The Fern Residency, Chandigarh

The Fern Residency, Chandigarh has replied on Thu Sep 18 14:44:53 IST 2025

Dear Mr. Sameer Shaikh, Thank you for taking the time to rate our service. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us Regards, Atul Katoch Operations Manager The Fern Residency, Chandigarh

The Fern Residency, Chandigarh has replied on Thu Sep 18 14:44:42 IST 2025

Dear Mr. Luv Agarwal, We value your feedback and appreciate you for highlighting the positive aspects you found during your stay, such as our dedicated and courteous staff. We are proud to be of service to you. We are indeed located in the industrial area, which tends to be quieter and away from the hustle and bustle of the city. This has its own charm and appeal to some guests. However, we understand that each customer has their own preferences and we respect the same. Regarding the distance from the mall, we are exploring possible shuttle services for transporting guests to popular local spots such as the mall. We hope this solution will improve the location factor of our property. Also, we are a 3-star property and consistently aim to provide our guests with superior quality services which are in line with their expectations and strive to improve and upgrade our services. We appreciate every feedback since it helps us to understand how we can make our guests’ experiences better. Looking forward to hosting you again soon. Regards, Atul Katoch Operations Manager The Fern Residency, Chandigarh

The Fern Residency, Chandigarh has replied on Tue Aug 19 23:23:37 IST 2025

Dear Mr. Joydeep Ghosh, We're delighted to see your positive feedback! Glad to know the cleanliness and service lived up to your expectations. It's fantastic to learn that our location added convenience to your stay. We always strive for the overall satisfaction of our guests and your words serve as a great motivation. Don't hesitate to come back and enjoy another pleasant experience with us. Safe travels! Regards, Atul Katoch Operations Manager The Fern Residency, Chandigarh

The Fern Residency, Chandigarh has replied on Mon Jul 28 17:31:16 IST 2025

Dear Mr. Avtar Singh Virk, We appreciate your feedback regarding your recent stay at our property. We understand your concerns about the room size and AC functionality. We're working on improvements and continuously strive for better service quality. We'll take your feedback seriously and pass on the information to the concerned department for immediate attention. We understand how a comfortable and spacious room enhances the whole experience of a stay and we regret any inconvenience you might have experienced. For a more comfortable experience next time, we suggest looking into our suite or deluxe options, which offer more space and upgraded amenities. Regarding the AC, our maintenance team has been informed and will prioritize fixing this issue promptly. Rest assured, all our facilities undergo regular checks to ensure they're up to standard and if anything is less than satisfactory, we address the problem immediately. We hope that despite these hitches, you will still consider staying with us for future visits. We will strive hard to ensure that your next stay is a superior one. Regards, Atul Katoch Operations Manager The Fern Residency, Chandigarh

The Fern Residency, Chandigarh has replied on Fri Jun 13 17:34:34 IST 2025

Dear Mr. Gawade, We are delighted to know that you found our rooms neat and clean. It is wonderful to hear that you had a good in-room dining experience. We have noted your feedback about the breakfast options. Please know that we strive to provide a variety of high quality dishes suited to various tastes and preferences, but always appreciate specific feedback in this regard so that we can continue to improve our service. Regarding your next stay with us, we're looking forward to hosting you again and promise to make it an even more enjoyable one. Regards, Atul Katoch Operations Manager The Fern Residency, Chandigarh

The Fern Residency, Chandigarh has replied on Thu May 29 22:01:34 IST 2025

Dear Mr. Kunwar Gill, We're positively thrilled to know how much you enjoyed your experience with us. It fills us with pride that our location met your approval, and rest assured, we always aim to keep our establishment in just the right spot to make your stay convenient. Also, receiving your compliments about our food is truly rewarding. Our team works relentlessly to deliver a varied and delightful culinary experience, so your feedback will surely boost their spirits. We're also delighted that the services provided met your expectations and you found our staff to be supportive and well-mannered. They strive every day to ensure our guests feel taken care of and comfortable, so to hear that their efforts made a positive impact on your experience brings us a great sense of accomplishment. Looking forward to welcoming you back soon for another excellent experience. Regards, Atul Katoch Operations Manager The Fern Residency, Chandigarh

The Fern Residency, Chandigarh

Dear Ms. Purva, We appreciate your valuable feedback regarding the quality of our mattresses. This is an area we have already started targeting for improvement. Our ultimate goal is to provide our guests with maximum comfort and satisfaction. We are glad to hear you found our staff well trained and polite, we aim to always provide superior customer service experience. Your opinion means a lot to us and we will certainly take your suggestions into account in our future improvements. Thanks again for sharing your experience. Regards, Atul Katoch Operations Manager The Fern Residency, Chandigarh

The Fern Residency, Chandigarh has replied on Wed Apr 23 16:44:42 IST 2025

Dear Mr. Ahuja, We're thrilled to hear that you had such a fantastic experience with us! We place a lot of importance on factors like location, parking, food quality, and efficient service - so it's great that you've appreciated all these elements. Your compliment on the delicious food made us especially happy as our chefs work hard to craft a variety of mouth-watering dishes. Similarly, our staff takes pride in being attentive and well-experienced. The comfort of your room is a priority to us and we're glad you found it to your liking. Each aspect of our service is designed to provide our valued guests with a seamless, enjoyable stay. We're pleased this has contributed to your overall positive experience. We look forward to making your future stays even more enjoyable! Your feedback is invaluable and has been shared with our team. We are ever committed to improving and maintaining the standard of our services. Once again, for your kind words, we extend our deepest gratitude. Do visit us again for another superb experience! Safe travels. Regards, Atul Katoch Operations Manager Hotel The Fern Residency, Chandigarh

The Fern Residency, Chandigarh has replied on Wed Apr 23 16:45:01 IST 2025

Dear Mr. Nitin Jain, We appreciate your feedback and regret to hear that your experience did not meet your expectations. Addressing each of your concerns, we agree that property maintenance is of utmost significance and will make sure to reassess our facilities promptly. We've noted your comment about the room size and lighting. It seems we've missed the mark this time, and we assure you that we'll review our standards and look into ways to improve. Regarding pricing, we strive always to balance the rates we charge with the quality of service and facilities we offer. Your feedback helps us understand we need to reevaluate these aspects. We realize there are many accommodation options out there. Allowing us another opportunity to host you could enable us to deliver the level of service you should absolutely expect from us. Remember, your feedback is crucial to us in our commitment to continuous improvement. We trust that your next stay with us will reflect the high-quality standards we've set and that you’ll give us another chance to exceed your expectations. Regards, Atul Katoch Operations Manager Hotel The Fern Residency, Chandigarh

The Fern Residency, Chandigarh has replied on Wed Apr 23 16:45:49 IST 2025

Dear Mr. Amrit Ahuja, awesome. Glad you loved our property, staff service, cleanliness, food, and ambiance, especially our bar. The team here is always focused on providing the best experience to our guests, and we're elated that we could add to the enjoyment of your stay. Your gracious feedback motivates us to work harder and continue serving our guests with unwavering dedication and courtesy. We hope to host you again soon, giving us another opportunity to serve you even better. Regards, Atul Katoch Operations Manager Hotel The Fern Residency, Chandigarh