i-ROOMZ Hotel Samrat Ashok

i-ROOMZ Hotel Samrat Ashok has replied on Fri May 03 10:44:14 IST 2024

Dear Mr. Kumar, I'm truly sorry to hear that your stay was such a disappointment. Your comfort and satisfaction are of the utmost importance to us, and it's disheartening to learn that we failed to meet your expectations. If you're comfortable sharing more about your experience, I'm here to listen. Your feedback is invaluable in helping us address any issues and improve our services for future guests. Alternatively, if you'd like to discuss your concerns directly with our management team, please feel free to reach out to us. Once again, I apologize for the experience you had, and I hope we have the opportunity to make it right for you in the future.

i-ROOMZ Hotel Samrat Ashok has replied on Fri May 03 10:47:05 IST 2024

Dear Mr. Kumar, I'm deeply sorry to hear about the terrible experience you had with your hotel room and the manager's behavior. Your comfort and satisfaction are our top priorities, and it's truly disheartening to learn that we failed to meet your expectations in both cleanliness and customer service. We take cleanliness and hygiene very seriously, and it's unacceptable that your room was not up to standard. Additionally, the behavior of our staff, especially the manager, should always be courteous and professional, and I apologize that this was not the case during your stay. Your feedback is incredibly valuable to us, and we will address these issues with our team to ensure that they are rectified immediately. We are committed to providing the highest level of service to all our guests, and we apologize for falling short in your case. If there's anything specific you would like to share about your experience or if there's anything we can do to make amends, please don't hesitate to reach out to us. We truly appreciate your feedback, and we hope to have the opportunity to regain your trust in the future.

i-ROOMZ Hotel Samrat Ashok has replied on Fri May 03 10:47:48 IST 2024

Dear Mr. Hegde, Thank you for sharing your feedback with us. We're glad to hear that you found our hotel to be a good value with all the basic amenities you needed for your stay. We understand that noise from the main road can be disruptive, and we apologize for any inconvenience this may have caused you. Additionally, we regret any inconvenience caused by the lack of a lift to access the upper floors. Your feedback is important to us, and we will consider ways to improve accessibility for our guests in the future. We appreciate your patronage and hope that despite these challenges, you were able to enjoy your stay with us. If there's anything more we can do to enhance your experience in the future, please don't hesitate to let us know. We look forward to welcoming you back again soon!

i-ROOMZ Hotel Samrat Ashok has replied on Fri May 03 10:48:23 IST 2024

Dear Mr. Holla, I'm truly sorry to hear about the numerous issues you encountered during your stay. It's deeply concerning that you experienced difficulties with the reception not acknowledging your booking method, additional charges being applied without proper explanation or receipt, and the lack of hot water facilities. Your feedback highlights several areas where we clearly fell short of providing the level of service and hospitality that we strive for. Please accept our sincerest apologies for the inconvenience and frustration you experienced as a result of these issues. Rest assured, we take your feedback seriously and will investigate the matter further to ensure that appropriate measures are taken to prevent similar occurrences in the future. Providing transparent and efficient service, along with ensuring that all amenities, including hot water, are readily available to our guests, are top priorities for us. If there's anything we can do to make amends for your unpleasant experience or if you'd like to discuss your concerns further, please don't hesitate to reach out to us directly. We value your feedback and hope to have the opportunity to regain your trust in the future. Again, I apologize for the disappointing experience you had, and I thank you for bringing these issues to our attention.

i-ROOMZ Hotel Samrat Ashok has replied on Tue Jul 19 15:44:25 IST 2022

Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and i’m looking forward to having you again as a guest in our hotel. Thank you for taking the time to share your experience. Visit again! thank you!

i-ROOMZ Hotel Samrat Ashok has replied on Mon Jun 27 12:43:19 IST 2022

Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and i’m looking forward to having you again as a guest in our hotel. Thank you for taking the time to share your experience. Visit again! thank you!

i-ROOMZ Hotel Samrat Ashok has replied on Mon Jun 27 12:42:21 IST 2022

We thank you for your review. Thank you for letting us knows about the issues that you experienced. We are sorry for inconvenience. We will improve our services. Please visit again! thank you!

i-ROOMZ Hotel Samrat Ashok has replied on Thu Jun 09 16:40:01 IST 2022

We thank you for your review. Thank you for letting us knows about the issues that you experienced. We are sorry for inconvenience. We will improve our services. Thank you!

i-ROOMZ Hotel Samrat Ashok has replied on Mon Jun 27 12:40:07 IST 2022

Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and i’m looking forward to having you again as a guest in our hotel. Thank you for taking the time to share your experience. Please visit again!

i-ROOMZ Hotel Samrat Ashok has replied on Mon May 30 11:44:46 IST 2022

Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and i’m looking forward to having you again as a guest in our hotel. We look forward to serve you again to make your stay happier. Please visit again!

