Sylvana Villas Luxury Villa, Kasauli

Beautiful property but totally mismanaged. Nobody picked up the phone number provided on the property's. When we reached, they had no confirmation about our booking and were clueless. The gm or the owner were both incommunicado and missing leaving the poor staff and guests grappling. The tariff quoted was more than the tariff the staff quoted to us in person. Such a waste of a terrific place due to poor management.

Extremely poor service, we were served non vegetarian food instead of the vegetarian food. And the dishes were charged for, in the bill as well. The staff was also rude about this, and refused to remove the dish from the bill. Would never recommend this properly. Absolutely pathetic experience

Calm, peaceful, and luxurious. Worth the money. Staff were very active and helpful. In the heart of nature, location wise.

Peaceful and relaxing stay. Staff is helpful and polite. Food is also delicious. I like layout and concept of there villas.

We went for our anniversary and location, service, hospitality, food was perfect. Must visit.