Thakur Homestay- Your Serenity in Varanasi

Thakur Homestay- Your Serenity in Varanasi has replied on Sun Jul 20 00:49:17 IST 2025

Dear Divya Ji, Thankyou for the wonderful rating & review, your honest words mean the world to us, hoping to host you again in the future till then safe travels!

Thakur Homestay- Your Serenity in Varanasi

Dear Abhishek, Thankyou for praising our location which is just 500 meters walking distance from the auspicious Shri Kashi Vishwanath temple, I regret that you found the room size inadequate but we have larger rooms available as well for your comfort. I hope to host you soon again till then safe travels 🙏

Thakur Homestay- Your Serenity in Varanasi

Dear Apoorva Ji, Thank-you for the amazing review & kind words, this positive reaffirmation motivates us to work even harder to provide an impeccable service, hoping to host you soon again till then safe travels 🙏

Thakur Homestay- Your Serenity in Varanasi

Dear Pradip, We are genuinely saddened to read your review. However, we would like to clarify a few points for transparency and future reference. Thakur Homestay is a heritage property located in the heart of Varanasi. As clearly mentioned in our listing, due to the structural limitations of this historic building, installing an elevator is not feasible without compromising its integrity. Regarding the alternative room allocation, I personally spoke with you and offered a shift from your current double bedroom to a more spacious family room on the first floor at a nominal additional cost of ₹500 — a gesture we believed to be fair and considerate. As a small, independent business, we are committed to offering the best value for money to all our guests and continuously strive to improve based on genuine feedback. We sincerely hope you can understand our constraints and intentions.

Thakur Homestay- Your Serenity in Varanasi

Dear Vishal, We’re sorry to hear that your experience did not meet your expectations. However, we would like to clarify a few important points for accuracy and future guest clarity. As mentioned in our listing, Thakur Homestay is a heritage property located in the old city area of Varanasi. Due to its structural limitations, installing an elevator is not feasible without compromising the building’s integrity. Regarding water, we offer both unlimited filtered drinking water on request as well as 2-litre packaged bottles — guests may choose either option during their stay. As for power backup, each room is equipped with an inverter, as clearly stated in the listing. However, during your stay, there was an unusually long and city-wide power outage, which exceeded what the inverters are designed to handle — a rare but unfortunate situation that was beyond our control. Finally, the restriction on cabs reaching the property is due to the security protocols around the Kashi Vishwanath Temple area, even then cab stop just 50 meters away from the property.We always suggest booking local e-rickshaws or walking the short distance, and our team is always ready to assist.

Thakur Homestay- Your Serenity in Varanasi has replied on Tue May 27 23:32:43 IST 2025

Dear Guest, We are deeply saddened to read your review and truly regret that your experience did not meet your expectations. At the time of your arrival, our caretaker personally came to receive you and assisted with your luggage up to your room on the third floor. We always try to support our guests to the best of our ability, and it’s disheartening to see that this effort was overlooked. Regarding your early morning checkout at 5 AM, we sincerely apologize if our staff was not available at that hour. Please note that we encourage guests to inform us in advance for early checkouts so we can ensure someone is available to assist. On the matter of food, we had informed you in advance that idli was not available in our kitchen. Despite that, you requested us to arrange it from outside, which was beyond our control in terms of quality. We appreciate your feedback and will certainly work on areas where we can improve. Our goal is always to provide a comfortable and pleasant stay for all our guests.

Thakur Homestay- Your Serenity in Varanasi

Dear Mr. Bose, Thank you for your kind words and appreciation of our staff and amenities. We’re glad to know that you had a good stay overall. We would like to clarify that a food menu is available in all rooms for guests to place orders, which may have been missed during your stay. Additionally, we provide unlimited filtered drinking water — guests can always request the caretaker for a refill. We appreciate your feedback and will continue to work on improving our guest experience. Looking forward to welcoming you again.

Thakur Homestay- Your Serenity in Varanasi

Dear Guest, Thank you so much for your kind words! We’re delighted to know that you enjoyed the convenient location, cleanliness, and courteous service — especially from Mukesh. Your appreciation means a lot to our team. We understand that climbing to the 3rd floor can be a bit challenging, and we truly appreciate your patience. Our staff is always happy to assist with luggage and make the process as comfortable as possible. Looking forward to welcoming you again soon!

Thakur Homestay- Your Serenity in Varanasi

Dear Sagar Kumar Biswal, Thank you so much for your kind words and for recommending Thakur Homestay! We’re delighted to hear you had an excellent experience and found our location convenient and affordable. Your appreciation for our caretaker Mukesh has been shared with him—he will be very happy to know he made a positive impression. We look forward to welcoming you again on your next visit to Kashi!

Thakur Homestay- Your Serenity in Varanasi

Dear Utkarsh Yadav, Thank you for sharing your feedback. We’re glad to know your overall stay was decent. Regarding the TV size, we’ve installed smart TVs that complement the room’s ambiance, but we truly appreciate your suggestion and will definitely consider it in our future upgrades. We sincerely apologize for the inconvenience caused by the missing soap—while we do keep bodywash and handwash in the washrooms, we would have been more than happy to provide soap on request. Your comfort is our priority, and we’ll also look into the mattress issue. We hope to host you again with an improved experience.

Thakur Homestay- Your Serenity in Varanasi has replied on Fri May 09 19:23:41 IST 2025

Dear Sudhansu Baliarsingh, Thank you for your kind words and for appreciating our caretaker Sri Mukesh and the overall amenities. We sincerely acknowledge your concern regarding the access to upper floors. As mentioned earlier, due to the heritage structure of our building, installing an elevator is not feasible. However, our staff is always available to assist with luggage and any other support guests may need. Regarding the slow water flow in the executive bathroom, it was an isolated issue and has already been resolved. We truly value your feedback and hope to welcome you again soon.

Thakur Homestay- Your Serenity in Varanasi

Dear Sunil, We are deeply disappointed to see this review, which we firmly believe is unauthentic and misleading. You had requested a cancellation nearly two hours after check-in, which, as per our policy, could not be accommodated. It is important to clarify that the images attached to your review do not belong to Thakur Shrijee Homestay. We solemnly affirm this review was intended solely to harm the reputation we have built with genuine guest experiences. We remain committed to transparency, quality service, and guest satisfaction, and we encourage all future guests to review the many authentic experiences shared by real visitors.

Thakur Homestay- Your Serenity in Varanasi has replied on Fri May 09 19:39:22 IST 2025

Dear Prabhu, Thank you for your feedback. We would like to clarify that Thakur Homestay is located just 500 meters from the Kashi Vishwanath Temple, due to which police restrictions sometimes prevent commercial vehicles like Ola/Uber from reaching the property gate. This is why we always recommend booking cabs directly through us for smooth access. Additionally, a paid parking facility is available just beside the property for guests traveling by personal vehicles. We sincerely regret the inconvenience caused by the absence of an elevator; however, due to the heritage structure of our building, we are unable to make such structural changes. We truly appreciate your kind words about our service and hope to host you again.

Thakur Homestay- Your Serenity in Varanasi has replied on Wed Apr 16 20:52:50 IST 2025

Dear Pooja, thankyou for your postive feedback, it motivates us to provide even a better service.We wish to host you again soon till then safe travels!