i-ROOMZ Hotel Samrat Ashok has replied on Fri May 03 10:49:05 IST 2024

Dear Mr. Kumar, I'm truly sorry to hear about your experience with the food hygiene and safety during your stay. Ensuring the health and safety of our guests is of the utmost importance to us, and it's deeply concerning to learn that we fell short of meeting these standards. Your feedback is invaluable, and I assure you that we take it very seriously. We will investigate the matter immediately to address any lapses in our food hygiene and safety protocols. Rest assured, we will take all necessary measures to prevent similar issues from occurring in the future. Please accept our sincerest apologies for the inconvenience and discomfort you experienced as a result of this oversight. If there's anything more you would like to share about your experience or if there's anything we can do to make amends, please don't hesitate to reach out to us directly. Thank you for bringing this matter to our attention. We appreciate your feedback and hope to have the opportunity to regain your trust in the future.

i-ROOMZ Hotel Samrat Ashok has replied on Sat Jan 29 16:35:06 IST 2022

We thank you for your review. Thank you for letting us know about the issues that you experienced. We are sorry for inconvenience. We will improve our services. Thank You!!

i-ROOMZ Hotel Samrat Ashok has replied on Fri May 03 10:50:08 IST 2024

Dear Mr. Akshimani, I'm truly sorry to hear about your disappointing experience during your stay. It's deeply concerning to learn that you encountered several issues, including the lack of facilities and food availability, as well as a delay in the check-in process, compounded by poor behavior from the receptionist. Your comfort and satisfaction are our top priorities, and it's clear that we failed to meet your expectations in multiple areas. I want to extend my sincerest apologies for the inconvenience and frustration you experienced as a result of these issues. We take your feedback seriously, and I assure you that we will address each of these concerns with our team to prevent similar occurrences in the future. Providing prompt and courteous service, along with ensuring that all necessary facilities and amenities are available to our guests, are fundamental to our commitment to hospitality. If there's anything we can do to make amends for your unpleasant experience or if you'd like to discuss your concerns further, please don't hesitate to reach out to us directly. Again, I apologize for the disappointing experience you had, and I thank you for bringing these issues to our attention. We appreciate your feedback and hope to have the opportunity to regain your trust in the future.

i-ROOMZ Hotel Samrat Ashok has replied on Fri May 03 10:55:10 IST 2024

Dear Bhavani, I'm truly sorry to hear about the extremely disappointing experience you had during your stay. Your comfort and satisfaction are of the utmost importance to us, and it's deeply concerning to learn that we failed to meet your expectations in multiple aspects. The behavior and attitude of our staff should always be professional, courteous, and attentive, and it's unacceptable that you were treated rudely or that your requests were not addressed properly. Additionally, the lack of hot water facilities and cleanliness issues in the rooms are completely unacceptable, and I apologize for the inconvenience and discomfort you experienced as a result. We take your feedback very seriously, and I assure you that we will address these concerns with our team immediately to prevent similar occurrences in the future. Providing exceptional service and ensuring a comfortable and pleasant stay for all our guests are fundamental to our commitment to hospitality. Regarding your suggestion about changing hotels if the customer is not satisfied, I completely understand your frustration and agree that it's important for booking platforms to provide options for resolving such situations. I will pass along your feedback to the appropriate channels. Once again, I apologize for the terrible experience you had, and I thank you for bringing these issues to our attention. If there's anything more we can do to make amends or if you'd like to discuss your concerns further, please don't hesitate to reach out to us directly. We appreciate your feedback and hope to have the opportunity to regain your trust in the future.

i-ROOMZ Hotel Samrat Ashok has replied on Fri Sep 18 12:34:40 IST 2020

Sorry for the inconvenience occurred to you, we will assure to take the necessary action on the areas you mentioned and look forward to serve you again to make your stay happier.

i-ROOMZ Hotel Samrat Ashok has replied on Fri Sep 18 12:35:21 IST 2020

Sorry for the inconvenience occurred to you, we will assure to take the necessary action on the areas you mentioned and look forward to serve you again to make your stay happier.

i-ROOMZ Hotel Samrat Ashok has replied on Thu Mar 05 12:25:44 IST 2020

Thank you very much for your valuable feedback! Looking forward to serve you again.

i-ROOMZ Hotel Samrat Ashok has replied on Fri Sep 18 12:35:57 IST 2020

Sorry for the inconvenience occurred to you, we will assure to take the necessary action on the areas you mentioned and look forward to serve you again to make your stay happier.

i-ROOMZ Hotel Samrat Ashok has replied on Fri Sep 18 12:41:57 IST 2020

Sorry for the inconvenience occurred to you, we will assure to take the necessary action on the areas you mentioned and look forward to serve you again to make your stay happier.