Star Emirates Luxury Resort And Spa

Star Emirates Luxury Resort And Spa

Dear Guest, Thank you for taking the time to share your feedback following your recent stay with us. We are so glad to hear that you enjoyed the nice balcony view and found the rooms satisfactory. We take great pride in our beautiful location! We also appreciate you highlighting the importance of using the buggy service due to the narrow approach road. We prioritize the safety and comfort of all our guests, and the buggy service is essential for navigating the final stretch to the hotel, especially with an own car. We sincerely apologize that we were unable to provide accommodations or food for your driver. We understand this is an important service, and we regret the inconvenience this caused during your visit. We will certainly review our policies and resources regarding staff and driver amenities. Thank you again for your valuable review, including the photo of our children's play area. We hope to have the pleasure of welcoming you back soon! Warm regards,

Star Emirates Luxury Resort And Spa has replied on Wed Oct 15 09:24:15 IST 2025

A Sincere Thank You for Your 5-Star Review, Rejin.R raveendran Dear Rejin.R raveendran, On behalf of the entire team, I want to express our deepest gratitude for your fantastic 5-star rating and the detailed feedback you shared following your stay on October 11, 2025. Your time in providing this review is invaluable to us, and we are absolutely delighted to hear that you had an overwhelmingly positive experience.

Star Emirates Luxury Resort And Spa has replied on Fri Oct 10 19:40:28 IST 2025

Dear Tanya, Thank you so much for the 5-star rating and for taking the time to share your wonderful experience! We are delighted to hear that you enjoyed the excellent hospitality, delicious food, and the beautiful view. It is especially rewarding to know that our staff's politeness and the overall maintenance met your expectations. We look forward to welcoming you and your partner back for another enjoyable stay in the future.

Star Emirates Luxury Resort And Spa

Dear Subrata sarkar, Thank you so much for taking the time to share your feedback and for giving us a 4-star rating for your "Good Stay." We are absolutely thrilled to hear that you found the environment to be peaceful and that you had a wonderful stay overall. Creating a serene and relaxing atmosphere for our guests is one of our top priorities, so your positive comment on this is very encouraging to the team. We also appreciate you noting that there is good transport available, as we work hard to ensure that while our location offers tranquility, guests can still access local areas easily. We do understand your point about the property being a bit far from Munnar city. Our location is a deliberate choice to provide a quiet, nature-focused retreat away from the noise and hustle. We believe this distance is what allows us to offer the peaceful environment you enjoyed. For future visits, we're happy to share detailed information on all the available transportation options—from local buses to private taxis—to help you plan your excursions into Munnar town as efficiently as possible. Thank you once again for your valuable review. We sincerely hope to have the pleasure of welcoming you

Star Emirates Luxury Resort And Spa has replied on Fri Oct 10 19:55:10 IST 2025

Dear Ankit maloo, Thank you so much for taking the time to share your feedback and for leaving us a perfect 5-star rating following your recent visit! We are thrilled to see you titled your experience an "Exece" (Excellent) stay. Your short but powerful review means the world to our entire team. We are especially delighted to hear your high praise, describing us as an "Excellent stay" and a "Very beautiful resort." This confirms that our efforts to create a stunning and welcoming environment are succeeding. Knowing that you consider us a "must stay place with all amenities" is the highest compliment we can receive. We work tirelessly to ensure all our facilities are well-maintained and that every guest has access to everything they need for a comfortable and memorable trip. Thank you for choosing to stay with us. We look forward to welcoming you back to your beautiful resort escape whenever your travels bring you our way again!

Star Emirates Luxury Resort And Spa has replied on Fri Oct 10 19:45:22 IST 2025

Dear Moona ram choudhary, Thank you for your incredible 5-star rating and for sharing your experience with us! We're delighted you classified your experience as an "Excellent Stay" following your visit on October 1, 2025. It is highly rewarding to hear that we were able to facilitate good service and that you found our food tasty. Our culinary team takes great pride in preparing delicious meals, and our service staff strives to make every interaction seamless and pleasant, so your feedback is a wonderful acknowledgement of their hard work. We are also especially pleased you enjoyed the swimming pool area and found it nice and well-organized. We aim to ensure all our amenities, particularly the pool, are perfectly maintained and provide a relaxing and fun environment for all our guests, especially families like yours. Your concise and positive summary is truly appreciated, as it highlights the key aspects we focus on delivering every day. Thank you for choosing to stay with us. We sincerely hope to welcome you and your family back for another excellent stay very soon!

Star Emirates Luxury Resort And Spa has replied on Sun Oct 12 08:40:06 IST 2025

Thanks for the valuable comments

Star Emirates Luxury Resort And Spa has replied on Sun Oct 12 08:40:25 IST 2025

Thanks for the valuable comments