Rufina Palm Bliss, Pelling

very easy to access.rooms were clean.value for money.food was tasty and can order and modify according to your taste.children friendly.toilet is clean.kanchanjunga view was mesmerizing from balcony during early morning.

The room service is very disappointing, and the food quality is not good. not children friendly . location Good

It was a very great experience staying with Rufina Palm Bliss, Pilling. Excellent service and very cordial team.

Didn't get a room with view when booked through mmt. Rooms are clean. Staff are attentive. Food was average, can skip. There are nearby options for food.

The hotel room was good but the hotel did not have adequate staff and there was no coordination between the staff. The restaurant and food was also terrible.

Stayed in rufina plaza for 3 nights in pelling. Nice location but a felt a bit overpriced for 2500 on balcony room. If you get for 2000 rupees then go for it. Breakfast was not so good but the good part is the host regularly ask for feedback and corrects them. Liked the stay

Location is good price is around 2200 for balcony room which could be around 1800. Breakfast was not good but you don't have other options also nearby.

Condition of the room is very good. Overall hotel is clean. Price of food items are high and quantity is not enough. Quality of chinese food is not up to thar mark

nothing special to mention, booked three rooms, given 2 rooms at second floor and one room at basement, why make such combo when a family booking in combo, if you call reception after 9 for water no one will pick up, at restaurant the manager is ever angry, the car came at morning none called, even gave wrong info to the driver, its more like govt employee behavior, roof is there, view is awsome but a chair table is not even there, food its ok.

Instead of having so many empty room in the hotel the manager lied to us, that hotel is full. And provide us bad smell dirty cockroach and spit filled room. With no light and lot of seepage.

An excellent hotel with its pristine location, had a wonderful time with my family there. One of the best hotels in middle pelling!

If photos can ever lead you to a wrong choice of booking then this is a perfect example. Please don't go by the bright and exotic photographs for Palm Bliss. The hotel is extremely average but pigeon hole size rooms. I paid for Kanchenjunga Balcony view rooms and I was offered a basement room, saying that's the only one available. the stairs down to the basement was dingy, poorly maintained and smelly. The room was v basic. linen was stained. the balcony didn't even have a chair to sit. the crew was indifferent. Food was just okay. I guess the top floor rooms and alleyways were better. but this is a rare occasion where same room rent will give u varying types of services and u have to depend on luck. And most importantly the hotel is not cheap by Pelling 's standards. I don't see any positive in the hotel, and unfortunately have no option left other than to rate it low. There are many options at this price so it's better to look out for something more warm and vibrant.

Basic hotel with clean rooms. Balcony rooms have excellent views. Staff is very cooperative and prompt in service. Food is ok with not much variety. Location is little bit far from the centre of pelling. 5

First dint share the name it was a pleasant stay as i am staying in this property for couple of times. The services & staffs are excellent and mold themselves to satisfy guest needs. However they need to focus bit in cleanliness issues as i found out hairs in bedsheets. Overall good stay and will look forward staying in future too.

Bed was broken and it was difficult to sleep at all, we have to change side to sleep comfortably. Too much sound was coming from bed when i asked reception they told it can be fixed tomorrow only and there was no solution for two days.

The best thing about this stay at rufina palm bliss at pelling was the exceptional view of mt kanchenjunga. It was extremely breathtaking. Staff were cordial. Food was good but a bit more options were expected. Overall it was a beautiful stay

Last week i had the opportunity to spend a weekend at the rufina palm bliss hotel, lo-acted at the start of lower pelling. The interior decor was luxurious yet warm and inviting. Thar room was spacious and clean with comfortable beds and linens. Basic amenities were provided. The room was supposed to have mountain view, but it was street facing. You have to walk upto the window and look to the right corner to get the view, however the view was stunning. Although the hotel is new there was some signs of low maintenance, which was negligible. The staff was pleasant and courteous. But the service provided was not pro active. We weren't provided any room service, we got the basic amenities and toiletries replaced only on request. When we returned from the day trip, we were denied room service saying the staff was unavailable. We have had breakfast at the hotel. There was very less options but quality and taste was exceptional. At the end of the day i would recommend this hotel to friends and family only if they improve service provided and keep the hotel maintained as it is now.

Hotel was very clean and well maintained. Very friendly and humble staff. All day hot water.

The stay was very comfortable. The property is newly built. All the amenities were new. Very good stay at this price.

The rooms were excellent, the food was delicious, and everyone's behavior, particularly john's, was exceptional. It's worth noting that the hotel is newly established, so overall, it was a delightful experience.