The property has a good location with a beautiful view of the valley and the Lidder river. However, some guests complained about the poor maintenance of the rooms and bathrooms. The food quality was also a concern for some guests, with limited options and high prices. Some guests had a pleasant experience with the staff, while others found them rude and uncooperative. Overall, the property has mixed reviews with some guests having a good experience while others faced issues with the facilities and services.