The Lagoona Resort (An Eco Friendly Hotel)

The Lagoona Resort (An Eco Friendly Hotel)

Dear Mr. Satapathy, Namaste! While we are happy to know that you found everything good we regret your feedback and would like to clarify that your booking was made with a meal inclusion and our team did offer the same as committed. With regards to advance payment, since you had decided to make your booking online, you agreed to the payment policy as per the third party site. We do offer meal inclusions and various packages and the inclusions are clearly highlighted to all guests so they can make well informed decisions before booking. Warm regards, Management - The Lagoona Resort

The Lagoona Resort (An Eco Friendly Hotel) has replied on Sun Oct 19 23:23:10 IST 2025

Dear Mr. Upadhye, Namaste! Thank you for your feedback. We would like to clarify that we do have wifi and slight fluctuations in speed and connectivity are likely from the service provider's end. We would also like to clarify that all areas of cleanliness are looked into very thoroughly by our housekeeping team at regular intervals of the day. Please be assured that we are renowned for our service and we did try our best to provide the same to you as well. Nevertheless, we hope you allow us another chance to serve you better. Warm regards, Management - The Lagoona Resort

The Lagoona Resort (An Eco Friendly Hotel)

Dear Mr. Satam, Namaste! Thank you for sharing such a detailed and thoughtful review of your stay at The Lagoona Resort. We are delighted to know that you enjoyed our excellent location, beautiful mountain views, spacious property, and the variety of activities we offer. Your appreciation for our team is truly valued and will be shared with the team. We also appreciate your feedback and we will surely review these points to further enhance the guest experience. It is wonderful to know that we could contribute to making your anniversary celebration memorable. We look forward to welcoming you and your family again for another enjoyable stay. Warm regards, Management – The Lagoona Resort

The Lagoona Resort (An Eco Friendly Hotel)

Dear Ms. Gaikwad, Namaste! Thank you for your wonderful feedback. We are delighted to know that you enjoyed our location, food, and found our staff, especially housekeeping, to be friendly and helpful. Your kind words will surely motivate our team to continue delivering excellent service. We look forward to welcoming you back for another memorable stay in the near future. Warm regards, Management – The Lagoona Resort

The Lagoona Resort (An Eco Friendly Hotel)

Dear Mr. Stanley, Namaste! Thank you for booking one of our finest rooms - the Royal Suite for which the room and its amenities were definitely preferential and our team had made every effort to provide you with our best services. We would also like to clarify that hot water and water supply are available in the suite 24 hours, which was also briefed to you at the time of check-in by our associates. We regret that certain aspects of your stay did not leave you fully satisfied. Your feedback is important, and we will work with our team to further improve the overall guest experience. Warm regards, Management – The Lagoona Resort

The Lagoona Resort (An Eco Friendly Hotel) has replied on Thu Aug 28 21:14:20 IST 2025

Dear Mr. Dsouza, Namaste! Thank you for your wonderful feedback. We are delighted to hear that you had an excellent stay and enjoyed the comfortable, spacious rooms along with the exceptional food. It is also heartening to know that our team’s cooperative and helpful service added to your experience. We truly appreciate your kind words and look forward to welcoming you back for another memorable stay. Warm regards, Management - The Lagoona Resort

The Lagoona Resort (An Eco Friendly Hotel) has replied on Fri Aug 22 11:35:19 IST 2025

Dear Ms. Kutar, Namaste! Thank you for sharing your feedback. We are delighted to know that you enjoyed the ambiance, food, and the hospitality of our team. Your kind words are truly encouraging. We look forward to welcoming you back soon for another memorable holiday in the near future. Warm regards, Management - The Lagoona Resort

The Lagoona Resort (An Eco Friendly Hotel) has replied on Fri Aug 22 11:38:06 IST 2025

Dear Ms. Gheewala, Namaste! Thank you for sharing your experience and for choosing our resort once again. We are delighted to know that your stay with us was both comfortable and memorable. It is wonderful to hear that you enjoyed our convenient location, spacious rooms, serene views, swimming pool, and lush surroundings. We are also pleased that our culinary offerings and the courteous service of our team added to your overall experience. Your continued trust in us is truly appreciated, and we look forward to welcoming you back for many more relaxing getaways. Warm regards, Management - The Lagoona Resort

The Lagoona Resort (An Eco Friendly Hotel)

