- the hot water system does not work. We had a terrible experience not just in the two rooms allotted to 6 of us, we even asked for room change due to faulty hot water system but the same situation in other rooms too. The weather was so cold, and no hot water available. - the staff tried arranging bucket hot water. They had two buckets in entire hotel! yes! all our mornings wasted in waiting for bucket to be refilled and they simply couldn't manage it. So we had to take cold showers in chilly weather and two of us got sick due to this. - two umbrellas in the entire resort and that too the staff had to use them for themselves and let the guests roam around in the rains, completely wet. They should have sufficient umbrellas on every corridor but no such facility. Terribly 2 days out of 3 days wasted in the rains. - even the games they provided, the carom board as an example was dirty and imbalanced. For what we have paid to stay here, it is highly disappointing. - terrible experience for consecutive 3 days and we checked out disappointingly after paying hefty room fees for the stay. Close to for 2 days we paid for resort and amenities enjoyment, we enjoyed neither of them. - the short pathway to the resort is pathetic, be watchful of your car. The resort can easily improve that pathway. We hope someone can look into refunding us our hard-earned money for the disastrous experience we had. (
Tree of Life Vantara Resort and Spa Udaipur has replied on Mon Nov 11 11:32:08 IST 2024
Dear Mr. Sanghvi,
We sincerely apologize for the issues you experienced during your stay. Your feedback is invaluable, and we are truly sorry that the hot water, umbrella availability, and other facilities did not meet expectations. Please be assured we are addressing these concerns to ensure better service in the future. We understand your disappointment and will work to improve both the quality and management of our amenities. We hope to have the opportunity to restore your faith in our property in the future.
Warm Regards
Team - Tree of Life
