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Parbal, Patnitop
282 Ratings
Last 10 Customer Ratings (Latest First)
Terrible Stay
Extremely poor bedding old blankets no toiletries provided no comb road not cleared after snow making it impossible to reach hotel, i fell 5 times and broke my shoulder no hot water in bathroom before 8 am
Room: Hill View Superior Rooms
Vardaan Hotels has replied on Wed Jan 01 12:06:45 IST 2025
Dear Mr Vinay Bhat Thank you for sharing your feedback about your recent stay at Vardaan Hotels Patnitop. We apologize for the inconvenience you experienced due to the extreme weather conditions. We take all complaints seriously, and we're surprised that the issues with bedding and amenities weren't brought to our attention during check-in. Our front desk team accompanies guests to their rooms to ensure everything meets their expectations. Regarding the water interruption, we acknowledge that the freezing temperatures caused a brief disruption in our hot water supply. Our team worked promptly to rectify the issue. We regret to hear about the accident that occurred due to icy conditions on the road. Please note that road clearance is managed by the local administration, which resumed operations after 10 am. We're glad to know that our other guests had a comfortable stay with us on December 28th. We value your feedback and would like to make amends. We look forward to hosting you again and providing a better experience. Best regards Hotel Crew
Money not refunded for stay during lockdown.
Money not refunded for stay during lockdown.
Room: Regular Junior Wing - Economy Rooms
Average
Old rooms old furniture small height roooms washroom old fashioned
Room: Regular Junior Wing (Non-Heated- Portable Heaters)
Vardaan Hotels has replied on Sat Apr 10 14:48:06 IST 2021
Thanks for the feedback
Variety of food is not available,
Location is good, food quality us not much good, variety of food is not available only 3-4 veg main course was available. Overall room size and amenities are good enough.
Room: Valley-View Upper Wing - Superior Rooms
Vardaan Hotels has replied on Thu Jan 21 20:25:35 IST 2021
Thanks for the feedback.
Terrible hotel
familyDisastrous facilities in the hotel. Interiors were zero grade.
Room: Regular Junior Wing - Economy Rooms
Vardaan Hotels has replied on Mon Mar 16 10:58:58 IST 2020
Please note that property is under improvement. Any inconvenience caused is regretted.
Awesome hotel
Good stay with family, will decide again.
Room: Regular Junior Wing - Economy Rooms
Vardaan Hotels has replied on Wed Feb 19 10:51:12 IST 2020
Thanks for 5 star rating.
Didn't like the hotel
Whole hotel was empty the manager did not cooperate with us also there was no electricity in the hotel for 2 days. Our stay was for 3 nights but after facing these problems we had to check out next day. I didn't stay there.
Room: Valley-View Upper Wing - Superior Rooms
Vardaan Hotels has replied on Sun Feb 02 15:22:29 IST 2020
We are disappointed to know that your stay at the hotel was not a comfortable one. Due to heavy snowfall and bad weather there were frequent power interruptions. However, the power backup is always available at the hotel. We are disheartened to know that you had to cut short your stay due to bad weather and heavy snow. Thanks, Best Regards.
Super awesome resort
This was the second time I am staying in this resort and because of their location and well-equipped rooms stay become wonderful, their staff was very helpful and cooperative.
Room: Regular Junior Wing - Economy Rooms
Vardaan Hotels has replied on Sat Jan 18 07:04:21 IST 2020
Thanks for the feedback
Snow and snow
familyWe visited in January 20 and the hotel was covered with snow (however the approach road was slippery due to melting snow). Resort is walking distance of the ropeway (avoid it) and Nag Temple is further down the road. View from the hotel were great (higher rooms would have better views). Room and toilets were clean, heater was provided. Overall a good stay, however if roads are closed, it's expected, hotel should take measures to help their guests.
Room: Regular Junior Wing - Economy Rooms
Vardaan Hotels has replied on Tue Jan 14 19:51:48 IST 2020
Thanks for the feedback
Services
Services is too good and staff is very caring nature
Room: Regular Junior Wing - Economy Rooms
Vardaan Hotels has replied on Mon Jan 13 10:07:19 IST 2020
Thanks for the feedback
Good staff
Good staff and management, hospitality.
Room: Regular Junior Wing - Economy Rooms
Vardaan Hotels has replied on Mon Jan 13 10:06:57 IST 2020
Thanks for the feedback
Great service
Rooms have really awesome valley view, sunset and sunrise actually payup for money you spent. Just 50 meters from Ropeway upper terminal. Very friendly staff, fast response to make your stay comfortable. They called in advance to take breakfast and dinner orders, and call you to restaurant serving fresh hot food. Wi-Fi in room helps to stay connected. Overall great stay in peaceful location.
