Shanbhag Towers International

Shanbhag Towers International has replied on Fri May 03 10:39:44 IST 2024

Dear Mr. Ferdinand, We're deeply sorry to hear about the condition of your room during your stay with us. Your experience falls far below the standards we aim to uphold, and we sincerely apologize for any inconvenience and disappointment it caused you. The issues you've described, including the condition of the false ceiling and flooring, the lack of basic amenities such as hangers and towel stands, and the absence of continuous hot water, are completely unacceptable. Please know that we take your feedback seriously, and we are actively addressing these issues to ensure that they are resolved promptly. Maintaining a comfortable and pleasant environment for our guests is of the utmost importance to us, and we regret that we failed to meet this expectation during your stay. We understand the impact that these issues had on your experience, and we want to assure you that we are taking immediate steps to rectify them. If there is anything more specific you would like to share with us or if there are additional details about your experience that you believe we should be aware of, please don't hesitate to reach out to our management team directly. Your satisfaction is our top priority, and we are committed to doing whatever it takes to make things right. Once again, we apologize for the inconvenience and frustration you experienced, and we hope that you will give us another opportunity to exceed your expectations in the future. Thank you for bringing these issues to our attention, and we appreciate your understanding.

Shanbhag Towers International has replied on Fri May 03 10:41:12 IST 2024

Dear Mr. Naiak, We're truly sorry to hear about your disappointing experience during your stay. It's disheartening to learn that the condition of the property did not meet your expectations and that you encountered issues that affected your overall impression. While we're glad to hear that you found our location to be convenient and enjoyed the quality of our food, we apologize for any shortcomings in other areas. Maintaining a comfortable and well-maintained environment for our guests is a priority, and we regret that we fell short of this standard during your stay. Your feedback is invaluable to us, and we will use it to address the issues you've raised and make necessary improvements to prevent similar experiences in the future. We are committed to providing exceptional service and ensuring that all our guests have a pleasant and comfortable stay with us. If there are specific details about your experience that you would like to share with us or if there's anything we can do to make amends, please don't hesitate to reach out to our management team directly. Your satisfaction is of the utmost importance to us, and we are dedicated to doing whatever it takes to make things right. Once again, we apologize for the disappointment you experienced during your stay, and we hope that you will give us another opportunity to regain your trust and provide you with the excellent service you deserve. Thank you for bringing these issues to our attention, and we appreciate your understanding.

Shanbhag Towers International has replied on Tue Feb 06 16:34:53 IST 2024

Dear Ahuja, Thank you for choosing to stay with us and for sharing your feedback. We sincerely apologize for the inconvenience caused by the poor maintenance of our grand king-size rooms. Your comments regarding the lack of basic accessories and the need for renovation have been duly noted. Please rest assured that we take your feedback seriously, and we are already working on addressing these issues to ensure a more comfortable and enjoyable experience for our guests in the future. We appreciate your valuable input, as it helps us to improve our services. We hope to have the opportunity to welcome you back and provide you with a much-improved stay. Warm regards, Hotel Management

Shanbhag Towers International has replied on Mon Dec 18 16:57:30 IST 2023

Dear Mr. Srimanthula, We sincerely apologize for the distressing experience you had during your stay. The presence of a rat is unacceptable, and we deeply regret any inconvenience caused. Immediate action is being taken to address this issue, and steps are being implemented to ensure a thorough inspection and pest control measures. We understand your frustration, and we are committed to making the necessary improvements. We appreciate your feedback and hope to have the opportunity to regain your trust in the future. Best regards, Hotel Management

Shanbhag Towers International has replied on Mon Dec 18 16:58:22 IST 2023

Dear Mr. Choodi, We sincerely apologize for the unsatisfactory experience you encountered during your stay. Your feedback about the lack of room service, cleanliness issues, and the absence of a phone for service is deeply concerning. Immediate steps are being taken to rectify these shortcomings, and we appreciate your patience. Your feedback is crucial in helping us enhance our services, and we hope to have the opportunity to provide a significantly improved experience in the future. Best regards, Hotel Management

Shanbhag Towers International has replied on Mon Dec 18 16:59:13 IST 2023

Dear Mr. Prithvi, We deeply regret to learn about your terrible experience during your stay. We sincerely apologize for the poor management and services you encountered. Your feedback is invaluable, and we assure you that corrective measures are being taken to address the issues you faced. We appreciate your patience and hope to have the opportunity to make amends for a significantly improved experience in the future. Best regards, Hotel Management

Shanbhag Towers International has replied on Tue Aug 02 17:27:55 IST 2022

We thank you for your review. Thank you for letting us knows about the issues that you experienced. We are sorry for inconvenience. We will improve our services. Thank you!