Rosetum Kasauli

Rosetum Kasauli has replied on Thu Aug 28 12:53:28 IST 2025

We’re very sorry to hear about your experience. The concerns you’ve highlighted regarding staff service, food quality, room locks, and hot water are being taken seriously, and we will address them with our team on priority. We regret the inconvenience caused and thank you for bringing these points to our attention, as they help us improve. We hope you will give us another chance to serve you better in the future. Regards, Team Rosetum!

Rosetum Kasauli has replied on Wed Jul 30 13:21:52 IST 2025

Thank you very much for your valuable feedback. We sincerely apologize that your special request was not addressed as expected and that some aspects of your stay did not fully meet your expectations. We truly appreciate your comments about the property and food, as they help us improve. Please know that we are committed to making the necessary enhancements and hope to have the chance to welcome you back for a better experience in the future. Regards, Team Rosetum!

Rosetum Kasauli has replied on Tue Aug 05 11:55:04 IST 2025

Thank you for taking the time to share your feedback. We're pleased to hear that you found the property well-maintained and enjoyed the Jacuzzi during your stay. However, we're sorry to know that the food did not meet your expectations. Your comments are valuable to us, and we will certainly share them with our team to help improve the overall experience. We hope to have the opportunity to welcome you back for an even better stay in the future. Regards, Team Rosetum!

Rosetum Kasauli has replied on Wed Jul 30 13:26:02 IST 2025

Thank you for your valuable feedback! We’re glad you enjoyed our beautiful location, friendly staff, and the quality of our food. We appreciate your suggestions regarding room renovations and the roti, and will certainly take them into consideration to enhance our guests’ comfort. We look forward to welcoming you back for an even better stay! Regards, Team Rosetum!

Rosetum Kasauli has replied on Wed Jul 30 13:26:42 IST 2025

Thank you for sharing your feedback! We're happy to hear you enjoyed the breakfast, snacks, pool, and found our staff cooperative. We appreciate you letting us know about the pink sauce pasta, and we're glad the hotel addressed it promptly. We’ll also take your comments about pricing into consideration. We hope to welcome you back for another great stay! Regards, Team Rosetum!

Rosetum Kasauli has replied on Fri Jun 27 15:26:36 IST 2025

Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused by the noise from the machinery and kitchen during your stay. We understand how important a peaceful environment is for our guests, especially at night, and we truly regret that this affected your experience. Please rest assured that we are looking into the matter to prevent such disturbances in the future. Your feedback is valuable to us, and we hope to have the opportunity to provide you with a more comfortable stay next time. Regards, Team Rosetum!

Rosetum Kasauli

Thank you for your feedback. We sincerely apologize for the inconvenience caused during your stay, especially regarding the unresponsive service and lack of timely washroom cleaning. This is certainly not the experience we strive to provide, and we are addressing the matter with our team to ensure such lapses are not repeated. Your concerns are important to us, and we truly regret falling short of expectations. Please feel free to reach out to us so we can personally assist you and work towards regaining your trust. Regards, Team Rosetum

Rosetum Kasauli has replied on Sat May 03 12:48:52 IST 2025

Thank you so much for your lovely review! It truly made our day to hear that you had a beautiful stay with us. We're so glad you felt comfortable and well taken care of our team takes great pride in making sure every guest feels at home, and it means a lot to know that came through during your visit. I’ll be sure to pass along your kind words to everyone here. We’d be absolutely delighted to welcome you back to Rosetum whenever your travels bring you this way again! Regards, Team Rosetum

Rosetum Kasauli

Thank you for sharing your feedback, and please accept our sincere apologies for the disappointment you experienced with the room, service, and food. This is certainly not the level of hospitality we strive to offer, and your concerns have been shared with our team for immediate attention and improvement. We genuinely hope you might consider giving us another opportunity to serve you better in the future. If you’re open to it, we would truly appreciate the chance to connect with you directly at contact@rosetum.in to better understand your experience and see how we can make things right. Regards, Team Rosetum

Rosetum Kasauli

Thank you for taking the time to share your feedback, and please accept our sincere apologies for the inconvenience you faced during your stay. We’re extremely sorry to hear about the condition of the bedsheets, the issue with the water tap in your Deluxe room, and the overall impression you had of our service. This is certainly not the experience we want our guests to have, and we take your comments seriously. The concerns you've raised are being addressed with the relevant teams to ensure such lapses are not repeated. We truly value your input, and if you're open to it, we would appreciate the opportunity to connect with you directly to understand more and work toward making things right. Regards, Team Rosetum

