best , best hotel 💐

    Travel Month: Oct 2025

    Room: Superior Room

    5.0

    Excellent Stay

    subhabrata r.group

    The hospitality is very good, the service is awesome, specially ambience is fantastic, it feels like a 5star hotel property. We are happy to stay in that hotel and next time we will prefer to stay there only.

    Travel Month: Oct 2025

    Room: Superior Room

    5.0

    stay was excellent

    pravin k.family

    The stay at the hotel was very pleasant and the hospitality by all the staff was really nice The food was also good

    Travel Month: Oct 2025 (3-Night Stay)

    Room: Superior Room

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    • user photos
    • user photos
    5.0

    well place

    divya r.family with 3 kids

    kind staff.. good hospitality.. prime location... quick access to all hot spots.. food was great 👍

    Travel Month: Oct 2025

    Room: Superior Room

    4.0

    Good Stay

    vignesh.family with 1 kid

    property is good food is ok nice location

    Travel Month: Oct 2025

    Room: Superior Room

    4.0

    Good stay for family with kid

    chandan r.family with 1 kid

    Food: 5 (Breakfast buffet was very good and lot of variety) Location: 4 Amenities:3 (WiFi was not working during our stay) Staff: 3

    Travel Month: Oct 2025 (3-Night Stay)

    Room: Superior Room

    5.0

    Excellent Stay

    shreesha s.family

    Our stay at this hotel was excellent. The room was comfortable and clean, the service was prompt, and the staff were polite and helpful. The location is ideal — close to all key tourist attractions, making it very convenient for sightseeing. Highly recommend this property.

    Travel Month: Oct 2025

    Room: Superior Room

    4.0

    Good 3 star

    nupur s.family with 1 kid

    Spacious room, polite staff, good spread for breakfast. Only improvements could be its amenities like children playground was very old and rusty The stay was good, food was good but amenities can be better like children park were rusty and broken. Rooms are spacious. Housekeeping is good.

    Travel Month: Oct 2025 (3-Night Stay)

    Room: Superior Room

    4.0

    Good Stay

    balamurugan s.family with 1 kid

    Ambience and room was Good. Food quality is good. Staffs were courtieous. Pool water quality was good. They can pile up more soft drinks like zero coke and pepsi in their mini bar section.

    Travel Month: Oct 2025

    Room: Superior Room

    4.0

    Good Stay

    sandeep s.family with 1 kid

    The location was nice , easy to access but the food seems pretty average ( breakfast/dinner ) .they are still using old sort of equipment- non smart tv where you can’t connect anything or so on . Swimming pool is nice and clean ,spa is average and gym is older version .staff was courteous and helpful ,neatly dressed up with nice etiquette’s .They must upgrade internal entertainment amenities or equipment

    Travel Month: Oct 2025 (4-Night Stay)

    Room: Superior Room

    3.0

    Average Stay

    jude r.family with 1 kid

    Good points: - The swimming pool was good especially for children - Location is ok Bad points: - Buffet is too expensive - The bathroom shower did not work properly and was too rusted - TV did not have WiFi connection hence cannot watch Netflix or youtube. This is a huge inconvenience especially if you have kids - The procedure to connect your phone to wifi is complicated - Checkout is poorly managed and took a long time to process and leave the hotel - Overall the hotel is showing signs of age and needs a renovation.

    Travel Month: Sep 2025

    Room: Superior Room

    3.0

    Disappointing Stay – Poor Facilities but Excellent Dining Service

    karthick k.family with 1 kid

    I stayed here for 2 nights, and unfortunately, the experience was far from satisfactory. From the time of check-in, the Internet did not work at all. For the entire duration of my stay, there was no resolution – the only explanation I kept hearing was that there was a “board issue” and it was being worked on. For a hotel of this tariff, this is completely unacceptable. Another surprising aspect was that basic bottled water was not provided. Instead, I was asked to use RO water in a jug, which is certainly not the standard expected at this price point. On top of that, the bathroom door handle was broken , showing poor upkeep and lack of maintenance. The only silver lining of my stay was the dining service. Mr. Alavandhan from the restaurant team took excellent care of us. He was attentive, courteous, and open to feedback. His service stood out and made a huge positive difference in an otherwise disappointing stay. Overall, except for the restaurant service, the stay was below expectations and did not justify the tariff. The management needs to take serious note of these issues if they wish to retain guests in the future.

    Travel Month: Sep 2025

    Room: Superior Room

    5.0

    Excellent Stay

    smitha m.

    Time worth spent at Puducherry thanks to Sunway Manor. Be it Food, Location, Amenities and Customer Relations- it was class apart! And I should thank them for the upgrade to the suite room for us to have a good night sleep after a tiring travel! Who would be so compassionate like these people. Food was exceptional!

    Travel Month: Sep 2025

    Room: Superior Room

    4.0

    Relax Pondy

    udayakumar v.couple

    very poor service,no professional staff in the hotel.Not worth.Location was good but hotel in poor c very poor service,no professional staff in the hotel.Not worth.Location was good but hotel in poor condition

    Travel Month: Aug 2025

    Room: Superior Room

    • user photos
    4.0

    Services

    baby j.family

    House keeping can be improved by placing all the necessities as per the number of persons booked Towels ,soaps ,TV had some problems etc ..

    Travel Month: Aug 2025

    Room: Superior Room

    The Sunway Manor has replied on Sun Aug 17 08:23:04 IST 2025

    Dear Guest We thank you for your valuable time taken for the feedback. We value you suggestions and we regret for the inconvenience caused ,Hope other than you had enjoyed our food and facilities. Looking for an opportunity to serve you better in future. Warm regards, Front office Manager Hotel The Sunway Manor Pondicherry

    3.0

    Average Stay

    alvina v.

    The piping in the bathroom had a lot of rust and algae. There was no bottled water or date mentioned on the jar. The door also was not upto the mark. Overall, it was okay to stay but not comfortable or pleasant enough.

    Travel Month: Jul 2025

    Room: Superior Room

    The Sunway Manor has replied on Sun Aug 17 08:10:54 IST 2025

    Dear Guest We thank you for the stay with us and for your valuable feedback. We would like to inform you that we replace the water all the rooms on daily basis even occupied and unoccupied of rooms as a routine process. We will definitely look into the bathroom fittings feedback and rectify it soon, We wish to see you in future. Warm regards Front office Manager Hotel The Sunway Manor Pondicherry

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