Lake Land Guest House | Rooms & Caretaker

Lake Land Guest House | Rooms & Caretaker has replied on Sat Aug 16 13:21:43 IST 2025

Thank you so much for your wonderful review! We're thrilled to hear that you and your family had a peaceful and comfortable seven-night stay with us. It's fantastic to know that you found the room and balcony to be very clean and that our staff were helpful and polite. We take pride in providing a no-nonsense, welcoming environment, and we're glad you felt that. We agree that our quiet and safe location, especially its proximity to the famous Sribhumi Durga Pujo, makes us a great choice for both families and tourists. We hope to welcome you and your family back to Lakeland Guest House again soon!

Lake Land Guest House | Rooms & Caretaker has replied on Fri Apr 18 13:50:50 IST 2025

Dear Guest, We sincerely apologize for the distress you experienced and the lack of support during your out-of-town situation. We understand your frustration and regret that we did not meet your expectations in providing the necessary assistance. This is certainly not the level of service we aim to offer, and we are taking your feedback seriously to improve our guest support in such situations. Please know that we value your business and are committed to ensuring a more supportive experience in the future. Could you please provide us with more details about your situation and booking so that we can understand what went wrong and explore possible ways to make amends? We hope to have the opportunity to provide you with a much better experience in the future.

Lake Land Guest House | Rooms & Caretaker

Dear Guest, Thank you so much for your wonderful feedback! We are absolutely delighted to hear that you found our hotel very good, clean, and peaceful, and that you were happy with our excellent location and the best services provided. It brings us immense joy to know that you had a positive experience with us. We strive to maintain high standards in cleanliness, create a peaceful environment, and offer the best possible services to all our guests. Your satisfaction is our top priority, and your kind words are a great encouragement to our team. We hope to welcome you back to our hotel for another enjoyable stay in the future! Sincerely, Lake Land Guest House

Lake Land Guest House | Rooms & Caretaker

Dear Guest, Thank you for your positive feedback regarding our property, facilities, and the politeness and professionalism of our staff. We truly appreciate your kind words. We also acknowledge your concern regarding the food delivery service from the outside restaurant. We understand your feedback and are actively looking into ways to improve this aspect of our guest experience. This includes exploring options for better coordination and ensuring the quality of food delivered. We are delighted to know that you intend to visit us again in the near future. We look forward to welcoming you back and providing you with an even better stay. Sincerely, Lake Land Guest House

Lake Land Guest House | Rooms & Caretaker

Dear Guest, Thank you for your positive feedback! We are pleased to hear that you found our hotel clean and that you were satisfied with our pricing. We strive to offer comfortable and well-maintained accommodations at a good value, and your comments confirm that we are on the right track. We hope to have the pleasure of welcoming you back to our hotel in the future. Sincerely, Lake Land Guest House

Lake Land Guest House | Rooms & Caretaker

Dear Guest, Thank you for your feedback regarding your recent stay. We are glad to hear that you found the room clean, that hygiene was maintained, and that our caretaker was friendly and provided you with helpful guidance on our hotel rules. We appreciate you highlighting the issue with the room size. We understand that room dimensions can impact guest comfort, and we take your feedback seriously. While we strive to offer a range of room sizes to cater to different needs, we acknowledge that the room allocated to you was smaller than desired. We hope that the positive aspects of your stay, such as cleanliness, hygiene, and the helpfulness of our staff, contributed to a pleasant overall experience. If you plan to stay with us again in the future, please do let us know your preference for a larger room, and we will do our best to accommodate your request based on availability. Thank you once again for your valuable feedback. Sincerely, Lake Land Guest House

Lake Land Guest House | Rooms & Caretaker

Dear Guest, Thank you so much for your wonderful feedback! We are so pleased to hear that you found our rooms very clean and the bathroom hygienic, even if the room was a bit small. It's also fantastic to know that you experienced our staff as very friendly and caring and that you felt safe both within our property and in the neighbourhood. We take pride in ensuring a secure and comfortable environment for all our guests. We're also glad that you found eating places conveniently located nearby. We aim to provide a comfortable and convenient base for our guests to explore the local area. We appreciate you taking the time to share your positive experience, and we hope to welcome you back to our hotel in South Dumdum whenever you are in the area again! Sincerely, Lake Land Guest House

Lake Land Guest House | Rooms & Caretaker

Dear Guest, Thank you so much for your fantastic review! We are absolutely thrilled to hear that you found our room good value for the price and that you were so impressed with our awesome, fully cleaned, and hygienic bathroom. However, your kind words about our staff's behaviour truly made our day! We are so glad that you experienced a tension-free check-in and that you felt our team was helpful and attentive to your needs. It's our aim to make every guest feel welcome and well-cared for, just like a personal guest. Knowing that you felt this way is the best compliment we could receive. We appreciate you highlighting our staff's dedication to providing excellent service. We look forward to welcoming you back to our hotel in South Dumdum whenever you are in the area again! Sincerely, Lake Land Guest House

Lake Land Guest House | Rooms & Caretaker

Dear Guest, We sincerely apologize that the room you booked was not available upon your arrival and that you were accommodated in a room with an aluminum panel partition. We understand your disappointment, and we regret that this arrangement did not meet your expectations. This is certainly not the standard of accommodation we aim to provide. We understand that an aluminum panel partition is not an ideal substitute for a proper room and can significantly impact your comfort and privacy. We are truly sorry for this inconvenience. We would like to understand why the originally booked room was unavailable and take appropriate steps to address this issue internally. We value your business and want to make things right. Please let us know how we can try to compensate for this unsatisfactory experience. Sincerely, Lake Land Guest House

