Review Of Wild Castle Wayanad

Wild Castle Wayanad has replied on Wed Jun 19 00:29:03 IST 2024

We are truly sorry to hear about your disappointing experience during your stay with us. First and foremost, we sincerely apologize for the inconvenience you faced. Regarding the discrepancy between the images and the actual accommodation, it seems there may have been a misunderstanding. Our booking options clearly state two types of accommodations: the A-Frame Cottage and the Traditional Wooden House, with respective images provided. You booked the Traditional Wooden House, which is accurately depicted in the images, not the glass house. We also apologize for the issue with the toiletries, which were mistakenly placed in the cupboard by the cleaning staff. However, we brought them to you immediately upon your request. Similarly, the TV issue was resolved promptly. We acknowledge these mistakes and have taken necessary actions to prevent similar issues in the future. The insect incident you mentioned was unfortunate and unexpected. As we were not informed about it at the time it occurred, we were unable to assist you promptly. However, we have since addressed the issue with a pest control company. Regarding meals, it is clearly stated that meals are not included in the stay. We also informed you directly that there is no restaurant on the property. However, there are restaurants within 2 km of the property, and we delivered food to you as ordered. Once again, we apologize for any inconvenience you experienced and appreciate your feedback, which helps us improve our services.