Rosetum Kasauli

Thank you for your feedback and for highlighting both the positives and areas of concern during your stay. We sincerely apologize for the inconvenience caused due to the water supply issue. we completely understand how essential basic amenities are, especially in a premium room. Your concern has been noted and shared with our maintenance team to ensure such issues are resolved promptly moving forward. On a positive note, we're glad to hear you enjoyed the food throughout your stay. We truly appreciate your input and hope to have the opportunity to welcome you again for a much-improved experience. If you'd like to share more details, please feel free to reach out to us Regards, Team Rosetum

Rosetum Kasauli

Thank you for sharing your feedback, and we’re truly sorry to hear about the inconvenience you experienced during your stay. We deeply regret the disruption caused by the unexpected motor issue, which affected the water supply we completely understand how essential this is for a comfortable stay. While we’re grateful you took the room and food quality in stride, we recognize that the lack of water service was a serious concern, and we sincerely apologize for falling short of expectations. Please know that your comments have been taken seriously and shared with our team to ensure such issues are addressed more proactively in the future. We sincerely value your feedback, and if you would be open to it, we would greatly appreciate the chance to connect with you to better understand your experience. Regards, Team Rosetum

Rosetum Kasauli

Thank you for sharing your feedback. We're truly sorry to hear that your experience was far from pleasant, especially due to the water supply issue and the lack of timely response from our team. We understand how frustrating this must have been and sincerely apologize for the inconvenience caused. Please know that your concerns have been taken seriously and are being addressed internally to prevent such situations in the future. We value your feedback, and if you're open to it, we'd appreciate the chance to connect with you directly Regards, Team Rosetum

Rosetum Kasauli has replied on Thu Feb 06 13:03:18 IST 2025

Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed the breathtaking valley view from our balcony, the luxury stay, and the delicious food. Our team works hard to ensure every guest has an exceptional experience, so your kind words about our staff mean a lot to us. We hope to welcome you back to Rosetum Kasauli for another unforgettable stay! Regards, Team Rosetum

Rosetum Kasauli has replied on Thu Feb 06 13:04:12 IST 2025

Thank you for your kind words! We're so happy to hear that you had a super amazing experience with us at Rosetum Kasauli. It's wonderful to know that you enjoyed every moment of your stay and found our team to be cooperative. We truly appreciate your feedback and can't wait to welcome you back for another memorable visit! Regards, Team Rosetum

Rosetum Kasauli has replied on Thu Feb 06 13:05:35 IST 2025

Thank you for sharing your feedback. We're sorry to hear that your experience at Rosetum Kasauli didn't meet your expectations. We strive to provide excellent service, and we regret that we fell short in certain areas during your stay. We’ll definitely look into the concerns you've raised about the hot water and the food. As for activities, we appreciate your input and will consider offering more options in the future. Your feedback is invaluable, and we hope you’ll give us another chance to provide a better experience next time. Regards, Team Rosetum

Rosetum Kasauli has replied on Thu Feb 06 13:06:39 IST 2025

Thank you for your wonderful review! We're so glad to hear that you enjoyed the spacious rooms and the beautiful mountain view from the balcony. It's also great to know that you found our service excellent. We truly appreciate your feedback and look forward to welcoming you back for another great stay! Regards Team Rosetum

Rosetum Kasauli has replied on Thu Feb 06 13:08:26 IST 2025

Thank you for your valuable feedback! We’re delighted to hear that you enjoyed the food and ambiance at Rosetum Kasauli. Your comments regarding room and washroom hygiene, as well as amenities, are well noted. We sincerely apologize for any inconvenience caused and will work on improving these aspects to enhance our guests' experience. We truly appreciate your input and hope to welcome you again for an even better stay. Regards, Team Rosetum

Rosetum Kasauli has replied on Thu Feb 06 13:09:33 IST 2025

Thank you for your kind words! We're delighted that you enjoyed the ambiance, valley views, and food quality. We look forward to welcoming you again at Rosetum Kasauli! Regards, Team Rosetum