The Hillcrest Paradise | Rooms & Caretaker

The Location of the property was appreciated by many guests, with some mentioning the beautiful mountain views and serene surroundings. Cleanliness was a concern for some guests, with complaints about dirty linens, dusty rooms, and broken amenities. However, many guests praised the staff for their efforts in keeping the property clean. Food & Dining received mixed reviews, with some guests enjoying the delicious food while others found it to be average or overpriced. The Amenities provided by the property were appreciated by guests, with mentions of spacious rooms, beautiful interiors, and helpful staff. Host hospitality was praised by many guests, with special mentions for their courteous and cooperative nature.

• Location

  The location of the property was highly appreciated by the guests. The serene and peaceful surroundings away from the city rush and crowd were loved by many. The property's proximity to the hills and mountains provided breathtaking views from the rooms, balcony, and terrace. The property's location was also convenient for trekking and walking in the Himalayan foothills. However, some guests found the property's location a bit far from popular sightseeing places and not easily accessible without a private car.

• Cleanliness

  Cleanliness was a significant highlight for many guests. The rooms were spacious, well-maintained, and hygienic. The toilets were also clean and had all the necessary amenities. However, some guests found the bedsheets, pillowcases, and buckets dirty, and the crockery could have been better. Some guests also faced issues with dustbins not being cleared and the roof leaking due to heavy rains.

• Food & Dining

  The food and dining experience was appreciated by many guests. The food was delicious, and the staff was courteous and cooperative. Guests loved the tea and toasts served for breakfast. However, some guests found the food expensive, and some dishes were not available as mentioned in the menu. Some guests also faced issues with the quality of oil used in the food.

• Amenities

  The property's amenities were appreciated by many guests. The spacious rooms were well-furnished and had all the necessary amenities like an induction, kettle, and heater. The property also had a terrace, balcony, and open area to sit, providing spectacular views of the mountains. However, some guests faced issues with amenities like the TV, geyser, and electric kettle not working correctly.

• Host

  The host's hospitality was appreciated by many guests. The host was easily accessible on call and was available throughout the stay. The host was polite, helpful, and resolved all the guests' queries from the day of booking till checkout. The host also provided guidance about roads and weather in the rainy season. However, some guests faced issues with the host forcing them to make payment before coming to the property and marking their completed stay as canceled to avoid any fee/commission payment to booking platforms.