My recent stay at this hotel was a complete disappointment, and I feel compelled to share my experience so others can make an informed choice. The problems started with the lack of basic amenities, like doorbells for the rooms, which caused inconvenience. However, the real nightmare began during a rainy night when our room got flooded due to poor maintenance. Water seeped in, leaving the floors soaked and making it impossible to relax. To make matters worse, the breakfast area was also flooded, adding to the chaos and discomfort. Speaking of breakfast, it was shockingly bad. For a hotel located in a South Indian country, serving South Indian cuisine, the food was not only below standard but completely inedible. The dosa, omelette, and other items were so bad that we walked out. We even overheard other guests expressing their dissatisfaction with comments about how horrible the food was. Adding insult to injury, I found a hair in my omelette, which was downright unhygienic and unacceptable. To top it all off, the hotel was carrying out renovation work late into the night—up until 11 or 11:30 PM. The loud drilling noises were extremely annoying and disrupted the peace. We eventually had to call and request them to stop, which should never have been necessary in the first place. This stay was far from the relaxing experience we hoped for. The hotel desperately needs to improve its maintenance, food quality, and customer consideration. Until these issues are resolved, I would strongly advise against staying here
Villa Ecotiva | Rooms & Caretaker has replied on Sun Jan 12 19:38:15 IST 2025
Greetings from Villa Ecotiva
Dear Guest,
At the outset, We Would like to apologize for any inconvenience caused during Your stay. Your room has inspected before check-in, the room was cleaned properly, eventhough, if you felt not cleaned, if you inform us, we will clean it once again immediately. After your checked out , we have checked your room, no water dripping anywhere in the room. During your stay, it was an accident , water dripping from the A/C. Breakfast is Fresh, Homemade & Hygienic and specially Unlimited. As you are unaware, many of the hotels providing readymade breakfast with limited recipes. Anyhow, each perception varies, we are not going to change our menu and taste, as many of our Guests liked and praised our Breakfast. There were many other Guest stayed during your stay, no one complaint about our breakfast. Regarding drilling work, unavoidable but anyhow we stopped the work immediately once you have complaint. You have requested for Jacuzzi, we have clarified that your room category has no jacuzzi.
The feedback shows your anger for not getting Jacuzzi in your room and not in the mind of helping for improvement. Have a nice day !