Royal Sarovar Portico

Royal Sarovar Portico has replied on Sun Oct 12 13:15:10 IST 2025

Dear Mr. Agarwal, We deeply regret that your recent stay did not meet your expectations and certainly appreciate your constructive feedback as it helps us refine our operations. Our hospitality team is striving to maintain cleanliness and hygiene in high regard and we are taking your comments into immediate consideration. As we're a dry hotel, we do not serve alcohol on our premises but endeavor to make up for it with our non-alcoholic beverage selections. Regarding the food quality, our food has been appreciated by most of our guests, we regret that it did not suited to your pallet. While we understand your disappointment regarding discounts, we ensure to offer competitive pricing in compliance with our policies. Does the location being good bring some relief to your experience is a slight solace, as we always aim to make our guests' stay desirable and meaningful. We hope for an opportunity to provide an improved experience on your next visit. Kind Regards, Debarshi Sanyal General Manager

Royal Sarovar Portico

Dear Mr. Anal, We are truly saddened to learn about the experience you had during your stay. The comfort and satisfaction of our guests is our top priority and we're sorry to hear that we did not meet your expectations this time. We completely understand that the soundproofing issue due to the interconnected door and the dampness in the room were uncomfortable. Rest assured, your feedback is taken very seriously and we will look into these matters promptly. For any future stays, should you have any problems, we kindly ask that you bring it to our immediate attention so that we can rectify them right away. We sincerely hope that despite this, you will consider giving us a chance to serve you better in the future. Kind Regards, Debarshi Sanyal General Manager

Royal Sarovar Portico has replied on Wed Sep 10 00:24:10 IST 2025

Dear Mr. Chamling, Thank you for taking the time to rate our service. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us Kind Regards, Debarshi Sanyal General Manager

Royal Sarovar Portico has replied on Sat Aug 30 00:54:04 IST 2025

Dear Mr. Sharma, We fully appreciate your positive comments on our premises and our staff. Your feedback is truly encouraging for us to do even better. However, we also note your comment about our food quality. We pride ourselves on sourcing high-quality ingredients and maintaining culinary excellence. When our offering does not meet your expectations, it is a definite cause for concern. Please know that we’ve taken your feedback on board and are organizing a thorough review of our food quality. any identified issues will be addressed promptly with our culinary team to ensure that we meet the excellent standards we always aspire to. We are committed to providing an exceptional dining experience and we sincerely hope that you will give us another opportunity in the future to convince you of our commitment to quality in all aspects of our establishment. Please do come and visit us again soon so we can prove the improvements we have implemented in response to your feedback. Kind Regards, Debarshi Sanyal General Manager