The Fern Residency Haridwar

The Fern Residency Haridwar has replied on Mon Sep 29 20:06:11 IST 2025

Dear Mr. Agarwal, We are truly delighted to know that you enjoyed your stay at our hotel. Our staff will be thrilled to hear about your positive feedback regarding their service. We firmly believe in maintaining high-standards of cleanliness in our rooms and it's great to see our efforts reflected in your experience. We always strive to offer a comfortable and memorable stay to all our guests and getting such appreciative comments motivates us to keep working harder on delivering excellent service. Feedback like yours is extremely valuable and helps us to enhance our services further. We are eagerly waiting to welcome you back for another pleasant and comfortable stay with us soon. Thanks & Regards Pawan Kumar

The Fern Residency Haridwar

Dear Mr. Patel, I appreciate you taking the time to provide feedback about your stay. It's regrettable to hear that the room you received did not match your expectations. We understand how this can influence your overall experience. To ensure that our guests are satisfied with their accommodations, our team routinely checks and verifies the condition of the rooms against the images and descriptions provided. However, we are now keen to re-examine the issue you've brought up. To better serve you in the future, could you possibly share more specifics about your concern? For example, was it the room size, the views, the furniture, or other aspects that didn't meet your expectations? We are keen to know so we can address it precisely. Remember, your feedback helps us take action where necessary, and your constructive criticism aids in improving the stay experience for future guests. We hope to have another opportunity to deliver a more seamless lodging experience to you. Rest assured, we will make every effort to ensure our guests' comfort and satisfaction. Thanks & Regards Pawan Kumar

The Fern Residency Haridwar

Dear Mr. Patil, We are disheartened to read your feedback and suggestion of closing down. It seems our service didn’t meet your expectations and for that, we do feel genuinely disheartened. We understand the gravity of this feedback as we exist for and because of our guests. Your experience matters to us more than anything and it helps us understand areas where we need to improve. We would deeply appreciate it if you could share specific details or instances that led to such thoughts. We pledge to work on those areas for betterment and ensure we offer the high-quality service we are known for. At the same time, be assured that we stand for utmost hospitality and comfort of our guests and any experiences counter to that are not reflective of our usual standards. We hope to have another opportunity to serve you better and offer the warm, positive experience that most of our guests know us for. Once again, your feedback is instrumental to our growth as a company and thank you for that. Thanks & Regards Pawan Kumar

The Fern Residency Haridwar has replied on Wed Sep 10 18:19:43 IST 2025

Dear Mr. Gera, We appreciate your feedback regarding your recent stay with us. It's uplifting to know that the location of our property appealed to you and that our food met your taste! Also, your feedback about the cleanliness of the rooms has been noted. We understand the importance of maintaining high standards of cleanliness and we'll focus on this area for improvement. It's always our aim to offer comfortable and spotless spaces for our guests to enjoy. Your comment is invaluable as it helps us better our services. We look forward to welcoming you back in the future, ensuring an even more satisfying experience. Thanks & Regards Pawan Kumar

The Fern Residency Haridwar has replied on Wed Sep 10 18:19:24 IST 2025

Dear Mr. Thalia, We appreciate your positive feedback about our team. It is always heartening to hear that our staff's energy and helpfulness has a great impact on your experience. Their dedication to assisting our guests is a vital part of our operations and we’re thrilled it left a lasting impression. We're also glad to hear you enjoyed our food offerings, as we strive to cater to every palate. We will relay your gratifying remarks to the entire team which will undoubtedly motivate them further. Your positive experiences inspire us to further commit to providing great guest experiences and we are hopeful for the opportunity to serve you again in the future. Thanks & Regards Pawan Kumar

The Fern Residency Haridwar has replied on Tue Sep 30 12:55:41 IST 2025

Dear Mr. Barman, We are absolutely thrilled to hear that you enjoyed our excellent service and hospitality. Knowing that you found our hotel quiet and appropriate for a family really makes our day! We strive to ensure all our guests, of all ages and group sizes, feel at home when they stay with us. Your feedback tells us we're on the right track. Remember us next time when you plan for a family getaway. We look forward to serve you in future. Please share your experience with others as well. May your travels bring you back soon! Thanks & Regards Pawan Kumar

