The Fern Denzong Hotel & Spa Gangtok Sikkim

The Fern Denzong Hotel & Spa Gangtok Sikkim

Dear Anisha Jaiwant Belgaonkar, We are over the moon to know that you had an amazing stay with us! It's wonderful to know that you enjoyed our service and food immensely. Your compliments about the spectacular view are sincerely appreciated, we understand how much a beautiful view can enrich the vacation experience. It's also great to hear that the hotel's proximity to MG Marg added to the convenience of your stay. Your strong recommendation speaks volumes about a job well done by our team, hence, we will pass your feedback onto them. Looking forward to​ have you with us again for another impeccable experience. Regards, Amiit Miishra General Manager

The Fern Denzong Hotel & Spa Gangtok Sikkim has replied on Fri Sep 19 00:32:13 IST 2025

Dear Meenu Gupta, We're thrilled to hear about your positive experience at our establishment! It's wonderful to know our staff, particularly Ravi Kiran and Bindhya, were able to exceed your expectations and provide excellent service. We completely agree that our location is a definite advantage and are glad you think so too. Your words of appreciation have been passed on to our team, which will certainly motivate them to keep up the good work. We hope to have the opportunity to welcome you back to the Fern Hotel in the near future! Regards, Amiit Miishra General Manager

The Fern Denzong Hotel & Spa Gangtok Sikkim has replied on Thu Jul 24 16:02:40 IST 2025

Dear prakash keshwani, We're glad to hear that you had an excellent experience at our hotel and appreciated our dedicated staff. Your positive feedback truly boosts our spirits! Our team works tirelessly to ensure that every guest feels at home and your kind words tell us that we’re on the right track. We truly hope that your stay was memorable and that you enjoyed all of our facilities. Please feel free to share any additional comments or suggestions, as we constantly look for ways to improve. We’ll be more than happy to have you stay with us again in the future. May we continue serving your lodging needs and making your stay as comfortable as possible! Safe travels, until next time! Regards, Amiit Miishra General Manager

The Fern Denzong Hotel & Spa Gangtok Sikkim has replied on Tue Sep 02 12:18:15 IST 2025

Dear FirstName LastName, We're thrilled to learn that your stay with us met your expectations and that you found the room size and view to your liking. It's fantastic to hear that you were pleased with the hospitality of our reception team and appreciated their warm gestures. We always strive to ensure our guests have an enjoyable experience, and your feedback is affirmation we're on the right track. We're looking forward to welcoming you back for an equally as impressive stay in the not too distant future. Regards, Amiit Miishra General Manager

The Fern Denzong Hotel & Spa Gangtok Sikkim has replied on Wed Jun 25 21:13:54 IST 2025

Dear Pooja Sinha, We're thrilled to hear that you had such a positive experience during your stay with us! It's wonderful to hear that you found our hotel beautiful, clean and well-equipped. We're glad that you enjoyed the spaciousness of our Hazel suite and appreciated the bountiful amenities that we provide. Our culinary team will certainly be gratified to know that you enjoyed our breakfast spread as well as our buffet dinner. Moreover, our staff will be moved by your acknowledgement of their politeness and cooperation. We're proud that our freshly baked goods in our cafeteria managed to hit the right spot! We agree that the steep roads can be a challenge, but we also think that it adds a charm to our location, being so close to MG Marg and Lal Bazaar. Once again, we're very glad that you chose us for your visit to Gangtok, and we're delighted to know that you would recommend us. We look forward to hosting you again in the future! Regards, Amiit Miishra General Manager

The Fern Denzong Hotel & Spa Gangtok Sikkim

Dear PRABHAT THAKUR, We're delighted to hear about your outstanding experience regarding our chicken with cheese! It's quite clear you're a real cheese enthusiast! Indeed, our signature mix of cheeses along with our special sauce brings an exceptional dimension of flavor to the chicken dish. The cheese does indeed bring out a unique taste that's hard to imagine without. It also adds an appealing aesthetic, enhancing your overall dining experience. Your feedback highlights what we aim to achieve - offering an immersive, flavorful culinary experience like no other. Please feel free to try our other cheese infused dishes on your next visit. We have numerous delights that promise to satisfy your cheese cravings! Remember to use your dining points for special discounts too! Enjoy! Regards, Amiit Miishra General Manager

