Very bad experience, tata Sky not recharge, intercom not working, Driver facility nothing, Roof top facility closed, washroom amenities zero, AC not cooling till after 3-4 hours, Mini freeze not working, I am checking out at 11:30 PM and going to another hotel, waste of time & money
The Theme has replied on Tue Aug 05 17:02:11 IST 2025
Dear Guest,
We sincerely apologize for the inconvenience you faced during your stay. Your experience does not reflect the standards we strive to maintain. We regret the issues with the Tata Sky service, intercom, AC, mini fridge, and other facilities you mentioned.
Your feedback is extremely valuable, and we are taking immediate steps to address these concerns with our team to ensure they are resolved. We truly regret that we couldn't meet your expectations and that your stay was cut short.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Warm regards,
RIHANA KHAN
(GRE)
[THE THEME HOTEL]