Lake Land Guest House | Rooms & Caretaker

Dear Guest, Thank you for your positive feedback regarding the excellent service and behaviour of our reception staff. We are delighted to hear that you had a nice and warm experience with us and that you found the washroom and toilet clean. We appreciate you highlighting the lack of windows in the room as an area for improvement. We understand that natural light and ventilation are important aspects of room comfort for many guests. We do have different room configurations available, and we will certainly take your feedback into consideration as we look at future improvements and when assisting guests with their room preferences. We are glad that the positive aspects of your stay, particularly the service you received, contributed to a pleasant overall experience. We hope to have the opportunity to welcome you back to our hotel in Lake Town, Kolkata and perhaps accommodate you in a room with windows on your next visit, subject to availability. Sincerely, Lake Land Guest House

Lake Land Guest House | Rooms & Caretaker

Dear Guest, Thank you so much for your positive feedback! We are delighted to hear that you appreciated our hotel's convenient location near the bus stop, found it fully furnished, and experienced our service as excellent. Our aim is to provide a comfortable and well-equipped stay with easy access to transportation, and your comments affirm that we are achieving this. We hope to have the pleasure of welcoming you back to our hotel in Lake Town, Kolkata whenever you are in the area again! Sincerely, Lake Land Guest House

Lake Land Guest House | Rooms & Caretaker

Dear Guest, Thank you for your feedback! We are glad to hear that you found the hotel good and the caretaker helpful. We understand your concern about the difficulty in getting a taxi from the hotel locality. We apologize for the inconvenience this may have caused. To address this, we recommend that guests who are in a hurry plan to leave early or consider using ride-sharing apps, which are generally more readily available in the area. Our staff at the reception can also assist you in booking a taxi in advance, though availability cannot be guaranteed. We appreciate you bringing this to our attention, and we will explore options to improve taxi accessibility for our guests. We hope this issue did not detract too much from your overall experience, and we look forward to welcoming you back to our hotel in Lake Town, Kolkata in the future. Sincerely, Lake Land Guest House

Lake Land Guest House | Rooms & Caretaker

Dear Guest, Thank you for your positive feedback! We are pleased to hear that you found Lake Land to be a peaceful place for your stay and that you appreciated the nice behavior of our staff. We acknowledge your point about the absence of an in-house kitchen and the need to order food from outside. We are glad that you found our service of arranging for someone to bring your order to you convenient and satisfactory. We always aim to provide solutions that enhance our guests' comfort and convenience. We are happy to know that you were satisfied with your overall experience at Lake Land. We hope to welcome you back for another peaceful stay in the future! Sincerely, Lake Land Guest House

Lake Land Guest House | Rooms & Caretaker

Dear Guest, Thank you so much for your wonderful feedback! We are thrilled to hear that you experienced a very homely stay and appreciated our good caretaker. It's fantastic to know that you found our place very clean and hygienic and that we were able to provide a great response to your orders and requests, including suggestions for where to find what you needed. We strive to make our guests feel comfortable and well-cared for, just like being at home. We hope to have the pleasure of welcoming you back to our place in Lake Town, Kolkata whenever you are in the area again! Sincerely, Lake Land Guest House

Lake Land Guest House | Rooms & Caretaker has replied on Sat Aug 16 13:24:11 IST 2025

Thank you for your feedback. We're glad to hear that you found your stay quite comfortable and that you appreciated the owner's behavior. We sincerely apologize for the delay you experienced during the entry process. We are actively looking into ways to make our check-in procedure smoother and more efficient for all our guests. We hope to have the opportunity to welcome you back again soon for an even better experience.

Lake Land Guest House | Rooms & Caretaker

Dear Guest, Thank you so much for your detailed and positive feedback! We are absolutely delighted to hear that you had such a wonderful 4-day stay at Lake Land Guest House. We are thrilled that you were impressed with the cleanliness and comfort of our rooms, the availability of essential amenities (comfortable bed, TV, Wi-Fi), and the well-maintained bathrooms. It's also fantastic to know that you found our staff friendly and helpful and that you appreciated our convenient location near the Belgachia metro station and the peaceful surroundings. We strive to provide a comfortable, peaceful, and affordable stay for all our guests, and your positive comments are a great encouragement to our team. We truly appreciate your recommendation and hope to have the pleasure of welcoming you back to Lake Land Guest House whenever you are in Kolkata again! Sincerely, Lake Land Guest House

Lake Land Guest House | Rooms & Caretaker

Dear Guest, Thank you so much for your wonderful feedback! We are absolutely delighted to hear that your 2-night stay felt like home. We truly pride ourselves on the positive behavior of our staff, and it's incredibly rewarding to know that you found their service exceptional and unlike what you usually experience. We believe that creating a welcoming and comfortable atmosphere is key to a pleasant stay, and our team works hard to achieve this. We are also glad that you found the room quite good and that all the basic amenities were to your satisfaction. It would be our pleasure to welcome you back to our hotel in Lake Town, Kolkata whenever you are in the area again. We aim to make every stay feel just like coming home! Sincerely, Lake Land Guest House