The Fern Denzong Hotel & Spa Gangtok Sikkim has replied on Tue Jun 10 10:49:50 IST 2025

Dear AMIT KHATRI, We're glad to hear that you enjoyed your stay at our hotel and found our location to be convenient. We strive to provide our guests with exceptional hospitality, so it's always pleasing to hear positive feedback in that regard. We've noted your comments about our food quality. Your feedback is important to us, and we'll certainly look into making improvements in this area. It's pleasing to know that you appreciated other aspects of our hotel. We hope your time in Gangtok was memorable and we look forward to welcoming you back in the future. Regards, Amiit Miishra General Manager

The Fern Denzong Hotel & Spa Gangtok Sikkim has replied on Tue Jun 10 10:50:16 IST 2025

Dear , We appreciate your feedback and detailed review of your stay with us at The Fern, Gangtok. It's wonderful to know that you were pleased with the cleanliness, hygiene, and ambience of our hotel as well as the proximity to Gangtok Mall market. As for the issue with the TV, we deeply regret that it caused an inconvenience and a discomforting situation during your stay. Please know that it is not our policy to place blame on our guests and it is never our intention to make you feel uncomfortable. It's crucial for us to maintain the rooms in perfect condition, and your experience shows that we need to be more diligent in checking the room appliances and utilities before allocating the room to our guests. We're glad that our management was able to promptly replace the TV to rectify this issue. Your feedback has been noted and necessary steps would be taken to prevent such incidents in the future. We truly hope the rest of your stay was enjoyable and we look forward to the opportunity to serve you better in the future. Regards, Amiit Miishra General Manager

The Fern Denzong Hotel & Spa Gangtok Sikkim has replied on Tue Jun 17 11:10:24 IST 2025

Dear Simran Chirania, Thank you for taking the time to leave us a review. We're sorry to hear that your experience with us wasn't up to your expectations. We would love to hear more about your experience so we can improve our services. If you have any specific feedback or suggestions, please don't hesitate to contact us. We appreciate your business and hope to have the opportunity to serve you better in the future. Regards, Amiit Miishra General Manager

The Fern Denzong Hotel & Spa Gangtok Sikkim has replied on Sun Jun 08 00:22:36 IST 2025

Dear bhanwar nath sharma, We're thrilled to hear that you had an excellent stay at Fern Hotel Gangtok! Your kind words about our staff and the variety of breakfast options we provide have made our day. We're proud to be located in such a convenient location and we're glad you found it advantageous too. It's wonderful to know that you consider us an excellent option for family stays in Gangtok. We're absolutely looking forward to serving you again in the future. Please feel free to reach out if there's anything else we can do for you. Regards, Amiit Miishra General Manager

The Fern Denzong Hotel & Spa Gangtok Sikkim has replied on Thu Jun 12 19:08:53 IST 2025

Dear Anurag Gautam, We're glad to hear that you found our location to be convenient and our rooms spacious. We aim to make our guests' experience as enjoyable as possible. However, we acknowledge your concern about the rooftop area, and we are continuously making efforts to ensure our promotional materials are up to date and accurately represent our facilities. We will definitely take your feedback into account for further improvements. On another note, we are disheartened to learn that you experienced slow service. We are earnestly working to enhance our service pace for a smoother experience in the future. We commend your overall positive perspective of your stay and look forward to hosting you again. Regards, Amiit Miishra General Manager

The Fern Denzong Hotel & Spa Gangtok Sikkim has replied on Thu May 29 16:13:35 IST 2025

