Property needed maintenance. One room had many issues like door lock not working, water leakage from AC, heater was not working, phone not working. Had to go through many to and fros to get some of them resolved and ultimately room was changed but late night. Made it very inconvenient. Swimming water was so cold due to weather. They should have temp controlled pool. Also, main course food items were extremely expensive like aloo paratha for 350... I mean seriously, are we still living in india?
Valley View Beacon Resort Mahabaleshwar has replied on Tue Oct 07 12:36:37 IST 2025
Dear Megha Gupta,
We are really sorry to hear about your recent experience at our property. Your feedback is highly valuable to us and we will definitely look into making improvements based on your observations. The maintenance team will be informed about the multiple issues you've faced with the room. It's crucial for us that all our rooms are kept in good condition. We do agree that the transition between rooms should have been faster to cause you less discomfort. The swimming pool temperature is something we tend to overlook, but indeed, a temperature-controlled pool would be advantageous in fluctuating weather conditions. We'll evaluate feasibility of this addition. On the subject of food pricing, we understand that it might have come across as steep. Rest assured, our prices are based on the quality of ingredients used. However, we will revisit them in light of your feedback. Your experience is not reflective of our commitment to our guests’ satisfaction and we hope you'll give us another chance to serve you better.
Kindest Regards,
Sayel Mandal