The property is located in a prime location with breathtaking views of the mountains. The staff is friendly and accommodating, going above and beyond to ensure a memorable stay. The rooms are clean and comfortable, with central heating being a major plus point. However, some guests have reported issues with maintenance and cleanliness, with some rooms being poorly maintained and bathrooms not being cleaned properly. The food quality is average, with limited options available. Overall, the property is a good value for money option for a winter getaway in Gulmarg.