Dear Amit Singh, We truly appreciate your insightful and supportive review. Your experience highlights the blend of relaxation and convenience our hotel aims to deliver. We're delighted you savored the panoramic vistas our premium rooms offer and relished our elaborate breakfast spread curated to cater to diverse dietary preferences. We're also glad you found our location favorable, providing easy access to standout city attractions like MG Road and Lal Market. Notably, we acknowledge the concerns you raised regarding housekeeping during peak season. Rest assured, we are taking prompt measures to enhance our services during such busy periods for seamless guest experiences. We look forward to welcoming you and your family again during your next visit. Trust us to make it even more fascinating for you. Regards, Amiit Miishra General Manager

The Fern Denzong Hotel & Spa Gangtok Sikkim has replied on Thu May 29 16:13:51 IST 2025

Dear Amit Singh, It's fantastic to know that your experience with our premium rooms and the breathtaking view of the valley impressed you. We're happy to hear you found the breakfast spread to your liking. Your satisfaction is our utmost goal. We appreciate your patient understanding with our housekeeping team during the peak season. It's indeed an honor that you appreciated the strategic location of the hotel, being conveniently close to MG Road/Lal Market. We'd love to have you back and offer you an even more amazing experience. Regards, Amiit Miishra General Manager

The Fern Denzong Hotel & Spa Gangtok Sikkim has replied on Thu May 29 16:13:57 IST 2025

Dear naveen, We appreciate the time you took to share your feedback with us. We constantly aim to ensure the optimum satisfaction of our guests and we are sorry to know that our food pricing didn't meet your expectations. While our charges are structured considering an array of factors, we value the inputs given by our patrons and we will certainly take your feedback into account. Rest assured, your concerns about discounts will be communicated to the management, as we are committed to making improvements in every area where our esteemed guests like you provide us with constructive feedback. We hope this doesn't deter you from visiting us again in the future and look forward to providing you an elevated experience on your next stay with us. Regards, Amiit Miishra General Manager

The Fern Denzong Hotel & Spa Gangtok Sikkim has replied on Thu May 29 16:14:13 IST 2025

Dear Harish Iyer, We appreciate your feedback on your stay at Fern Denzong. It's great to hear that our location near Mall Road was convenient for you, despite the steep slope. We hope the scenic views from your room were worth the small trek! Your compliments about our food and well-maintained rooms are also extremely pleasing to hear. We strive to provide our guests with high-quality meals and a comfortable stay, so it's encouraging to know we are meeting those goals. Regarding the mist you mentioned, that's one of the quirks of being located in such a beautiful, natural setting. Some of our guests enjoy the extra touch of magic it adds to the view. However, we're grateful to you for pointing this out, and we'll consider how we can better inform our future guests about this weather pattern depending on the season. Once again, we appreciate your feedback and look forward to welcoming you back in the future. Regards, Amiit Miishra General Manager

The Fern Denzong Hotel & Spa Gangtok Sikkim

Dear Sanjay chauhan, We appreciate your delightful feedback and are thrilled to hear that you had a nice experience with us. Our central location close to MG road indeed offers a fantastic convenience to explore nearby points of interest. It is wonderful to read your kind words about our culinary offerings, especially our variety of tea. We take great pride in our service standards and to know that they were up to your mark truly gratifies us. Moreover, we strive to maintain a high level of customer service, and it's heartening to see when it is recognized and appreciated by our esteemed patrons. We shall share your positive feedback with our staff, and we are certain it will encourage them to deliver an even better guest experience. We can't wait to host you again on your next visit. Regards, Amiit Miishra General Manager

The Fern Denzong Hotel & Spa Gangtok Sikkim has replied on Mon May 26 16:34:35 IST 2025

Dear Pracheer B, We're glad to hear you enjoyed the comfort of our rooms and the convenient location close to MG Marg market. Moreover, we're delighted that the quality of our food met your expectations. However, we understand that the service speed wasn't up to your satisfaction. We value these insights and they are crucial in helping us to improve our service standards. Measures are being taken to enhance our staff's response times to ensure our guests receive timely service. We hope you will give us another chance during your next visit to experience our improved service. Regards, Amiit Miishra General Manager