The Fern Residency Haridwar has replied on Thu Aug 14 19:14:20 IST 2025

Dear Mr. Kansal, I'm immensely concerned to hear about your experience, especially about the hygiene and the condition of the linens. Cleanliness is one of our top-most priorities, and we always strive to provide a spotless environment for all our guests. It's disheartening to learn that you felt we didn't meet this standard. I assure you that we will look into your complaints seriously. Your feedback has been shared with our housekeeping team, and they have been reminded of the level at which our standards must remain. Additionally, we would like to assure you that we have strict guidelines about washing all linens between each guest's stay. Steps have been taken to prevent such oversights in the future. I understand how these issues can impede your overall experience, and it is my hope that you will give us a chance to rectify this situation and demonstrate our dedication to high standards. We're committed to improving your experience, and your feedback is invaluable to us. Thanks & Regards Pawan Kumar

The Fern Residency Haridwar has replied on Tue Sep 30 12:56:05 IST 2025

Dear Ms. Rani, We appreciate your positive feedback and are delighted to hear that you enjoyed your short stay at our place. We're glad to hear that you found our location convenient and our staff helpful and friendly. At our establishment, we strive to provide the best services for our customers. Your review confirms the hard work we put in every day. We will make sure to share your comments with our team, as it will undoubtedly encourage them to continue their efforts to make every guest feel comfortable and welcome. We look forward to welcoming you back in the near future. Thanks & Regards Pawan Kumar

The Fern Residency Haridwar has replied on Tue Sep 30 12:56:36 IST 2025

Dear Mr. Arora, We are sincerely disheartened to read about your experience and acknowledge the absence of the promised amenities and cleanliness issues you've pointed out. We firmly stand by our commitment to offer top-notch service and care to our guests and it's clear we fell short in your case. We have taken your feedback constructively and initiated an internal investigation of this issue. It appears that there may have been a misunderstanding or a lapse in communication for which we're seeking immediate rectification. We also acknowledge the missing welcome drinks and cookies, as well as the absence of shower gel. We are treating this with the seriousness it deserves, as it reflects a lapse in our hospitality standards. We pledge to rigorously retrain our housekeeping team to ensure a thorough cleanliness check before guests check-in. We hope to welcome you again to provide you with a better-stay experience in a spotless and well-equipped room. We appreciate your patience and understanding. Thanks & Regards Pawan Kumar

The Fern Residency Haridwar

Dear Ms. Singh, We feel disheartened to read about your experience and highly regret the inconvenience caused to you. Ensuring our guests enjoy a clean and comfortable environment is our utmost priority and clearly, we missed our mark in this instance. It's disappointing to learn that the condition of the washroom and washbasin failed to meet your standards. It is also concerning to note that the replacement room didn’t help improve your impression. Beyond that, we take note of your issue concerning the malfunctioning TV and dirty linen, both of which are usually taken good care of. Apparently, these aspects were overlooked in your case, which is something we deeply regret and assure to rectify at the earliest. We value your honesty and appreciate your feedback as it directs us towards areas we can improve. We are sincere in our efforts to transform your future experiences with us. Please reconsider staying with us again so we can make up for your previous stay. We aspire to deliver the service level you deserve and are known for. Thanks & Regards Pawan Kumar

The Fern Residency Haridwar has replied on Fri Jul 18 13:51:15 IST 2025

Dear Mr. Mohta, We're thrilled to hear that you enjoyed your stay at our hotel. It's satisfying to know that our cleanliness and convenient location met your expectations. We understand the importance of providing comfortable, spacious rooms and maintaining a high standard of hygiene. Our proximity to the highway has indeed been praised by many of our guests. We hope that your journey was made easier by this accessibility. Your appreciation serves as a great form of encouragement for our team who strive to ensure high-quality customer experience. We're looking forward to your next visit, where we can once again provide you with an exceptional stay. Thanks & Regards Pawan Kumar

The Fern Residency Haridwar has replied on Fri Jul 18 13:51:38 IST 2025

Dear Mr. Garg, We are absolutely thrilled to hear about your positive experience at our place. Your kind words about our breakfast and staff are truly encouraging. It's feedback like yours that motivates us to offer a better service each day. We are deeply pleased to know that your stay was enjoyable. Your satisfaction is very important to us and we strive to provide an exceptional experience for our guests. We don't take your trust in us lightly and we will do our best to continue offering the high-quality service that you expect and deserve. Your feedback has been shared with our team so we can continue to improve our services. We look forward to hosting your stay once again and providing you an even better experience. Please next time do not hesitate to tell us if something is not going well or if you need something during your future stays. Thanks & Regards Pawan Kumar Operation Manager