The property is located in a prime location near Manipal Hospital and has spacious and clean rooms. The staff is courteous and helpful. Complimentary breakfast is good. However, some guests have complained about the rude and non-cooperative attitude of staff and managers, dirty rooms, and poor maintenance of toilets. Some guests also faced issues with AC, hot water, and TV. The property is currently under renovation, and the restaurant is closed. Overall, the property has mixed reviews, with some guests having a pleasant stay while others facing issues.