Room: Valley-View Upper Wing - Superior Rooms
Vardaan Hotels has replied on Fri Dec 27 15:57:04 IST 2019
Thanks!
Nice stay
Rooms were good, washroom was okay, staff was good.
Room: Regular Junior Wing - Economy Rooms
Vardaan Hotels has replied on Fri Dec 20 20:03:06 IST 2019
Thanks for feedback.
Helpful staff
Due to chilled weather we asked for hot water bottle and the staff obliged happily.
Room: Regular Junior Wing - Economy Rooms
Vardaan Hotels has replied on Sat Dec 07 15:49:28 IST 2019
Thanks for the feedback
A very bad experience in terms of service and food and behaviour
The hotel staff does not know about any thing which we require and they have to ask to there manager and manager not responded at the time. The staff does not know about the food which is available. And mostly food which is given in menu is not available and they take the order and tell after half an hour that this is not available. No wifi is available. No heater was available. And many which we have required and is shown in there amenities are not available.
Room: Valley-View Upper Wing - Superior Rooms
Vardaan Hotels has replied on Wed Oct 16 11:03:08 IST 2019
Dear Guest, greetings from Vardaan Hotels - Patnitop! Thanks for the feedback given. Please note that due to adverse political situation in Jammu and kashmir, the data services were stopped by the service provider in the region. As our WiFi runs on 4G network which was not available at the time of your stay, you had to face the problem. Further, we have asked the front office staff about the room heaters and same were given in one of the rooms occupied by you. As the current temperature in near to 18 degrees the central heating system has not been started yet. However, we have noted your suggestion and shall take all precautions as mentioned in your feedback. Thanks and Best regards, Team Vardaan.
Excellent Stay
familyHotel is good mainly location is excellent I want to visit again
Room: Valley-View Upper Wing - Superior Rooms
Vardaan Hotels has replied on Wed Jul 17 11:49:18 IST 2019
Thanks for the feedback and word of encouragement. Regards Team Vardaan
Good Stay
Services provided by you are good but some amenities like quilt, shoe shine, dental kit should be there in this price and also the construction of your parking area is not good and there is little bit hurdle for my brother who is differently abled to come in your hotel parking to stairs. Vishesh.
Room: Regular Junior Wing - Economy Rooms
Vardaan Hotels has replied on Tue Jul 09 15:27:45 IST 2019
Dear Mr. Ritesh, greetings from Vardaan hotels - Patnitop! Thanks for the feedback. As you re aware that a motorable ramp is being developed from the hotel car parking to the courtyard, this would enable ease of access to differently abled guests and elderly. Our hotel is spread out and guest needs to walk within the hotel to use all the services. Walking cannot be avoided in the hotel. We hope that you understand the constraints that we have at such location. Thanks and best regards.
Great weather and location
soloHelpful staff and friendly service.
Room: Regular Junior Wing - Economy Rooms
Vardaan Hotels has replied on Sun Jul 07 20:24:49 IST 2019
Thanks for the feedback and word of encouragement. Regards Team Vardaan
Room cleaning is not upto the mark
Every thing is good except room cleaning
Room: Valley-View Upper Wing - Superior Rooms
Vardaan Hotels has replied on Thu Jul 04 10:52:14 IST 2019
Dear guest, greetings from Vardaan hotels Patnitop! Thanks for the feedback given. At Vardaan we try and deliver friendly service in a safe, comfortable environment without any unnecessary and expensive extras. The location and view are the unique selling points of our hotels. We always try to comply with any requests given by guest. Our extra mile service and smiling staff is always there to adhere to all your requests. Please do keep us in mind on your next visit to Patnitop. Thanks and regards. Team Vardaan
Not up to the mark
groupLocation is good but other things very bad
Room: Valley-View Upper Wing - Superior Rooms
Vardaan Hotels has replied on Wed Jun 26 08:53:55 IST 2019
Dear guest, namaskar from Vardaan hotels Patnitop! It is with sincere regret that I note your dissatisfaction with our service and facilities. At Vardaan, we offer all the basic amenities in the rooms. By keeping the amenities simple, functional and basic, we are able to provide rooms to our valued guests at extremely low prices. Our food options are designed on the basis of feedback received from our valued guests over the years. Nonetheless, we will surely revisit our food offerings and will strive to improve further. Conscious that any explanation cannot completely erase the unsatisfying experience you have been through I hope you will give us another opportunity to regain your confidence. Thanks and regards Team Vardaan
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