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Review Of Woodville Palace - A Heritage Since 19380123401234

Mall Road, Shimla

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    3.9
    Very Good

    705 Ratings, 454 Reviews

    excellent
    44%
    very good
    29%
    average
    15%
    poor
    6%
    bad
    6%

    Last 10 Customer Ratings (Latest First)

    • 4
    • 5
    • 5
    • 1
    • 5
    • 3
    • 5
    • 4
    • 3
    • 4

    Rating Categories

    • Hospitality3.8
    • Facilities3.7
    • Food3.8
    • Room3.8
    • Cleanliness4.0
    • Value For Money3.8

    Sort by:

    Positive first
    4.0

    Good Stay

    vishal s.family

    Property was good, but the room was quite old vintage very cold.

    Travel Month: Oct 2025

    Room: Deluxe Room Non AC Non Heating

    5.0

    very good experience

    nikhilkumar a.family with 1 kid

    Very good food and excellent service quite place. Very good property location

    Travel Month: Oct 2025

    Room: Deluxe Room Non AC Non Heating

    1.0

    Bad experience

    jaswant s.couple

    We had booked a deluxe room in this heritage hotel but before check in ,they charged six thousand extra ,they said the room which booked is not a heritage room.otherwise the room they show me on check in time was of poor condition,ultimately I pay extra for upgradation as they suggest.so It was a terrible experience with woodville palace.lastly they were not providing bill of extra charges money.

    Travel Month: Oct 2025

    Room: Deluxe Room Non AC Non Heating

    5.0

    Excellent Stay

    amusha.family with 1 kid

    It was a wonderful stay !! The food was delicious, nice and cooperative staff and a nice hospitality.

    Travel Month: Oct 2025

    Room: Family Suite Two Double Bed with single washroom Non AC Non Heating

    4.0

    Very Good location

    vikas t.family with 1 kid

    Very good location, very peaceful and yet walking distance from the mall road. good heritage property

    Travel Month: Oct 2025

    Room: Deluxe Room Non AC Non Heating

    • user photos
    • user photos
    5.0

    Excellent Stay

    vipul s.family with 2 kids

    Beautiful property and a wonderful service. GM Mr Devinder Chauhan’s service was exceptional. Very good behaviour.

    Travel Month: Oct 2025

    Room: Family Suite Two Double Bed with single washroom Non AC Non Heating

    5.0

    Amazing

    gaurav s.family with 1 kid

    Excellent hotel and management . Staff is supportive . Services are awesome , food is delicious. Close to Mall Road

    Travel Month: Oct 2025

    Room: Deluxe Room Non AC Non Heating

    1.0

    Terrible Stay

    md s.group

    My exprience was very pathetic. Because i was travelling 73 old and 2 years old baby. They had provide me very unsafe room. There was no or boundries outside the room. Its was very risky for both. When i said to provide me another. They said we can not do it. They i havd to pay 7500 extea for both afer that they can provode another room. I have no choice.

    Travel Month: Oct 2025

    Room: Deluxe Room Non AC Non Heating

    3.0

    Average Stay

    sumit b.

    Food - Breakfast - No buffet, Alacarte - only 3 items Location - good Room - AC not working (suffocating), no hot water Facilities - Couldn’t use as changed hotel after 1 night from Woodville to Cecil due to inefficiencies

    Travel Month: Sep 2025

    Room: Imperial Room Central AC Heating

    4.0

    Good Stay

    randhir s.

    Good location, excellent outdoor ambiance, very cooperative staff. We liked our stay at this hotel. Rooms need renovation and repairs of fittings & plumbing. Food is good but expensive and potions are small in double bottom pots. They can show some grace there. But overall a good experience.

    Travel Month: Sep 2025

    Room: Deluxe Room Non AC Non Heating

    3.0

    Good stay

    mayur k.family with 2 kids

    Great hospitality but the rooms don’t justify the price,breakfast was good,staff all are very helpful,but the rooms are not up to the mark.

    Travel Month: Sep 2025

    Room: Family Suite Two Double Bed with single washroom Non AC Non Heating

    5.0

    Excellent Stay

    ankit c.group

    Stay was very cozy and comfortable, hospitality of staff wad outstanding. Food quality was also Good. Ambience and gardenscape were unmatched.

    Travel Month: Sep 2025

    Room: Deluxe Room Non AC Non Heating

    • user photos
    • user photos
    • user photos
    4.0

    Good Stay

    rajiv g.

    We had a very good experience at this hotel. The location is extremely peaceful & quiet. There're large well maintained lawns & breakfast is good. We stayed in room 101, it was very spacious & comfortable. This hotel is particularly good for long stay. Overall maintenance of the rooms can be improved.

    Travel Month: Sep 2025

    Room: Deluxe Room Non AC Non Heating

    4.0

    Good Stay

    ajay a.business

    Nice old colonial property and basic clean rooms and functional bathrooms. Good in room food response time.

    Travel Month: Sep 2025

    Room: Imperial Room Central AC Heating

    5.0

    awesome service

    anupam c.family with 1 kid

    Excellent service great amenities.Food amazing and staffs were excellent. Must visit.

    Travel Month: Sep 2025

    Room: Deluxe Room Non AC Non Heating

    3.0

    Poor Quality of food and very expensive, money is very important in this pl

    krupal g.family

    Food not good and bad quality and taste money is very important for them. Not so recommended by me as a personal experience

    Travel Month: Aug 2025 (3-Night Stay)

    Room: Heritage Executive Central Heated

    2.0

    poor service, bad food and untrained staf

    ankit m.business

    One of the worst services I have ever experienced, takes them 3 phone calls and 40 minutes to get drinking water to the room. The quality of food served during breakfast is pathetic. Their staff is untrained, lacks common sense and basic decency, I ordered a parantha and was half way eating it when a server walked by and without asking if I was done with my food just picked up the serving dish that had the paratha in it and walked away.

    Travel Month: Aug 2025

    Room: Deluxe Room Non AC Non Heating

    • user photos
    • user photos
    5.0

    Excellect

    akhil b.family

    Rooms are super clean. Food is nice. Staff is generous. Property is old but have a modern flavour to it.

    Travel Month: Aug 2025

    Room: Heritage Executive Central Heated

    5.0

    Excellent Stay

    geetanjali v.solo

    Location is very close to the mall road, super accessible and convenient. The property itself is beautiful, vintage and luxurious. Loved the services too, including the spa session

    Travel Month: Aug 2025 (3-Night Stay)

    Room: Heritage Executive Central Heated

    5.0

    Excellent Stay

    couple

    "The hotel exceeded my expectations! The staff was incredibly friendly and attentive, making us feel like royalty. The room was spotless and well-maintained, with comfortable beds and fresh linens. Food was also good..

    Travel Month: Aug 2025

    Room: Deluxe Room Non AC Non Heating

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