Phoenix castle house palolem

Location is ok, around 900meters from beach. Food is ok but complimentary breakfast timing is very short. We missed a morning breakfast because we were 15 mins late than 10:30 am. Very silly excuse they gave.

Hotel was good but need to have soft drinks in hotels

Location was good. Near the beach. Rooms were not clean. Bathrooms were not clean. They closed hotel doors in the night so we were stuck outside for a while.

It was a good stay. The room was good but the washroom door lock was broken. The staff were helpful and allowed early check-in.

The stay was very average. The rooms were not clean and constructions were disturbing. It was not that clean as well

Great location, beautiful surrounding atmosphere, great staff. Most friendly and helpful receptionist and staff ever, lovely and great first impression of hotel. Everything about the hotel was exceptional. It was clean, stylish, roomy with excellent service in where we had dinner. Food was good and great value for money and service was attentive and efficient. Room itself was well equipped and comfortable. I was very pleased with my stay. I hope to be back for a longer visit in the future.

Very rude staff. Don’t know how to talk to guests. Knocking door and giving warning to us. The worst kind of hospitality

Hotel was good and economical and location was convenient to reach nearby beaches. But service is not too much good

Had a good stay but unfortunate that pool was under maintenance.

Place in full of nature. so down to earth people and quick service. Budget friendly 😉 We were here 4 people as family and it's we awesome experience.

The experience was not great : there were frogs inside our washroom and bedroom. The staff is good though - they helped remove the frogs. The property is not maintained well. We had a stay here before covid and it was just amazing then however after covid i think they never recovered - may be they are still trying to.

"i had a wonderful stay at the castle house hotel. The staff was welcoming and accommodating, and the room was clean and comfortable. The hotel's location was convenient for exploring the area, and the on-site amenities, such as the restaurant and water pool, added to the overall experience. I would definitely consider staying here again on my next visit"

Not worth for the money we paid, there is no proper lock in the main door of the room, only common lock was available. No tv in the room. No safety. Staff behaviour was good and they are cooperative

Insects are inside in room, washroom. Not clean property and summing pool. Average service but stuff are good and well behaved

They don't have power backup for day time. But while booking there was mentioned the power backup as one of the facility available.

Not hygienic but average cleanliness, washroom need to be cleaned properly

Hotel is good and clean room. Peaceful stay

Pool unhygienic never cleaned it seems. Staff worst and calling local friends to chill. Behaving with guests rudely

The amenities were a bit less and the room was small

The property is peaceful l away from all the fuzz, it should have be well maintained & the room service needs to be improved. Well the manager was helpful l in getting things done from his end.