SaltStayz Sector 52 @Ardee City Mall

SaltStayz Sector 52 @Ardee City Mall has replied on Wed Jun 21 17:16:06 IST 2023

Dear Guest, We are deeply sorry to hear about your disappointing experience during your stay with us. We apologize for the lack of basic amenities and the unhelpful attitude exhibited by our management and staff. This is certainly not the level of hospitality we strive to provide, and we sincerely regret any inconvenience caused. Providing essential amenities such as soap, shampoo, slippers, and an adequate supply of water bottles is fundamental to ensuring a comfortable stay for our guests. We apologize for falling short in meeting these expectations, and we will address this matter with our team to rectify the situation and ensure that such oversights are not repeated in the future. We understand the importance of helpful and attentive staff, and we regret that we did not meet your expectations in this regard. We will reinforce our training programs to ensure that our team members are better equipped to assist and support our guests throughout their stay. Your feedback is invaluable to us as we constantly strive to improve our services. We genuinely appreciate you bringing these issues to our attention, and we assure you that we will take immediate action to address them and enhance the overall guest experience. Should your plans bring you back to our area in the future, we hope you would consider giving us another opportunity to provide you with a more positive and satisfying stay. Best regards, SaltStayz Hotel

SaltStayz Sector 52 @Ardee City Mall has replied on Mon Jun 19 18:06:09 IST 2023

Dear guest, Thank you for sharing your feedback on your recent stay with us. We appreciate your honest evaluation of your experience, and we apologize for any shortcomings you encountered. We regret that the cleanliness of the room did not meet your expectations. Maintaining a clean and comfortable environment is a priority for us, and we apologize for falling short in this aspect. Your comments will be shared with our housekeeping team, and we will reinforce our cleaning procedures to ensure that our guests' expectations are consistently met. We are sorry to hear that the food and amenities did not exceed your expectations. We continuously strive to provide a high standard of quality and service, and we apologize if we did not meet your particular preferences during your stay. Your feedback will be shared with our culinary team and management to assess areas for improvement. We understand that our location may not have met your expectations either. While we aim to provide a convenient and accessible location for our guests, we recognize that individual preferences may vary. We appreciate your understanding in this regard. Please know that your feedback is important to us, and we will use it constructively to address the areas in which we fell short. We value your patronage and hope that you will give us another opportunity to provide you with an improved experience in the future. If there is anything else we can do to address your concerns or if you have any further feedback, please do not hesitate to reach out to our management directly. Thank you for choosing our property, and we hope to have the chance to welcome you back and exceed your expectations on a future visit. Best regards, SaltStayz Hotel