I recently stayed at WelcomeHeritage Kalyan Bhavan in Jaisalmer and was thoroughly disappointed. The property’s location is extremely poor, with open drains releasing foul odors and garbage strewn about. To make matters worse, the area outside is littered with cow and bird droppings.
In the so-called premium rooms, there is no cupboard or storage space, and the only toiletries provided are shampoo pouches and small, low-quality soaps. Power cuts are frequent, and although there is a backup generator, it only activates when requested—yet several points, including the water heater, often remain non-functional even after the backup is switched on. The laundry arrangements are also below par, with substandard services that fail to meet basic expectations.
The staff’s attitude is closer to that of a basic lodge (Dharamshala) rather than a reputable hotel. An extra bed, which is merely a bare mattress, is charged at INR 1000. Child policies seem to vary every time you speak with the front desk, causing confusion and frustration. There is also no way to order or prepare tea in the room, and rooms within the same category differ drastically in their amenities and layout.
Breakfast service shuts down promptly at 10 AM; even if you have been seated since 9:30, the staff will rudely refuse to serve after 10. The Kalyan Bhavan is marketed as an annex to Mandir Palace, but in reality, it feels more like a servant’s quarter, lacking amenities and featuring an awkward layout.
It appears that WelcomeHeritage has minimal oversight of this property’s operations or concern for guest satisfaction.