Dear Guest, Namaste! Thank you so much for your glowing review. We are thrilled to hear that you consider us the best hotel you have stayed at and that you loved our elegant décor, premium amenities, and high-quality service. Your appreciation motivates our team to keep delivering exceptional experiences. We look forward to welcoming you back for another luxurious and memorable stay. Warm regards, Management - The Lagoona Resort

The Lagoona Resort (An Eco Friendly Hotel) has replied on Thu Jul 24 11:16:21 IST 2025

Dear Mr. Waradkar, Namaste! We appreciate you taking time out to share your feedback and are pleased to know that our location and pool were the highlight of your stay. However, we regret the concerns raised by you and would like to clarify that upon checking your room, our engineering team did highlight the temperature was accurate and the room had cooled appropriately as communicated to you by them too. With regards to any concerns pertaining to the room fixtures, there was no such issue received from your end and we have thoroughly checked the room before being allotted to you as is our standard process. We hope you allow us another chance to serve you better in the near future. Warm regards, Management - The Lagoona Resort

The Lagoona Resort (An Eco Friendly Hotel) has replied on Fri Aug 08 15:48:55 IST 2025

Dear Ms. Raj, Namaste! We regret your feedback and would like to clarify that the room allotted to you was pre checked and no issue was found with it. In fact our team did not receive any such complaints from your end as well hence we are surprised to read your review. Nevertheless, please allow us another chance to serve you better in the near future. Warm regards, Management - The Lagoona Resort

The Lagoona Resort (An Eco Friendly Hotel) has replied on Fri Aug 08 15:59:51 IST 2025

Dear Mr. Bhoyar, Namaste! Thank you for sharing your wonderful feedback. We are delighted to know that you had an excellent stay and enjoyed our well-maintained property, humble staff, and consistently good service. It is great to hear that both our veg and non-veg food met your expectations and that you found our location convenient with all amenities well kept. We look forward to hosting you again for another pleasant experience. Warm regards, Management - The Lagoona Resort

The Lagoona Resort (An Eco Friendly Hotel) has replied on Fri Aug 08 16:16:21 IST 2025

Dear Mr. Khan, Namaste! Thank you for your valuable feedback. We are pleased to hear you enjoyed our food, location, and service. While your suggestions are important to us, we would like to highlight that the room allotted to you had accurate fixtures and the door was in perfect working condition as well. Nevertheless, we shall surely recheck the lock of the room you were staying in and assure you a better experience in the near future. Warm regards, Management - The Lagoona Resort

The Lagoona Resort (An Eco Friendly Hotel) has replied on Fri Jul 11 19:43:15 IST 2025

Dear Mr. Fonseca, Namaste! Thank you so much for your wonderful feedback. We are truly delighted to hear that your stay at our resort was exceptional. It is great to know that you found the stay comfortable, enjoyed the delicious food, and appreciated the warm hospitality extended by our team. Our staff takes great pride in making every guest feel welcomed and at home, and your kind words are a wonderful encouragement. We are also glad that the location added to your overall experience as Lonavala’s charm is always best enjoyed from a peaceful and well-connected spot like ours. Thank you once again for the high recommendation. We look forward to welcoming you back for another memorable getaway. Warm regards, Management - The Lagoona Resort

The Lagoona Resort (An Eco Friendly Hotel) has replied on Thu Aug 28 21:20:02 IST 2025

Dear Mr. Kothari, Namaste! Thank you for sharing your detailed feedback with us. We are glad to know that you had a comfortable stay and enjoyed our facilities such as the pool, ropeway, and archery. We would like to assure you that at our restaurant, vegetarian and non-vegetarian dishes are prepared separately, keeping in mind the preferences and comfort of all our guests. Your suggestion is valuable to us, and we truly appreciate you bringing it to our attention. We look forward to welcoming you again and providing you with an even more delightful experience. Warm regards, Management - The Lagoona Resort

The Lagoona Resort (An Eco Friendly Hotel) has replied on Sun Jun 29 15:25:47 IST 2025

Dear Mr. Sunha, Namaste! While we thank you for taking time out to share your feedback, we would like to clarify that due to unforeseen issues that arose, you faced momentary power cut but due to back up, the power was back in minutes and the error was fixed by our vigilant engineering team. In addition, the issues raised by you regarding hot water and AC were promptly resolved too. With regards to your check in, our team asked for mandatory items like deposit and ID proof along with the standards billing process during your check out which does take a few minutes as is the case in any hotel or resort. We hope you allow us another chance to serve you better. Warm regards, Management - The Lagoona Resort