Great Ambiance, But Poor Food, Delayed Service & Basic Issues
I recently stayed at this hotel and while the ambiance, pool, and overall environment were quite nice and relaxing, the experience was marred by several issues that shouldn't be ignored.
Firstly, the food was very poor. None of the dishes had enough salt, and when we raised this with the staff, we were told that everyone has different salt preferences, so they purposely keep it bland. Unfortunately, this made every meal quite tasteless.
Secondly, the room had a cemented bed which wasn't comfortable, and there was no small center table, which made the room feel incomplete and inconvenient.
Service was another major issue. Simple requests like mineral water or help with check-out took an unreasonable amount of time. We had to call 3 times, and each time it took 1–2 hours to get things done. That kind of delay is unacceptable, especially for basic services.
To add to that, I happened to misplace my room key. While I understand that it was my mistake, the hotel did not have a master key or any backup. They asked me to pay for the lock replacement, which I did, but honestly, a hotel should always have a master key or a proper system for such situations.
In summary, if you’re going only for the ambiance and the pool, the place is fine. But the poor food, slow service, uncomfortable room setup, and lack of basic backup services make it hard to recommend for a smooth and relaxing stay.