I booked a stay at Yuvarani Hotel which included complimentary breakfast and dinner. Unfortunately, the dinner experience was extremely disappointing, and I would advise future guests not to opt for the complimentary dinner.
When we went for dinner, the restaurant captain gave us a strange menu but never explained any terms or conditions about what was included in the complimentary dinner. We ordered what we wanted, and he didn’t say a word at that time.
When the food arrived, some items were missing. When I asked, he said our complimentary order had exceeded the limit. I asked him to explain the rules, and he even admitted that one of the missing items should have been included in the complimentary dinner.
Finally, for dessert, I ordered 1 pudding and 1 ice cream. He only brought the ice cream. When I questioned him about the pudding, he claimed I had ordered only ice cream and started arguing with me.
I also noticed another guest gave him a glass of wine or alcohol, and he took it to a room. I don’t know whether he drank it or not, but this behavior looked very unprofessional.
To be fair, the reception staff were excellent — they even allowed us early check-in, and most other staff were polite and hospitable. Unfortunately, the restaurant captain’s attitude and conduct completely ruined the experience for us.